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TrustmarkValid
certified since: Mar 27, 2019
updated on: Apr 1, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
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Reviews for CLUSE.com
Verified review
2 days ago
Their commitment is 5-7 days delivery time but almost 2 weeks after the shipment the package is still traveling somewhere around Europe and no answer is given to my requests by the 'customer care' of cluse. Unacceptable!
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Verified review
Mar 17, 2023
The order has never arrived and I have neither the watch not the money and if the order did not arrive I would need a refund and I don't know how to contact you.
It is unbelievable that no one has replied for days.
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Answer by CLUSE.com
Mar 17, 2023
Hello,
We are sorry the carrier had some delays with your order. Our Customer Care Team was able to find a solution for it by now.
Please accept our apologies for the inconvenience caused.
KR,
Team CLUSE
Verified review
Mar 11, 2023
I am just waiting for my order from almost to week and I don’t receive
I need my refund inmediately I can not wait more
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Answer by CLUSE.com
Mar 16, 2023
Dear customer,
According to the tracking your parcel has been delivered by now.
Please let us know if you need any further assistance.
KR,
Team CLUSE
Verified review
7 days ago
Avisar de que se va a retrasar un pedido. No se puede poner que va a tardar 5 días y llevo 10 esperando
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Answer by CLUSE.com
6 days ago
Dear customer,
I am really sorry to hear this.
Please send us an email so we can provide you with a solution.
Our email address is care@cluse.com
KR,
Team CLUSE
Verified review
Mar 15, 2023
The delivery was very much withdrawn in time
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Answer by CLUSE.com
Mar 16, 2023
Dear customer,
I am really sorry to hear that your parcel arrived later than expected.
Please accept our sincerest apologies.
KR,
Team CLUSE
Verified review
2 days ago
Aún no he recibido el reloj, sigo esperando.
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Verified review
Feb 17, 2023
My order has not arrived yet, it was a present and it will be delivered late because of your poor service. Even you didn't tell me, I had to ask you in order to know what was happening. This is the first and the last time that I buy something on your site
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
How unfortunate. Please accept our apologies.
The carrier had some delays but i see that the parcel has been delivered by now.
KR,
Team CLUSE
Verified review
Feb 17, 2023
My order never arrived... I had to mail to find out what the problem was... Your package wasn't delivered. Would you like us to send it again of do you want a refund?? I would like to receive what a ordered and paid for!!
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
I am really sorry to hear this.
I see that we have solved your case via mail already.
Please accept our apologies.
KR,
Team CLUSE
Verified review
Feb 8, 2023
I ordered a watch two weeks ago and when i ordered, in the information said that in three or seven days my order would arrive and it hasn’t arrived yet.
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Answer by CLUSE.com
Feb 13, 2023
Dear customer,
Sorry for the delay.
I see that the parcel has been delivered by now.
KR,
Team CLUSE
Verified review
Feb 10, 2023
Primero de todo que todavia no ha llegado mi paquete cuando me dijeron que como mucho tardaba una semana y todavia sigo esperando, exijo una reclamación
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Answer by CLUSE.com
Feb 13, 2023
Dear customer,
I am really sorry to hear this.
Please contact us at care@cluse.com so we can provide a solution.
KR,
Team CLUSE
Verified review
Feb 16, 2023
I still haven't received my watch since 7th february i placed to order
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
I am really sorry to hear this.
I see that your parcel has been delivered by now.
Please accept our sincerest apologies.
KR,
Team CLUSE
Verified review
Feb 18, 2023
No me ha llegado el pedido después de 10 dias
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
How unfortunate. Please accept our apologies.
The carrier had some delays but i see that the parcel has been delivered by now.
KR,
Team CLUSE
Verified review
Feb 13, 2023
I still have not recieved my order
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Answer by CLUSE.com
Feb 13, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Verified review
Todavía no he recibido el pedido
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Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Verified review
Feb 8, 2023
No me han ayudado en nada
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Answer by CLUSE.com
Feb 13, 2023
Dear customer,
Please contact us via care@cluse.com so we can help you.
KR,
Team CLUSE
Verified review
Feb 6, 2023
My wacth dont arrived
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Answer by CLUSE.com
Feb 6, 2023
Dear customer,
Your parcel will be delivered today.
If you need any further assistance please contact us via mail.
KR
Team CLUSE
Verified review
Feb 17, 2023
So slow the delivery
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
How unfortunate. Please accept our apologies.
The carrier had some delays but i see that the parcel has been delivered by now.
KR,
Team CLUSE
Verified review
Feb 18, 2023
Report review
Verified review
Feb 17, 2023
Report review
Answer by CLUSE.com
Feb 23, 2023
Dear customer,
Thank you for your feedback.
Could you please email us and let us know what made you give us a 1 star review?
KR,
Team CLUSE
Verified review
Feb 16, 2023
Report review
Answer by CLUSE.com
Feb 23, 2023
Dear customer,
Thank you for your feedback.
Could you please email us and let us know what made you give us a 1 star review?
KR,
Team CLUSE