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Review summary
Customers consistently praise the extremely fast and punctual delivery of their orders, often noting shipments arrived earlier than expected. The quality and craftsmanship of the shoes and related products are frequently highlighted as outstanding and exceeding expectations. Many customers highlight the wide range and unique selection of products, expressing satisfaction with both variety and exclusivity. Customers appreciate the friendly, helpful, and professional support, especially highlighting staff members by name and responsiveness. Communication is recognized as clear, quick, and helpful, with customers valuing proactive updates and answers to their questions. Customers generally find returns and refunds to be easy and hassle-free. A few customers mention prior issues with the website or suggest improvements, and although returns and refunds are generally positive, a couple note areas for improvement.
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How Trusted Shops prevents fake reviewsReviewsshoesbruneck.it/en
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Cross-market review
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Cross-market review
-> Since the shoes are made of suede, they should not be preserved with the usual fats.
The shoes were discounted by 50%, so I bought two pairs right away.\n\nThe shipping was quick.\n\n-> Since the shoes are made of suede, they should not be preserved with the usual fats. You could highlight the associated preservative for the buyer alongside the shoe offer.\n\nI don't see any further improvement potential at the moment.\n\n\nBest regards\nTobias Kruse
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Reply from shoesbruneck.it/de
Dear Tobias,\n\nWe are happy that you found the right shoes with a super discount and that you liked them. Thank you for the tip: In the near future, our intention is to show our customers how to care for shoes depending on the type of leather, and maybe include some materials/creams for the proper care of shoes in our product range.\n\nIn the meantime, thank you very much for the lovely review.\n\nWe hope to have you back in our online shop soon!\n\nKind regards,\nLaura from Shoes🥰
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Always approachable. Always pleasant. Always professional. In the past were issues with the website but this time it seems to function much better.
Always a pleasure to be your costumer! Laura has a lot to do with it.
Reply from shoesbruneck.it/en
Dear Lior,
Too kind. Thank you truly from the bottom of my heart, it makes me so happy that I've been helpful with your purchases and above all that you are happy with us! Receiving feedback like this really fills my heart. Thank you so much for taking the time and thank you so much for continuing to choose us!💖
For anything at all, you can always reach out to me.
Warmest regards,
Laura from Shoes🥰
PS: yes, the site has improved a lot now and we no longer have the issues from before; we always aim to keep getting better.🤗
Cross-market review
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Cross-market review
Very customer-oriented
Great selection and professionally made website with expressive photos and good descriptions. Very friendly communication. I would say: passionate expert salesperson.
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Reply from shoesbruneck.it/de
Dear Susanne,
How wonderful to hear that you felt so comfortable with us, and thank you for the wonderful compliment. I am pleased that our passion for our work is apparent—it truly is!
Thank you from the bottom of my heart.
Thank you for choosing us and feel free to visit us whenever you wish; we are always here to provide any advice you may need.
Kind regards,
Laura from Shoes🥰💖
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Cross-market review
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Cross-market review
I have super beautiful ankle boots from Pomme…
I ordered super beautiful ankle boots from Pomme D’or. Wonderfully soft leather, noble shade of brown. Delivery - as always 😁 - very quick, reliable, and hassle-free! Grazie mille e alla prossima!
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Reply from shoesbruneck.it
Dear Susanne💖,
thank you very much for the review! We are so happy that it worked out this time as well! Thank you for taking the time to review us again, and many thanks for your compliments!!😍
A hug from all of us, we are always here for you.
Alla prossima!
Best regards,
Laura from Shoes🥰💖🌻
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Cross-market review
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Cross-market review
From order to delivery has...
From order to delivery, everything went perfectly. I also find the quality of the shoes to be very good. On the phone, I received very polite answers to my questions. All in all, highly recommended.
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Reply from shoesbruneck.it/de
Dear Eduard,
How wonderful to know that every step went just right, thank you very much for your positive review. I am pleased to hear that our customer service worked excellently and that we were able to advise you optimally over the phone.
Thank you for choosing us, and we hope you are happy with your Giano loafers.
Best regards,
Laura from Shoes🥰
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Verified
Great store (I have happily purchased from them many times before)... they have a unique range of original Italian hand made shoes/boots, many of which are hard to find online, priced fairly and shipped out quickly ex Italy. Thanks again :)
Reply from shoesbruneck.it/en
Dear Andrew,
What an immense pleasure to know that you continue to choose us over time and that you always have a great experience with us! Thank you for leaving us a positive review and thank you for your support. The quality of Shoto and Pantanetti is top-notch, and we are glad that the strength of these products we sell is recognized.
We hope to see you again in our online store.💖
Warmest regards,
Laura from Shoes🥰
Cross-market review
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Cross-market review
The thing I liked most … apart from…
The thing I liked most ... apart from the shoes I found, was Laura's availability and kindness in responding to me in chat! And the speed of shipping: one business day and they were already at my house! Top
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Reply from shoesbruneck.it
Antonella!
Thank you so much for your review🥺💖 believe me, it was really a pleasure and knowing I was helpful to you makes me happy! You were also very kind, glad you liked the Ash sandals and that they arrived quickly.
Thanks again and maybe next time!
With warm regards,
Laura 💖
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Cross-market review
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Cross-market review
Super fast shipping, super beautiful unique shoes and TOP quality! I had to order the shoes again immediately for my friend from you. I will gladly order again :-)
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Reply from shoesbruneck.it/de
Dear Jessica,
Thank you very much for the lovely review. We are very happy that you would also choose us for gifts for your friends.
Thank you for choosing our online shop!
Best regards,
Laura from Shoes🥰
PS: What luck they have, I would also like to have a friend who gives me Lemargo shoes🤣
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Cross-market review
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Cross-market review
The shipment to Germany proceeded correctly and without issues. I had already bought shoes in Bruneck, so I knew the good quality of the shoes.
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Reply from shoesbruneck.it/de
Dear Dirk,
How nice to know that you found us again online; we are very happy to be a point of contact for quality even from afar. Thank you very much for believing in our company along with us.
Enjoy your Voile Blanche and visit us again soon here in Bruneck, perhaps for a coffee.
Best regards,
Laura and the entire team at Shoes🥰
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Cross-market review
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Cross-market review
Please no longer send packages with FedEx, I always have bad experiences with this supplier. Maybe you could use another supplier. Otherwise, the goods met my expectations.
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Reply from shoesbruneck.it/de
Dear Vlad,
We are really happy that the goods met your expectations. No problem: next time you can write us a note with such a request, and we will see how we can do it and which shipping service we use.
Thank you sincerely for changing your review, not everyone does that, you have been really very kind.
Best regards,💖
Laura from Shoes
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Cross-market review
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Cross-market review
We communicated via email because I didn't know the store, excellent communication and availability.\nPerfect order arrived in record time.
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Reply from shoesbruneck.it
Dear Milena,\n\nHow nice to know that you were satisfied with our customer service and that your Fiorentini & Baker arrived so quickly. \nThank you very much for your positive review; we are always available for anything you may need.\n\nThank you for choosing our online store!\n\nBest regards,\nLaura from Shoes🥰
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Cross-market review
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Cross-market review
Shoes I bought are of excellent quality and craftsmanship and have by far exceeded my expectation. Shoes arrived without any delay. I would definitely consider buying shoes at this source over again.
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Reply from shoesbruneck.it
Dear Kai,\n\nWe are so happy that you were satisfied with our service and that the shoes arrived on time. Enjoy your Alessandro Madonna loafers. Thank you for choosing our online store! We hope to see you again soon on our online platform.\n\nKind regards,\nLaura from Shoes🥰\n
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Cross-market review
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Cross-market review
Great Shoes & Offers. Unfortunately, there was a small mix-up with the shoe I ordered. The return was hassle-free, now I'm just waiting for the refund. I would shop there again if the refund goes well. Mistakes happen.
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Reply from shoesbruneck.it/de
Dear Sabine,\n\nThis review is one of the ones I have appreciated the most because despite the mishap, you still took the effort to review our service as a whole rather than focusing solely on our mistake – for that, I want to sincerely thank you. We are sorry about the issue with the sole and hope that next time everything will go smoothly.\n\nThank you for choosing us and for taking the time to review us.\n\nFor anything else, we are always at your disposal.\n\nBest regards\nLaura from Shoes🥰
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Cross-market review
I was assisted in the online purchase by the very kind Ms. Laura, with patience and availability.
Additionally, the package arrived quickly.
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Reply from shoesbruneck.it
Dear Maria Clara,
what an immense pleasure to read your review, I thank you from the bottom of my heart. Knowing I was helpful makes me really happy. I thank you, both for the lovely review and for your sweetness, with customers like you, this is never work.
It was a pleasure to assist you and I thank you for choosing our online platform.
For anything you know where to find me, I'm always at your disposal.
Warm regards,
Laura 🥰🤗💖
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Verified
Snelle levering. Het bestelde paar paste niet perfect en ook de terugzending en terugbetaling verliep heel vlot.
Reply from shoesbruneck.it/en
Dear Michel,
We are truly glad that you were satisfied with our service and that you appreciated the quality of our products.
Thank you for leaving us a review regarding how the return procedures were handled as well.
Thank you for choosing us, come back and visit us!
Kind regards,
Laura from Shoes🥰
ITA
Gentile Michel,
Siamo davvero contenti che sia rimasta contenta del nostro servizio e che abbia apprezzato la qualità dei nostri prodotti.
Grazie per averci lasciato una recensione anche per come si sono svolte le procedure per il reso.
Grazie per averci scelto, torni a trovarci!
Gentili saluti,
Laura di Shoes🥰
Cross-market review
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Cross-market review
Great speed in processing the order and shipping. More photos of the product could be added to the site.
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Reply from shoesbruneck.it
Dear Laura,\n\n\ngood morning. We are glad that the shipping went well and that you were satisfied with our service. We thank you even more for your suggestion: we have started adding more photos to the products of the new season. \n\nThank you for choosing our online store.\n\nKind regards,\nLaura from Shoes🥰
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Cross-market review
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Cross-market review
I bought a pair of sandals, unfortunately they were too tight, and I called to express my intention to return them. I found wonderful people. My experience was excellent.
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Reply from shoesbruneck.it
Dear Ms. Cannoni,\n\nWe are really pleased that your experience was positive.\nWe want to thank you for reviewing us despite having decided not to purchase the product. Thank you for taking the time. \nWe are always here for you and hope to see you again in our online store!\n\nBest regards,\nLaura from Shoes 💖
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Cross-market review
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Cross-market review
Great Organization
Great organization, speed, and punctuality in delivery. Quality products, great selection, and reliability.
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Reply from shoesbruneck.it
Dear Rita,
Good morning. Being told that we are reliable is one of the best compliments you could give us, thank you very much! We are very happy that you are pleased with our service and believe in the quality of our product.
Enjoy your slingbacks from Factory65, they are really beautiful.
Warm regards,
Laura from Shoes🥰
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Cross-market review
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High-quality shoes, very fast delivery and all return forms included in the package.
Perfect shopping.
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Reply from shoesbruneck.it/de
Dear Karen,
We are very pleased that you were satisfied with our service and that shopping with us was a positive experience for you.
Thank you very much for choosing us.
Best regards,
Laura from Shoes🥰
PS: In my opinion, the ankle boot by Alessandro Madonna you chose has a beautiful color!✨
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Great selection and fast shipping
Great selection, shipping to Germany was super fast and the shoes are simply gorgeous :-)
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Reply from shoesbruneck.it/de
Dear Daria,
I am pleased that you liked the shoes; let's say that with Pomme D'or, you always play it safe—they are elegant, comfortable, and beautiful... You've made an excellent choice!
We are equally pleased that you were satisfied with us; for more Pomme D'or shoes, you know where to find us.
Thank you very much for choosing our online shop.
Best regards,
Laura from Shoes🥰
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5.00
Excellent19 reviews
since Jul 7, 2026
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