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Review summary
Customers consistently highlight the straightforward and hassle-free process of purchasing, downloading, and installing software. Many users appreciate the fast delivery of product keys, immediate email responses, and the quick and effective customer support. The affordability and value of the products compared to official sources are frequently praised, and most users report that the product keys work as expected, instilling trust in the service.
However, some customers express concerns about the clarity and accuracy of product descriptions on the website, with occasional confusion and a desire for more detailed information. There are also a few mentions of customer support resolution speed or limitations.
This text was automatically created by an AI system from user reviews.
Straightforward service. Built a new pc and did a search for a legal copy of Windows 11 to have a fully activated version. Purchased with PayPal with near immediate email response. Activation completed without a hitch. I will be returning to this site for another purchase for my next build in the next 12 to 18 months, when I need to phase out another 12 year old desktop with Windows 10.
Community member
1 Reviews
Verified
Purchased Office 2024 Home and listed on the website that Outlook 2024 Classic came with Office 2024 Home - but does not and was incorrect listed on website. Contacted MrKeyShop of the error on their website listing, they are correcting the error on website and gave me Outlook 2024 for free. Customer service was prompt to correct the issue, Thank you, will buy from them again.
Community member
1 Reviews
Verified
I faced a major problem when installing office 2021 Pro plus because I had office 365 subscription on other computers ( desktop and old laptop). I uninstalled office 365 from my new laptop top twice and reinstalled office 2021 pro plus, both times Microsoft high jacked my install and ended me up with 365. Market shop was not in a position to help me. They kept saying follow instructions. I spent 4 hours with Google Gemini which strep by step guided me to overcome all obstacles and installed office 2021.
Community member
1 Reviews
Verified
Good support from the team. Original activation key did not work because it was the last day of my old subscription when I tried to activate this new one. Communication from the team was food with quick responses to the queries. Thanks team!
Community member
1 Reviews
Verified
5 star. Always 5 star. Easy to add to a replacement computer, or when, as now, a Windows update goes wrong and has to be reloaded with all the other software. Reloading Office from MrKey Shop is a doddle. Wish they'd do Adobe products!
Community member
1 Reviews
Verified
It took a bit of messing about ie uninstalling, burning the program and restarting the PC a couple of times. I had to allow the program in my anti-virus program as it said there was a virus, but once I had allowed it, it worked fine. Apart from all that the program works well and I am delighted with it. Thank you.
Community member
1 Reviews
Verified
Hard lessons about the various key types (licenses)
After much homework I decided it would be worth paying for a retail (bind type) key for Excel 2021 only, even if from a seller of surplus European stock. My goal was a key that could be activated via my MS account so I could transfer it to a new PC some day. Mr. Key offers Retail keys (but without specifying EXACTLY which key type I would get). What I got was labeled as what I wanted in the invoice, but actually turned out to be the Retail MSDN (Microsoft Developer Network) Retail key for the full MS Office 2021 Pro Plus product. This meant I could activate it via my personal MS account to download and install it, but it is not actually attached to my MS account and I will likely never be allowed to transfer it to a new PC later. So it is definitely better than a sketchy used KMS key that could be deactivated by Microsoft at any time, and MAYBE better than potentially overused corporate MAK key that can also be deactivated, but it is not the truly personal Retail key I was hoping for. MSDN Retail keys can also be deactivated any time Microsoft determines that the key was sold to another (like me). So the cost of $68 US means I get the full Office suite of apps, but maybe it will die with my PC or any time Microsoft does an audit. In other words, the word "Retail" in a license type is no guarantee of legitimacy. Mr Key has a return policy that probably excludes my ability to get a refund because I had to activate the product to see what the exact key type turned out to be. So let the buyer beware. A $10 hardware based MAK key for the same suite would have ended up being just as safe (but always avoid keys that require using a special activation process from the seller, they are likely KMS keys with lots of potential security and longevity issues).
Community member
1 Reviews
Verified
Great support
Multiple times customer; this time I had a small issue with the provided key. I had to contact the customer service which solved my issue in few minutes. Excellent, really recommended.
Community member
1 Reviews
Verified
Ho apprezzato moltissimo il servizio clienti e la semplicità e rapidità con cui ho potuto chiedere il rimborso per un prodotto che non era quello che cercavo. Allo stesso tempo si potrebbe migliorare la specifica dei prodotti sul sito, in modo da evitare di acquistare un prodotto non adatto alle proprie esigenze. Inoltre, nel mio caso, quando ho chiesto al servizio clienti conferma che il prodotto acquistato fosse quello che cercavo, perchè dal sito non era chiaro, mi hanno chiesto di attendere che arrivasse perchè loro non avevano modo di saperlo. Invece saperlo prima avrebbe evitato inutili perdite di tempo. Nel complesso l'esperienza è stata buona perchè hanno rimediato subito all'errore fornendomi le modalità per il rimborso.
Community member
1 Reviews
Verified
Excellent Customer Service
Those in Customer Service were great, particularly Michele, as she was so patient with me because I wasn't brought up with technology, so there are times I am just being thick! They were very helpful and methodical.
The product is a lot cheaper than what Microsoft charge!
Community member
1 Reviews
Verified
Purchased and installed 4 Win10 Op. systems w/o issue
I purchase operating systems exclusively form MrKeyshop and have for the last many years. I recently puchased 4 Win 10's and installed them without issue. The activation code for all worked the first time they were entered. The discount code was slightly complicated to apply for the maximum discount. There were several discounts available to me and slightly complex to find and use the maximum one. That is my only issue. I recommend and will continue to use MrKeyshop.
Community member
1 Reviews
Verified
Simply Awesome
I accidentally paid twice, and it got sorted out automatically and refunded without me even needing to complain. Simply awesome service and amazing team. Delivery was instantaneous.
Community member
1 Reviews
Verified
Website was easy to navigate and hassle free checkout,
It took ages to get my email with the product key, so assuming something had gone wrong I emailed support who quickly gave me the info I needed, and the original email did finally arrive.
Support were quick and efficient - Excellent
Community member
1 Reviews
Verified
Service from Mr Keys
I needed for Windows 8.1 and Mr Keys didn’t let me down, Brilliant service, and my Sony Vario is all up and running now. Thank you so much.
Community member
1 Reviews
Verified
Needed to update a windows 11 home to pro. Had a few issue but was able to work through them with support. Took some extra time but given the time zone difference it wasn’t bad at all.
Community member
2 Reviews
Verified
Mr Key shop is trustworthy. They sell high priced Microsoft software at a deep discount price, yet meets Microsoft legal scrutiny, as I have yet to have any bounce back from Microsoft over Mr Key shop products.
Community member
1 Reviews
Verified
Ordered many Windows programs from Mr Key Shop over the years. Products and support have always been top tier.
Community member
1 Reviews
Verified
Windows 11 Pro
This was one the most pleasant transactions I have had on www, staff are polite/knowledgeable and deal with you in a timely fashion, I would recommend MrKey to everyone.
Community member
1 Reviews
Verified
They were out of stock for the item I wanted - but delivered within a day. Great communications, easy to use download link.
Community member
1 Reviews
Verified
Keys work 1st time every time
Fast delivery and reliable installation of Office 2019
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Mr Key Shop is a UK Soft LTD brand based in the United Kingdom and Italy. For over 18 years we have been operating in the IT sector and to date more than 350,000 satisfied customers have been advised ...