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CLUSE.com
Reviews:

673 reviews in the last 12 months2,528 total reviews  

4.63
Excellent

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Most relevant positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Most relevant negative review

Sep 21, 2023
 Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Reviews for CLUSE.com

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Jul 9, 2024
 Verified review
Sehr schlechte Lieferung. Hab ich uhr vor 10tage bestellt. Leider sind die noch nicht angekommen. 3mal ups angerufen 3mal Termin abgemacht. Trotzdem sind die nicht geliefert. Ich werde in Zukunft nicht mehr bestellen .
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Jul 10, 2024
 Verified review
LA EMPRESA TRANSPORTADORA ES HORRIBLE PAGO 5€ POR EL ENVÍO Y NO ME LO ENTREGAN A CASA COMO ACORDADO EL REPARTIDOR NO LLAMA Y SE VA Y LO DEJA EN UN PUNTO DE RECOGIDA ESO ES NEFASTO SERVICIO. NO VOLVERÉ A COMPRAR CLUSE
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Jul 9, 2024
 Verified review
Returned watch as it was not as I expecyed and postage was £12:40! Yes, £12:40! Am expecting Cluse to reimburse me for at least part of this amount.
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4 days ago
 Verified review
I ordered belt for my watch. Wanted to return it but it costs more to return the item then the price od watch belt itself
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Jul 9, 2024
 Verified review
Je n'ai toujours pas reçu ma commande
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2 days ago
 Verified review
I have not received my order!!!!!
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3 days ago
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8 days ago
 Verified review
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Jun 10, 2024
 Verified review

So - so

- my cluse is not ready to wear when I got it. - I have to go out and find a jewellery to adapt the bracelet first. - I ordered wrong I guess, I wanted a leather bracelet, not like it is now. - I love cluse, looking forward to wear the watch.. when it’s ready .. :(
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Answer by CLUSE.com
Jun 11, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jun 20, 2024
 Verified review
Return policy for Canada sucks!
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Jun 16, 2024
 Verified review
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Answer by CLUSE.com
Jun 18, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
May 18, 2024
 Verified review
Express delivery is fake. I made a order on a Wednesday afternoon and didn’t receive my package until Monday. After asking for a refund they told me it was bank holiday in Germany, so I didn’t get anything back.
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Apr 13, 2024
 Verified review
The quality was not as expected as they were few tiny tiny dots in the bag when I had arrived , expected a better quality, also the cancellation process is not so convenient as once ordered it never allows to cancel but only return is possible I have mistakenly ordered a different colour but couldn't cancel it and had to accept the delivery. Out of everything the quality is poor too
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Answer by CLUSE.com
Apr 30, 2024
Dear customer, We are really sorry to hear that you are not satisfied with the quality. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Apr 8, 2024
 Verified review
never received, more than 1 week and nothing came to me, the watch is in deutshland
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Answer by CLUSE.com
Apr 9, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Apr 16, 2024
 Verified review
I am still waiting for my purchase
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Answer by CLUSE.com
Apr 30, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Mar 31, 2024
 Verified review
I didn't revive my order
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Answer by CLUSE.com
Apr 9, 2024
Dear customer, I am really sorry to hear this. I see that you have been in contact with our customer care team. Please reach out to them again so we can help you with a solution. KR, Team CLUSE
Apr 18, 2024
 Verified review
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Answer by CLUSE.com
Apr 30, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Sep 21, 2023
 Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Feb 13, 2024
 Verified review

You should improve your customer experience by a lot.

The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well. You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company. You should improve your customer experience by a lot for me to order again or recommend.
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Aug 19, 2023
 Verified review

Item never received

Item was returned by the courier because it was missing a shipping label. No one replies to messages, I've had one response to confirm my address but otherwise I've heard nothing in over a week. I've had to raise a claim with PayPal to get a refund
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