Review summary
Customers frequently praise the fast and reliable delivery, the overall quality, craftsmanship, and materials of the shoes, as well as their unique and beautiful style and design. Many also highlight the comfort, noting the shoes are suitable for long wear, and several appreciate the helpfulness and responsiveness of customer service. Some customers also find the sizing guides useful for achieving a perfect fit. However, some customers have experienced delivery delays or issues with certain carriers, and a few have expressed concerns about the quality or heaviness of the shoes. Sizing feedback is mixed, with several customers citing issues with accuracy or the returns process due to fit problems. There are notable frustrations with refund processing and unresolved support cases, and many international customers are dissatisfied with high shipping costs and unexpected import duties.
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How Trusted Shops prevents fake reviewsReviewskleman EN
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Verified
Why? It's a very-well made pair of sandals. But you must know that.
I ordered the smaller of the choices as instructed (between 42 and 43), and at first they were tight across the top of my feet. But the leather is soft, so they are already shaping themselves.
The postage was expensive (to UK) but it was extremely quick and reliable.
You ask what could you do better? Have a size 42.5?
Reply from kleman EN
Hello,
Thank you very much for your wonderful 5-star review!
We're delighted to hear that you're happy with the quality of your sandals and that the leather is already adapting comfortably to your feet.
Thank you as well for your feedback regarding sizing and shipping. We understand that an intermediate size such as 42.5 could make choosing the perfect fit easier, and we'll be sure to pass your suggestion on to our team. We're also pleased that, despite the shipping cost, your order arrived quickly and reliably.
See you soon !
KLEMAN Team
Verified
Still receive no shoes here
The online purchasing experience was smooth and everything on the brand’s side worked perfectly.
However, I am very disappointed with the choice of delivery service (DPD, at least in the Netherlands). I have no clear information about my parcel, no proper updates. I was supposed to receive it on Saturday, then they said the address was wrong (not true). Ask them to leave it in a pick up point yesterday, and still no idea where the package is. This is today from the website, I quote "Your parcel will be delivered to the selected Pickup point on: 22-06-2026". The tracking system is not working correctly, so I currently don’t know where my package is or what has happened to it.
This creates a lot of frustration and uncertainty, especially after several days of delay and no communication. I understand logistics can be complex, but this experience has been far below expectations due to the courier service used. Check Trustpilot for the reviews.
I would strongly recommend reconsidering the choice of delivery partners in the future.
Reply from kleman EN
Hello Alessandro,
Thank you for taking the time to share your feedback. We are pleased to hear that your shopping experience with our brand went smoothly, but we are sincerely sorry for the frustration caused by the delivery process.
Our customer service team will contact you directly to review the situation together and provide any assistance we can in resolving it as quickly as possible.
See you soon,
KLEMAN Team
Verified
The suede shoes are very comfortable right out of the box. Overall the shoes are lovely. Shoe laces are thin so I do not know how long they will last. Very fast shipping!
Please be aware when shipping overseas, the buyer will need to pay an import tax.
Reply from kleman EN
Hello,
Thank you for your review !
We appreciate your feedback regarding the shoelaces and will share them with our product team for review. Thank you also for mentioning the fast shipping and information on import taxes for international orders.
See you soon
Kleman Team
Verified
So happy with my new shoes!
I discovered this shoe/brand at a shop in Los Angeles. I decided to order it straight from France, it arrived in a couple of days. I wore it for the first time and it wasvery comfortable. I love how stylish they are!
Reply from kleman EN
Hello,
Thank you very much for your feedback and your 5-star review!
We were delighted to read that you discovered our brand in Los Angeles and that you were completely satisfied with your order, which you placed directly from France.
We’re thrilled that your shoes were comfortable from the very first time you wore them and that you love their style so much.
See you soon,
KLEMAN team.
Verified
Quality Footwear
Very comfortable shoe (Padror A Marron size 42) from the first time of wearing. Quality footwear. Order process very simple and delivery on schedule. Only issue was import duty, damn Brexit!
Reply from kleman EN
We’re delighted to hear that your Padror A Marron in size 42 was comfortable from the very first wear and that you were happy with both the quality and the ordering experience.
We completely understand your frustration regarding the import duties — Brexit has certainly created some unexpected surprises for many customers.
Kleman Team
Verified
Kleman shoes are another level. At the beginning they feel heavy and chunky on your feet, but after a few wears you feel how great they compliment your style. I love them for casual nightouts, clinic day and rounds. Will definitely buy again
Reply from kleman EN
Hello,
Thank you for your kind words!
We’re thrilled to hear that your Kleman shoes have become a go-to for both work and casual outings. It’s always great when style meets comfort after a few wears.
See you soon,
KLEMAN Team
Verified
Very nice experience in store in Paris, as well ordering through website. Just after ordering it was shown that my phone number is not correct and cannot be used for delivery, and there was no place to enter it. Had to contact support. All else good.
Reply from kleman EN
Hello,
Thank you for your kind words and for sharing your experience. We’re glad to hear that you enjoyed your visit in our Paris store.
We look forward to welcoming you again soon!
KLEMAN Team
Verified
I am a teacher so I stand and walk all day. Kleman shoes are comfortable and durable and they look good. I have bought three pairs!
Reply from kleman EN
Hello,
Thank you very much for your kind review!
We are delighted to hear that your Kleman shoes are comfortable and durable for your daily use as a teacher, and that you also appreciate their design.
See you soon,
KLEMAN Team
Verified
Order Speed was F1 Level
The speed from order to delivery was insane. Not quite 48 hours. France -> NJ, USA. That's quicker than a letter going from NJ to Chicago.
Reply from kleman EN
Hello,
Thank you so much for your fantastic review !
We hope you enjoy your new pair and thank you again for choosing KLEMAN!
See you soon,
KLEMAN Team
Verified
Exchange via “store credit” was quick and easy.
Arrived quickly, exchange was quick and easy. I was after a specific style so my only concern was the size that I was exchanging for would be sold out before the store credit was received.
Love the shoes
Reply from kleman EN
Thank you for your feedback! We're glad your exchange was quick and easy, and that everything worked out with the size. Enjoy your shoes !
Kleman team
Verified
Had a very good experience ordering from the website. The color of the shoe I ordered was true as advertised. The sizing is spot on. I will consider ordering another pair in the near future.
Reply from kleman EN
Hello Edward,
Thank you very much for your positive feedback!
We are delighted to hear that you enjoyed your experience and that the color and sizing of your pair met your expectations. It’s always a pleasure to know our products live up to them.
We look forward to welcoming you again for your next order.
Best regards,
KLEMAN Team
Verified
Love them!
The sizing advice was very helpful. Love the look and feel. My normal size is 44 but I bought 43 and they seem right. On my feet they do feel that they’ll need to break in to be most comfortable.
Reply from kleman EN
Hello,
Thank you for your feedback!
We’re really glad to hear that you love the look and feel of the shoes, and that our sizing advice helped you find the right fit.
It’s also completely normal that they feel a little firm at first — quality leather shoes always need a short break-in period. After a few wears, they will soften and adapt perfectly to your feet for maximum comfort.
See you soon,
KLEMAN Team
Verified
Shipping was nice and quick. Shoes are comfortable pretty soon after purchase, break in period isn’t too long. I did have the size half up from 9 to 9.5 with a length of precisely 10.5 inches.
Big problem was the tariff that I had to pay, but I suppose that’s international trade now.
Reply from kleman EN
We’re happy to hear the delivery was fast and that the shoes became comfortable quickly, it’s great to know the sizing guidance worked well for you too.
Concerning the tariff, you’re right: this is unfortunately part of current international trade rules. Import duties and taxes are set by local customs authorities and apply to all shipments entering the country, regardless of the carrier or the brand. These fees are not something we collect or control, but we understand how frustrating they can be when added at delivery.
Thank you for your understanding and for sharing your experience.
the KLEMAN team
Verified
Mélirose & Aurelie were very helpful when I made a mistake on my original order. Thank you for making this a good experience and I will be back to order more. Xx
Reply from kleman EN
Hello Zach,
Thank you so much for your positive feedback!
We’re thrilled to have been able to assist you and to hear that your experience went well.
We look forward to helping you again with your future orders.
See you soon,
KLEMAN Team
Verified
Excellent communication, DHL shipping was fast and clear. Product didn't fit but return is easy and reordering even easier!
Reply from kleman EN
We're delighted to hear that you appreciated our communication and the fast, transparent DHL shipping experience.
Even though the fit wasn’t quite right this time, we're happy the return and reordering process was smooth and easy for you. We hope your next pair of Kleman shoes will be the perfect fit!
Thanks again for your trust and support.
Kleman Team
Verified
Colors of shoes could be more precise or close to reality. And since every screen has different precision maybe show additional familiar objects with very close colors, so the buyer can know with most certainty the actual shoe color
Reply from kleman EN
Thank you for your feedback. You’re right, colors can vary from screen to screen. We’re continuously working on improving how our products are presented online, and we appreciate your suggestion.
We hope you’re still happy with your order.
The KLEMAN team
Verified
The shoes are great. I think Kleman should make it clear on their website that returns are not free for US customers.
Reply from kleman EN
Hello,
Thank you for your review !
You're absolutely right that this information should be easy to find, and we'll pass your suggestion on to the relevant team for consideration.
See you soon.
KLEMAN Team
Verified
Delivery within 48hours and great quality shoe
Reply from kleman EN
Hello,
Thank you very much for your 5-star review!
We are delighted that you were satisfied with the fast 48-hour delivery and the quality of your shoes.
We look forward to seeing you again soon.
The Kleman team
Verified
Beautiful design, poor quality leather and sole. Too expensive for what it is
Reply from kleman EN
Hello,
Thank you for your feedback and for highlighting the design of our shoes.
We are sorry to hear that the leather and sole did not meet your expectations. We carefully select our materials and continuously work to improve the quality and durability of our products. Your comments are valuable and will be shared with our team.
We appreciate your honest review and hope to have the opportunity to provide you with a better experience in the future.
KLEMAN Team
Verified
So comfortable love love love