Review summary
Customers consistently praise the comfort of the shoes, noting they feel good right out of the box and remain comfortable with extended wear. The quality of the product is highlighted for excellent craftsmanship, durability, and premium materials. Delivery is described as fast and reliable, with many customers pleasantly surprised by quick international shipping. The aesthetic design and unique style of the shoes also receive frequent compliments. Customer service is often mentioned as quick, helpful, and responsive, and several customers find the sizing guides helpful when choosing their size. However, some customers experience issues with sizing, reporting significant discrepancies that lead to returns and frustration with fit. A minority of customers note defects or disappointment in product quality in specific cases. High shipping costs and unexpected import duties are a recurring source of negative feedback, with many feeling that the total cost is excessive or poorly communicated. Additionally, a few customers express dissatisfaction with the support provided for issues or returns.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewskleman EN
(12)
(5)
(5)
(15)
(207)
Verified
Quick deliveries to England. Just be careful of the value, to stay below the import duty trigger level.
Products are generally very good, although I have a pair of mens sandals which are made of leather which is too soft and floppy. But usable.
I had a broken buckle recently. A replacement buckle was sent to me, no charge, which I fitted myself. I particularly like the leather linings, very few shoes have that now. Fake leather is very bad for feet.
Reply from kleman EN
Hello,
Thank you very much for your feedback and for this excellent rating!
We are delighted that you appreciate the speed of our deliveries as well as the quality of our shoes.
We are also happy to have been able to help you quickly with the replacement of your buckle. We have duly noted your comment regarding the leather sandals and thank you for this constructive feedback.
Looking forward to seeing you soon on our website!
The Kleman team
Verified
Why? It's a very-well made pair of sandals. But you must know that.
I ordered the smaller of the choices as instructed (between 42 and 43), and at first they were tight across the top of my feet. But the leather is soft, so they are already shaping themselves.
The postage was expensive (to UK) but it was extremely quick and reliable.
You ask what could you do better? Have a size 42.5?
Reply from kleman EN
Hello,
Thank you very much for your wonderful 5-star review!
We're delighted to hear that you're happy with the quality of your sandals and that the leather is already adapting comfortably to your feet.
Thank you as well for your feedback regarding sizing and shipping. We understand that an intermediate size such as 42.5 could make choosing the perfect fit easier, and we'll be sure to pass your suggestion on to our team. We're also pleased that, despite the shipping cost, your order arrived quickly and reliably.
See you soon !
KLEMAN Team
Verified
The shoes were supple the firm right out of the box. No defects in craftsmanship. It seemed to me to be an excellent value for the relatively modest price, and made their way to the United States very promptly via DHL.
I usually wear a size 9.5 US, and these EU 42 fit me perfectly.
Reply from kleman EN
Hello,
Thank you very much for your excellent feedback! We’re delighted that you appreciate the comfort, fit, and quality of your shoes, and that they fit you perfectly in size 42.
We’re also glad that the delivery to the United States was quick.
We look forward to helping you find your next pair!
The KLEMAN Team
Verified
Love!
I wanted a pair of shoes that rival the Tom Sachs/Nike GPS, but with more premium materials... well, I found them. The Granite is a superior shoe and are comfortable and gorgeous. You will get compliments wearing these (especially in North America where Kleman isn't popular).
Reply from kleman EN
Hello,
Thank you so much for this feedback!
We’re delighted that the Granite shoes have met your expectations.
Thank you for your trust and enthusiasm for KLEMAN.
See you soon,
The KLEMAN Team
Verified
These shoes are very reasonably priced and are made very well. I especially love the texture of the suede and I enjoy the extra stitching. Also, the sole has excellent traction. I'm looking forward to wearing these this autumn.
Reply from kleman EN
Hello,
Thank you so much for your wonderful review! We’re delighted to hear that you appreciate the quality, suede texture, extra stitching, and excellent traction of your shoes.
See you soon !
KLEMAN Team
Verified
Expédition ultra rapide et gratuite. Idem pour les retours (en plus c’est ultra simple, en 2 clics j’ai eu mon bordereau de retour). Produits de grande qualité. J’ai rarement vu une expérience client aussi parfaite. Impressionnant, bravo !
Reply from kleman EN
Bonjour Max,
Merci beaucoup pour ce superbe retour ! Nous sommes ravis que vous ayez apprécié la qualité de nos produits ainsi que votre expérience, de la livraison au retour.
Votre message nous fait vraiment plaisir.
À très bientôt !
L’équipe KLEMAN
Verified
The sandals I ordered are very well made, look great and are a pleasure to wear. I particularly admire the extra stitching and studs on the straps as well as how comfortable they are. I would also like to know a little more about Kleman products.
Reply from kleman EN
Hello,
Thank you very much for your review! We’re delighted to hear that you appreciate the quality, comfort and design of your sandals.
See you soon!
KLEMAN Team
Verified
Still receive no shoes here
The online purchasing experience was smooth and everything on the brand’s side worked perfectly.
However, I am very disappointed with the choice of delivery service (DPD, at least in the Netherlands). I have no clear information about my parcel, no proper updates. I was supposed to receive it on Saturday, then they said the address was wrong (not true). Ask them to leave it in a pick up point yesterday, and still no idea where the package is. This is today from the website, I quote "Your parcel will be delivered to the selected Pickup point on: 22-06-2026". The tracking system is not working correctly, so I currently don’t know where my package is or what has happened to it.
This creates a lot of frustration and uncertainty, especially after several days of delay and no communication. I understand logistics can be complex, but this experience has been far below expectations due to the courier service used. Check Trustpilot for the reviews.
I would strongly recommend reconsidering the choice of delivery partners in the future.
Reply from kleman EN
Hello Alessandro,
Thank you for taking the time to share your feedback. We are pleased to hear that your shopping experience with our brand went smoothly, but we are sincerely sorry for the frustration caused by the delivery process.
Our customer service team will contact you directly to review the situation together and provide any assistance we can in resolving it as quickly as possible.
See you soon,
KLEMAN Team
Verified
The suede shoes are very comfortable right out of the box. Overall the shoes are lovely. Shoe laces are thin so I do not know how long they will last. Very fast shipping!
Please be aware when shipping overseas, the buyer will need to pay an import tax.
Reply from kleman EN
Hello,
Thank you for your review !
We appreciate your feedback regarding the shoelaces and will share them with our product team for review. Thank you also for mentioning the fast shipping and information on import taxes for international orders.
See you soon
Kleman Team
Verified
How quickly they shipped. Very surprised. I think the extra shipping fee was maybe mentioned but it took me by surprise.
Reply from kleman EN
Hello,
Thank you very much for your review !
We're sorry if the additional shipping charges took you by surprise. This was not our doing. We sincerely appreciate your feedback and hope you enjoy your new shoes !
The KLEMAN Team
Verified
So happy with my new shoes!
I discovered this shoe/brand at a shop in Los Angeles. I decided to order it straight from France, it arrived in a couple of days. I wore it for the first time and it wasvery comfortable. I love how stylish they are!
Reply from kleman EN
Hello,
Thank you very much for your feedback and your 5-star review!
We were delighted to read that you discovered our brand in Los Angeles and that you were completely satisfied with your order, which you placed directly from France.
We’re thrilled that your shoes were comfortable from the very first time you wore them and that you love their style so much.
See you soon,
KLEMAN team.
Verified
The shoes are very comfortable and last a long time, if you take care of them properly :)
Reply from kleman EN
Hello,
Thank you very much for your kind feedback! We’re delighted to hear that you find our shoes comfortable and durable.
See you soon,
KLEMAN Team
Verified
Quality Footwear
Very comfortable shoe (Padror A Marron size 42) from the first time of wearing. Quality footwear. Order process very simple and delivery on schedule. Only issue was import duty, damn Brexit!
Reply from kleman EN
We’re delighted to hear that your Padror A Marron in size 42 was comfortable from the very first wear and that you were happy with both the quality and the ordering experience.
We completely understand your frustration regarding the import duties — Brexit has certainly created some unexpected surprises for many customers.
Kleman Team
Verified
Kleman shoes are another level. At the beginning they feel heavy and chunky on your feet, but after a few wears you feel how great they compliment your style. I love them for casual nightouts, clinic day and rounds. Will definitely buy again
Reply from kleman EN
Hello,
Thank you for your kind words!
We’re thrilled to hear that your Kleman shoes have become a go-to for both work and casual outings. It’s always great when style meets comfort after a few wears.
See you soon,
KLEMAN Team
Verified
Very nice experience in store in Paris, as well ordering through website. Just after ordering it was shown that my phone number is not correct and cannot be used for delivery, and there was no place to enter it. Had to contact support. All else good.
Reply from kleman EN
Hello,
Thank you for your kind words and for sharing your experience. We’re glad to hear that you enjoyed your visit in our Paris store.
We look forward to welcoming you again soon!
KLEMAN Team
Verified
I am a teacher so I stand and walk all day. Kleman shoes are comfortable and durable and they look good. I have bought three pairs!
Reply from kleman EN
Hello,
Thank you very much for your kind review!
We are delighted to hear that your Kleman shoes are comfortable and durable for your daily use as a teacher, and that you also appreciate their design.
See you soon,
KLEMAN Team
Verified
Order Speed was F1 Level
The speed from order to delivery was insane. Not quite 48 hours. France -> NJ, USA. That's quicker than a letter going from NJ to Chicago.
Reply from kleman EN
Hello,
Thank you so much for your fantastic review !
We hope you enjoy your new pair and thank you again for choosing KLEMAN!
See you soon,
KLEMAN Team
Verified
Exchange via “store credit” was quick and easy.
Arrived quickly, exchange was quick and easy. I was after a specific style so my only concern was the size that I was exchanging for would be sold out before the store credit was received.
Love the shoes
Reply from kleman EN
Thank you for your feedback! We're glad your exchange was quick and easy, and that everything worked out with the size. Enjoy your shoes !
Kleman team
Verified
Had a very good experience ordering from the website. The color of the shoe I ordered was true as advertised. The sizing is spot on. I will consider ordering another pair in the near future.
Reply from kleman EN
Hello Edward,
Thank you very much for your positive feedback!
We are delighted to hear that you enjoyed your experience and that the color and sizing of your pair met your expectations. It’s always a pleasure to know our products live up to them.
We look forward to welcoming you again for your next order.
Best regards,
KLEMAN Team
Verified
Love them!
The sizing advice was very helpful. Love the look and feel. My normal size is 44 but I bought 43 and they seem right. On my feet they do feel that they’ll need to break in to be most comfortable.
Reply from kleman EN
Hello,
Thank you for your feedback!
We’re really glad to hear that you love the look and feel of the shoes, and that our sizing advice helped you find the right fit.
It’s also completely normal that they feel a little firm at first — quality leather shoes always need a short break-in period. After a few wears, they will soften and adapt perfectly to your feet for maximum comfort.
See you soon,
KLEMAN Team
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
kleman EN
- kleman-france.com/en
- customer@kleman-france.com
- La Romagne, FRA
About
kleman EN
Since 1945, we are proud to be the creators of shoes made in France. Our commitment lies in manufacturing in our workshop in western France. Discover the KLEMAN style: shoes with a raw and authentic s...
This company has linked Trusted Shops profiles.