Review summary
Customers frequently praised the fast and timely delivery of their orders. Many also commented on the high quality and good condition of the products received. Support and communication with the company were described as helpful, responsive, and solution-oriented. Packaging quality and protection were highlighted as excellent, especially for fragile items. Additionally, customers appreciated the availability of hard-to-find parts. There were rare complaints about unfulfilled orders, and only minor exceptions to the otherwise fast delivery.
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Verified
Don’t offer products for sale into countries if you have no intention of shipping there. You cancelled both my orders
Reply from creoven.eu
We’re sorry for the inconvenience and understand your frustration. We do ship most of our products to Australia; however, items containing cooling agents cannot be transported internationally due to shipping restrictions.
Unfortunately, our EU shop cannot currently identify and exclude these specific items for Australian delivery during checkout. We are working on improving this to prevent similar cancellations in the future. We sincerely apologize that both of your orders were affected.
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Fantástico
Llevaba años buscando la pieza.
El embalaje perfecto
Reply from creoven.eu
Muchas gracias por su valoración.
Nos alegra especialmente saber que por fin encontró la pieza que llevaba tiempo buscando y que todo llegó en perfectas condiciones.
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Vetro Lampadario
Venditore Top… 10+++
Imballo perfetto, buon prezzo, e spedizione veloce.
Reply from creoven.eu
Grazie di cuore per il suo commento! Siamo felici che tutto sia andato al meglio. Le auguriamo di godersi a lungo il prodotto e speriamo di poterla servire di nuovo presto.
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Reply from creoven.eu
Thank you for your feedback.
We’re sorry to see the 1-star rating. We haven’t received any details yet, so we’d really appreciate it if you could tell us what went wrong. Please contact us anytime — we’ll do our best to resolve the issue quickly.
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Ceiling fan glass ordered. Excellent service, good quality product, delivered in time and for a fair price !
Reply from creoven.eu
Thank you very much for your great feedback! 😊 We’re delighted that you’re happy with the ceiling fan glass, our service, and the overall value. We truly appreciate your trust in us!
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Good service, product delivered in time and good quality
Reply from creoven.eu
Good service, product delivered in time and good quality
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Thanks for the uncomplicated support, a part arived broken and you sent a new one, thanks!
Reply from creoven.eu
Thank you for your kind feedback! We’re glad we could resolve the issue quickly and that you are satisfied with our support.
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perfect
Reply from creoven.eu
Thank you so much for your feedback! 😊 We’re glad everything was perfect.
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Good service
Reply from creoven.eu
Thanks a lot for your feedback – we’re happy you’re satisfied with our service!
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I ordered the wrong replacement shade for my Viper fan. It didn't state when I ordered it, which fan it was for. There was only which looked similar, so I went for that
I was on holiday when it arrived and when I tried to return it, they said I was too late as it had gone past its 14 day return deadline. When I explained, they agreed I could send it back and get 30% reduction on what I paid, plus I would have to pay for the return mmyself.its still sitting here!doing nothing.
Reply from creoven.eu
We are sorry to hear about your disappointment with this order. Please allow us to clarify: in the product selection, you consciously chose a glass shade that does not fit your Viper fan.
Nevertheless, although the legal return period had already expired when you contacted us, we offered you an accommodating solution: you could still return the item and we would refund 30% of the purchase price, even though we were under no obligation to do so.
We regret that this solution did not meet your expectations, but we hope for your understanding that we must adhere to the rules of our return policy.
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