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Reviews for CLUSE.com
Top positive review
CLUSE.com customer
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Dec 17, 2022
Verified review
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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Top negative review
CLUSE.com customer
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Apr 23, 2023
Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
CLUSE.com customer
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13 days ago
Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
CLUSE.com customer
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Sep 13, 2023
Verified review
CLUSE.com customer
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Aug 19, 2023
Verified review
Item never received
Item was returned by the courier because it was missing a shipping label. No one replies to messages, I've had one response to confirm my address but otherwise I've heard nothing in over a week. I've had to raise a claim with PayPal to get a refund
CLUSE.com customer
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Aug 4, 2023
Verified review
Nog steeds niks ontvangen en geen reactie vanuit cluse
Ik heb deze bestelling nog steeds niet ontvangen en als ik in contact probeer te komen met cluse krijg ik steeds maar geen reactie! Erg frustrerend en erg klantonvriendelijkheid vind ik! Geen goede service vanuit Cluse!!
Answer by CLUSE.com
Sep 11, 2023
Beste klant,
Ik zie dat je klacht inmiddels al is opgelost.
Excuses voor het ongemak.
Met vriendelijke groet,
Team CLUSE
CLUSE.com customer
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Aug 10, 2023
Verified review
Naručila sat promjera 31,5 mm,dobila sam sat promjera 25 mm.
Poslala reklamaciju,a odgovor je da sam dobila šta sam naručila???
Jako sam nezadovoljna.
CLUSE.com customer
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Aug 29, 2023
Verified review
Won't order again
Please rethink your return policy or do not ship abroad if you cannot set up a simple process.
Answer by CLUSE.com
Sep 11, 2023
Dear customer,
As stated on our website we only have a free return service for selected countries.
Please accept our sincerest apologies.
KR,
Team CLUSE
CLUSE.com customer
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Aug 17, 2023
Verified review
Bad quality and it was made in china.
Answer by CLUSE.com
Sep 11, 2023
Dear customer,
I am really sorry to hear this.
We always deliver high quality products
You can always send it back within 30 days if you are not happy with it.
KR,
Team CLUSE
CLUSE.com customer
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Jul 16, 2023
Verified review
I’ve still not received it so I can’t rate the product. Delivery people can’t find my house I’ve asked them to take it the post office and they still have failed to do this so it’s damped the excitement of the product
CLUSE.com customer
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Jul 27, 2023
Verified review
Return label paid eur 19 NOT Working at the DHL service point.
Raised a HDT 2 days ago and still no reply.
Bleah
CLUSE.com customer
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Aug 1, 2023
Verified review
I order the watch more than 10 days again and it never got home, I do t know where is it
CLUSE.com customer
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Jul 5, 2023
Verified review
The watch stopped moving this morning，I purchased the watch on June 24, 2023.
CLUSE.com customer
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Jul 6, 2023
Verified review
I didnt received my package
CLUSE.com customer
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Jul 19, 2023
Verified review
CLUSE.com customer
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Jul 10, 2023
Verified review
CLUSE.com customer
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Jun 14, 2023
Verified review
ORDER NUMBER:
Good morning,
I have not yet received the refund of €49.95 for the order.
ORDER NUMBER: EN170351
05/24/2023
Nor do I see it reflected in the statement of the credit card account.
I ask you to check if there has been any error. but I have not yet received the refund of 49.95 euros.
Angel Zardoya
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
We have refunded you on the 24th of May.
If you need any further information,
please contact us via email.
KR,
Team CLUSE
CLUSE.com customer
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Jul 2, 2023
Verified review
Livraison pas dans les temps
Nous avons payer la livraison express, pour qu’au final la montre soit livrer en tant que livraison standard
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
CLUSE.com customer
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Jun 27, 2023
Verified review
Fading paint
Hello. It has been 3 days since I got it but its paint already fading. It looks really cheap for 100 euros.
CLUSE.com customer
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Jun 23, 2023
Verified review
Aún no ha llegado mi pedido después de 2 semanas esperando. Cuando me ponía que en 2-3 días estaría
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
CLUSE.com customer
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Jun 22, 2023
Verified review
Was supposed the be here yesterday, stayed at home all afternoon just in case. Still hasn't arrived
CLUSE.com customer
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Jun 19, 2023
Verified review
It hasn’t arrived yet after 13 days. When it clearly said it would take 3 to 4 days.
Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE