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Top positive review
Kellys-expat-shopping.nl/en customer
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May 25, 2023
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Pros
- kellys ships an order the first moment they are active (during business hours at business days)
- parcel service delivers (within Netherlands) the day after shipping
- if the parcel service delivers drink cans damaged, kellys ships replacement cans the first moment they are active
- if asking kellys for a popular (U.S.) food product (such as those not available in major Dutch food stores), depending on legality of Dutch law (which can be illegal, such as products, sold spread over the globe, yet illegal within the EU, *cough* kitkat chocolate bar flavor *cough*), as far as I know, they sell if it's legal
Cons
- as kellys requires a minimum order price, if for ordering a single piece of a single product, such as when wanting to know a product's taste, one can't order
There is definitely room for improvement. Firstly, I am sent an e-mail asking if I have received someone else’s parcel, but it contains the wrong order code. Secondly, when I phone about this, it takes ages before I am told that the codes have been swapped. Thirdly, the person on the phone was far from helpful. At long last the xmas puds arrived, no further complaints other than the amount of cardboard used.
Easy website,fast delivery,good products and well packed!
The only reason that I didn't give 5 stars
is because too often things I want to buy are out of stock.
Kellys-expat-shopping.nl/en customer
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12 days ago
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Snelle levering en altijd goed verpakt bezorgd. Helaas niet altijd alles op voorraad maar dat staat altijd goed aangegeven op de site voor je besteld.
Kellys-expat-shopping.nl/en customer
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12 days ago
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Except for the dented cans, everything arrived on time and as ordered. Not sure what to do about the dents! Two cans were dented.
Kellys-expat-shopping.nl/en customer
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Sep 7, 2023
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Service and delivery is quick and efficient. If there is a problem it is solved immediately with one phone call
Kellys-expat-shopping.nl/en customer
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9 days ago
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Great selection!!
Everything was shipped very quickly. So pleased with my order.
Kellys-expat-shopping.nl/en customer
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Sep 11, 2023
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Great service, quick delivery.
Maybe use less seperate boxes to pack the items?
Kellys-expat-shopping.nl/en customer
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7 days ago
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Delivery was quick, packed very well and items were delivered as ordered.
Kellys-expat-shopping.nl/en customer
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Sep 13, 2023
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very reactive parcel went OW they sent another for free
I love Kelly’s - pies, bacon, cakes, tarts, puddings, chocolate, crumpets, scones, etc.etc. Those British foodstuffs available on line and in store that cheer you up!
But … there are certain things one needs to address to make this store/chain even better:
A. The (e-)shop window is full of goodies, but on closer inspection there is a lot out of stock,
B. On that same topic - it is a shame that not all can be home delivered,
C. It is irritating that I have to tap twice on the ‘add to cart’ button to really get the item in my cart,
D. It is weird that I sometimes get 2 confirmations that the item is actually in the cart,
E. It is annoying that I must fill in my birthday every time I order.
F. There is more stuff to sell, like the food of Marks&Spencer and other brands.
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