Review summary
Customers consistently praise the high quality, craftsmanship, and premium materials of the shoes, describing them as well-made and comfortable. Many are impressed by the speedy and reliable delivery, and they highlight the helpful, efficient, and responsive customer service. Numerous reviewers feel that the shoes are worth the investment and appreciate the generally easy return and exchange process. Some also find the sizing guidance accurate and helpful. However, a number of customers have noted issues with delivery carriers, unexpected additional charges, and high import fees. There are mixed experiences with sizing guidance, with some finding it confusing or inaccurate. While the return process is typically easy, others have found it slow, costly, or unclear, particularly for international returns. Additionally, a few customers encountered negative experiences with customer service during returns and communication. Some mention that the shoes can feel heavy initially or require a break-in period.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewskleman EN
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Verified
Quality Footwear
Very comfortable shoe (Padror A Marron size 42) from the first time of wearing. Quality footwear. Order process very simple and delivery on schedule. Only issue was import duty, damn Brexit!
Reply from kleman EN
We’re delighted to hear that your Padror A Marron in size 42 was comfortable from the very first wear and that you were happy with both the quality and the ordering experience.
We completely understand your frustration regarding the import duties — Brexit has certainly created some unexpected surprises for many customers.
Kleman Team
Verified
Kleman shoes are another level. At the beginning they feel heavy and chunky on your feet, but after a few wears you feel how great they compliment your style. I love them for casual nightouts, clinic day and rounds. Will definitely buy again
Reply from kleman EN
Hello,
Thank you for your kind words!
We’re thrilled to hear that your Kleman shoes have become a go-to for both work and casual outings. It’s always great when style meets comfort after a few wears.
See you soon,
KLEMAN Team
Verified
Very nice experience in store in Paris, as well ordering through website. Just after ordering it was shown that my phone number is not correct and cannot be used for delivery, and there was no place to enter it. Had to contact support. All else good.
Reply from kleman EN
Hello,
Thank you for your kind words and for sharing your experience. We’re glad to hear that you enjoyed your visit in our Paris store.
We look forward to welcoming you again soon!
KLEMAN Team
Verified
Exchange via “store credit” was quick and easy.
Arrived quickly, exchange was quick and easy. I was after a specific style so my only concern was the size that I was exchanging for would be sold out before the store credit was received.
Love the shoes
Reply from kleman EN
Thank you for your feedback! We're glad your exchange was quick and easy, and that everything worked out with the size. Enjoy your shoes !
Kleman team
Verified
Had a very good experience ordering from the website. The color of the shoe I ordered was true as advertised. The sizing is spot on. I will consider ordering another pair in the near future.
Reply from kleman EN
Hello Edward,
Thank you very much for your positive feedback!
We are delighted to hear that you enjoyed your experience and that the color and sizing of your pair met your expectations. It’s always a pleasure to know our products live up to them.
We look forward to welcoming you again for your next order.
Best regards,
KLEMAN Team
Verified
Love them!
The sizing advice was very helpful. Love the look and feel. My normal size is 44 but I bought 43 and they seem right. On my feet they do feel that they’ll need to break in to be most comfortable.
Reply from kleman EN
Hello,
Thank you for your feedback!
We’re really glad to hear that you love the look and feel of the shoes, and that our sizing advice helped you find the right fit.
It’s also completely normal that they feel a little firm at first — quality leather shoes always need a short break-in period. After a few wears, they will soften and adapt perfectly to your feet for maximum comfort.
See you soon,
KLEMAN Team
Verified
Shipping was nice and quick. Shoes are comfortable pretty soon after purchase, break in period isn’t too long. I did have the size half up from 9 to 9.5 with a length of precisely 10.5 inches.
Big problem was the tariff that I had to pay, but I suppose that’s international trade now.
Reply from kleman EN
We’re happy to hear the delivery was fast and that the shoes became comfortable quickly, it’s great to know the sizing guidance worked well for you too.
Concerning the tariff, you’re right: this is unfortunately part of current international trade rules. Import duties and taxes are set by local customs authorities and apply to all shipments entering the country, regardless of the carrier or the brand. These fees are not something we collect or control, but we understand how frustrating they can be when added at delivery.
Thank you for your understanding and for sharing your experience.
the KLEMAN team
Verified
Mélirose & Aurelie were very helpful when I made a mistake on my original order. Thank you for making this a good experience and I will be back to order more. Xx
Reply from kleman EN
Hello Zach,
Thank you so much for your positive feedback!
We’re thrilled to have been able to assist you and to hear that your experience went well.
We look forward to helping you again with your future orders.
See you soon,
KLEMAN Team
Verified
Excellent communication, DHL shipping was fast and clear. Product didn't fit but return is easy and reordering even easier!
Reply from kleman EN
We're delighted to hear that you appreciated our communication and the fast, transparent DHL shipping experience.
Even though the fit wasn’t quite right this time, we're happy the return and reordering process was smooth and easy for you. We hope your next pair of Kleman shoes will be the perfect fit!
Thanks again for your trust and support.
Kleman Team
Verified
Colors of shoes could be more precise or close to reality. And since every screen has different precision maybe show additional familiar objects with very close colors, so the buyer can know with most certainty the actual shoe color
Reply from kleman EN
Thank you for your feedback. You’re right, colors can vary from screen to screen. We’re continuously working on improving how our products are presented online, and we appreciate your suggestion.
We hope you’re still happy with your order.
The KLEMAN team
Verified
Quality for the price is outstanding. The heritage makes me feel connected to the past.
Reply from kleman EN
We’re delighted to hear that you appreciate both the quality and the heritage behind your Kleman shoes. Enjoy your pair, and thank you again for your trust and support!
Kleman team
Verified
Customer service was quick and helpful. The product is of great quality for the price, and has an elegant, unique style.
Reply from kleman EN
Hello,
We are delighted to hear that our customer service team was able to respond quickly and effectively to your needs. It is also a pleasure to know that you are pleased with the quality and style of the product.
Thank you once again for your trust!
KLEMAN Team
Verified
The buying experience was exceptionally smooth and the fact that my shoes were delivered from France to Seattle within 3 days was astounding. These boots are a core part of my wardrobe and Kleman is an exceptional brand.
Reply from kleman EN
Thank you for your feedback ! We’re glad everything went smoothly and that your boots arrived so quickly. Your support means a lot to us, thank you for choosing Kleman.
The Kleman team
Verified
Very good web experience, excellent delivery and shoes are perfect
Reply from kleman EN
Thank you very much for your feedback and for choosing our Kleman leather shoes.
We are delighted to hear that you are satisfied with your purchase. Kleman is renowned for its quality craftsmanship and we are pleased that the shoes met your expectations.
We truly appreciate your trust,
Kleman Team
Verified
So nice shoes, good quality and good design. Now I own three pairs and just want to buy more.
Verified
Just bought a pair of the new loafers; great materials and very comfortable. Prompt delivery too.
Reply from kleman EN
Hello,
Thank you so much !
We’re delighted to hear that you love your new loafers and that you appreciated both the quality and comfort.
Enjoy your new pair, and we hope to see you again soon
KLEMAN Team
Verified
Impressive delivery time and correct replacement policy
Reply from kleman EN
We’re delighted to hear that you appreciated our delivery time and replacement policy. At Kleman, we strive to provide both high-quality leather footwear and reliable customer service.
Best regards,
The Kleman Team
Verified
you guys are perfect, bravo!
Reply from kleman EN
Wow, thank you so much for your amazing review!
Bravo to you as well for your support and trust in our Kleman leather shoes.
Kleman Team
Verified
The shoes are fine and were delivered timely. What i did not expect was that after paying $140 for the shoes and $30 to ship from France, i would be charged $53 in duty charges. I had no idea you would pay that much. I ended up paying over $200 for the shoes. I felt ripped off. I will never order directly from Kleman again.
Reply from kleman EN
Thank you for your feedback. We are pleased to hear that you were satisfied with the quality of the shoes and the delivery time.
We are however sorry to learn about your disappointment regarding the customs and import duties. As mentioned on our website, international orders shipped outside the European Union may be subject to local taxes and duties charged by the destination country. Unfortunately, these fees are determined by local customs authorities and remain outside of our control.
We fully understand that these additional costs can be frustrating and we appreciate your feedback.
Kleman Team
Verified
Great shoes and speedy delivery!
I had searched unsuccessfully in person and in US-based online shoe stores for fisherman's sandals. I was hesitant to buy them from Kleman because I have had problems with European sizing and I thought they would be too expensive and take too long to ship. The cost for shipping was included in the price of the shoes (the price shown on the website was all I paid--no additional cost for shipping or taxes) and I received the shoes within a week. The shoes are well-made and comfortable. The fit is fine.
Reply from kleman EN
Thank you for your kind feedback !