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Review summary
Customers frequently commend the comfort of the shoes, with many also highlighting the excellent product quality. The fast and reliable delivery is often appreciated, and the customer service is described by many as quick, helpful, and efficient. Several customers also mention that the sizing guide is helpful.
However, some customers note discomfort during the break-in period for certain models, and a few critique the materials or craftsmanship. Delivery frustrations are sometimes expressed due to issues with specific carriers and unexpected delays. Sizing feedback is mixed, with many experiencing problems with fit and size recommendations. High shipping fees and unexpected import duties, especially for international orders, are common complaints. The returns process is frequently criticized for its complexity, paid returns, and lack of free returns, particularly affecting international customers. Additionally, a few customers report poor experiences with customer service, specifically regarding returns.
This text was automatically created by an AI system from user reviews.
These burgundy loafers are my second pair of Kleman shoes and I could not be happier. Your mixture of high quality, timeless style, and value (Kleman shoes are not cheap, but they are a bargain compared to similar quality shoes) is unique in my experience. Your service is also superb. The experience working with your shipping company, DHL, is effortless and fast. I am a happy customer for life!
Reply from kleman EN
Hello,
Thank you so much for this wonderful review!
We’re thrilled to hear that you appreciate the quality, style, and comfort of our shoes, and we’re even happier to count you among our loyal customers with this second pair!
We’re also very pleased to hear your feedback on our service and your delivery experience. It’s a real reward for our entire team.
Thank you for your trust and loyalty to KLEMAN !
See you soon
KLEMAN Team
Community member
1 Reviews
Verified
I have been so excited to try Kleman shoes. The pair I purchased looked very appealing and I could not wait to try them but thought that I should at least wait until I've tried wearing them 2 times. T
A painful experience -
I have been so excited to try Kleman shoes. The pair I purchased looked very appealing and I could not wait to try them but thought that I should at least wait until I've tried wearing them 2 times. Though the shoe area is very comfortable, the sole is stiff and uncomfortable to wear. I thought that I might get used to them - no such luck. Also, I didn't understand the very small tab at the back of the shoe. If it was there to help one pull the shoe on, it was a complete fail, as it is so small it just slips from one's 2 fingers. It does seem to open but not one of my fingers could fit the again, very small opening. As far as this detail is concerned, you might consider leaving it off entirely, as it is not fit for purpose. It is no "cheap" shoe so I should not have to walk on stiff slabs of synthetic material. It is such a shame. I can only hope that over time, much time, the sole becomes more pliant. Please consider my points of concern as I think Kleman should do so much better than this shoe. Finally, I feel strongly that at this price point, "wearing in" a shoe was no longer required. Thank you. I may try again.
Reply from kleman EN
Hello,
Thank you for taking the time to share your experience and detailed feedback.
We're sorry to hear that the sole's comfort and certain design details did not meet your expectations. Your feedback is valuable to us and helps us identify areas for improvement so we can better meet our customers' needs.
We hope to have the opportunity to provide you with a better KLEMAN experience in the future.
Kind regards,
KLEMAN Team
Community member
1 Reviews
Verified
Quick deliveries to England. Just be careful of the value, to stay below the import duty trigger level.
Products are generally very good, although I have a pair of mens sandals which are made of leather which is too soft and floppy. But usable.
I had a broken buckle recently. A replacement buckle was sent to me, no charge, which I fitted myself. I particularly like the leather linings, very few shoes have that now. Fake leather is very bad for feet.
Reply from kleman EN
Hello,
Thank you very much for your feedback and for this excellent rating!
We are delighted that you appreciate the speed of our deliveries as well as the quality of our shoes.
We are also happy to have been able to help you quickly with the replacement of your buckle. We have duly noted your comment regarding the leather sandals and thank you for this constructive feedback.
Looking forward to seeing you soon on our website!
The Kleman team
Community member
1 Reviews
Verified
Why? It's a very-well made pair of sandals. But you must know that.
I ordered the smaller of the choices as instructed (between 42 and 43), and at first they were tight across the top of my feet. But the leather is soft, so they are already shaping themselves.
The postage was expensive (to UK) but it was extremely quick and reliable.
You ask what could you do better? Have a size 42.5?
Reply from kleman EN
Hello,
Thank you very much for your wonderful 5-star review!
We're delighted to hear that you're happy with the quality of your sandals and that the leather is already adapting comfortably to your feet.
Thank you as well for your feedback regarding sizing and shipping. We understand that an intermediate size such as 42.5 could make choosing the perfect fit easier, and we'll be sure to pass your suggestion on to our team. We're also pleased that, despite the shipping cost, your order arrived quickly and reliably.
See you soon !
KLEMAN Team
Community member
1 Reviews
Verified
The shoes were supple the firm right out of the box. No defects in craftsmanship. It seemed to me to be an excellent value for the relatively modest price, and made their way to the United States very promptly via DHL.
I usually wear a size 9.5 US, and these EU 42 fit me perfectly.
Reply from kleman EN
Hello,
Thank you very much for your excellent feedback! We’re delighted that you appreciate the comfort, fit, and quality of your shoes, and that they fit you perfectly in size 42.
We’re also glad that the delivery to the United States was quick.
We look forward to helping you find your next pair!
The KLEMAN Team
Community member
4 Reviews
Verified
Love!
I wanted a pair of shoes that rival the Tom Sachs/Nike GPS, but with more premium materials... well, I found them. The Granite is a superior shoe and are comfortable and gorgeous. You will get compliments wearing these (especially in North America where Kleman isn't popular).
Reply from kleman EN
Hello,
Thank you so much for this feedback!
We’re delighted that the Granite shoes have met your expectations.
Thank you for your trust and enthusiasm for KLEMAN.
See you soon,
The KLEMAN Team
Community member
2 Reviews
Verified
These shoes are very reasonably priced and are made very well. I especially love the texture of the suede and I enjoy the extra stitching. Also, the sole has excellent traction. I'm looking forward to wearing these this autumn.
Reply from kleman EN
Hello,
Thank you so much for your wonderful review! We’re delighted to hear that you appreciate the quality, suede texture, extra stitching, and excellent traction of your shoes.
See you soon !
KLEMAN Team
Community member
1 Reviews
Verified
Expédition ultra rapide et gratuite. Idem pour les retours (en plus c’est ultra simple, en 2 clics j’ai eu mon bordereau de retour). Produits de grande qualité. J’ai rarement vu une expérience client aussi parfaite. Impressionnant, bravo !
Reply from kleman EN
Bonjour Max,
Merci beaucoup pour ce superbe retour ! Nous sommes ravis que vous ayez apprécié la qualité de nos produits ainsi que votre expérience, de la livraison au retour.
Votre message nous fait vraiment plaisir.
À très bientôt !
L’équipe KLEMAN
Community member
1 Reviews
Verified
All great
Very pleased with the products and the presentation. The website is clear and manages to deliver a perfect tracking functionality directly from the order's page
Reply from kleman EN
Hello,
Thank you so much for your wonderful review !
We're delighted to hear that you're happy with our products and their presentation, and that you found our website easy to navigate and the order tracking convenient.
See you again soon !
Best regards,
KLEMAN Team
Community member
2 Reviews
Verified
The sandals I ordered are very well made, look great and are a pleasure to wear. I particularly admire the extra stitching and studs on the straps as well as how comfortable they are. I would also like to know a little more about Kleman products.
Reply from kleman EN
Hello,
Thank you very much for your review! We’re delighted to hear that you appreciate the quality, comfort and design of your sandals.
See you soon!
KLEMAN Team
Community member
1 Reviews
Verified
Still receive no shoes here
The online purchasing experience was smooth and everything on the brand’s side worked perfectly.
However, I am very disappointed with the choice of delivery service (DPD, at least in the Netherlands). I have no clear information about my parcel, no proper updates. I was supposed to receive it on Saturday, then they said the address was wrong (not true). Ask them to leave it in a pick up point yesterday, and still no idea where the package is. This is today from the website, I quote "Your parcel will be delivered to the selected Pickup point on: 22-06-2026". The tracking system is not working correctly, so I currently don’t know where my package is or what has happened to it.
This creates a lot of frustration and uncertainty, especially after several days of delay and no communication. I understand logistics can be complex, but this experience has been far below expectations due to the courier service used. Check Trustpilot for the reviews.
I would strongly recommend reconsidering the choice of delivery partners in the future.
Reply from kleman EN
Hello Alessandro,
Thank you for taking the time to share your feedback. We are pleased to hear that your shopping experience with our brand went smoothly, but we are sincerely sorry for the frustration caused by the delivery process.
Our customer service team will contact you directly to review the situation together and provide any assistance we can in resolving it as quickly as possible.
See you soon,
KLEMAN Team
Community member
4 Reviews
Verified
Top-Quality, Always!
It's amazing how every pair of shoes I buy from Kleman is of such amazing quality at a very reasonable price.
Please don't ever change.
Reply from kleman EN
Hello,
Thank you so much.
We're thrilled that you've consistently been happy with the quality of your Kleman shoes.
Have a nice day,
KLEMAN Team
Community member
1 Reviews
Verified
The suede shoes are very comfortable right out of the box. Overall the shoes are lovely. Shoe laces are thin so I do not know how long they will last. Very fast shipping!
Please be aware when shipping overseas, the buyer will need to pay an import tax.
Reply from kleman EN
Hello,
Thank you for your review !
We appreciate your feedback regarding the shoelaces and will share them with our product team for review. Thank you also for mentioning the fast shipping and information on import taxes for international orders.
See you soon
Kleman Team
Community member
1 Reviews
Verified
The shoe look great! Unfortunately I followed the size recommended and I purchased the shoe one size too big. Now I'm unable to wear it and unable to return due to the shipping cost.
Reply from kleman EN
Hello,
Thank you for your feedback.
We’re sorry to hear that the recommended size wasn’t the right fit for you. Sizing can vary depending on each person’s foot shape and morphology, which can sometimes make it difficult to determine the perfect size based on recommendations alone.
We understand how disappointing this can be, and we’ll take your feedback into account to continue improving our sizing recommendations.
KLEMAN Team
Community member
1 Reviews
Verified
Like clouds in the sky
Great fit, beautiful shoes, soft like a cloud on your feet
Community member
1 Reviews
Verified
How quickly they shipped. Very surprised. I think the extra shipping fee was maybe mentioned but it took me by surprise.
Reply from kleman EN
Hello,
Thank you very much for your review !
We're sorry if the additional shipping charges took you by surprise. This was not our doing. We sincerely appreciate your feedback and hope you enjoy your new shoes !
The KLEMAN Team
Community member
1 Reviews
Verified
Love the fit and feel. Shoes came quickly and are so comfortable
Reply from kleman EN
Hello,
Thank you so much for your feedback!
We're delighted to hear that you love the fit and feel of your shoes, and that they arrived quickly.
We hope to see you again soon!
KLEMAN Team
Community member
1 Reviews
Verified
So happy with my new shoes!
I discovered this shoe/brand at a shop in Los Angeles. I decided to order it straight from France, it arrived in a couple of days. I wore it for the first time and it wasvery comfortable. I love how stylish they are!
Reply from kleman EN
Hello,
Thank you very much for your feedback and your 5-star review!
We were delighted to read that you discovered our brand in Los Angeles and that you were completely satisfied with your order, which you placed directly from France.
We’re thrilled that your shoes were comfortable from the very first time you wore them and that you love their style so much.
See you soon,
KLEMAN team.
Community member
1 Reviews
Verified
My order arrived sooner than I expected.
Reply from kleman EN
Hello,
Thank you for your feedback!
We're delighted to hear that your order arrived sooner than expected.
We hope you enjoy your new KLEMAN shoes!
See you soon,
KLEMAN Team
Community member
1 Reviews
Verified
Most stylish shoes I own
Quality, fit, and style is exactly what I was looking for.
Reply from kleman EN
Hello,
Thank you so much for your review.
We’re delighted to hear that you love the quality, fit, and style of your shoes. It means a lot to us to know they’re exactly what you were looking for.
See you soon,
KLEMAN Team
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.
Since 1945, we are proud to be the creators of shoes made in France. Our commitment lies in manufacturing in our workshop in western France. Discover the KLEMAN style: shoes with a raw and authentic s...