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CLUSE.com
Reviews:

658 reviews in the last 12 months2,230 total reviews  

4.49
Good

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Certified since: Mar 27, 2019
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Top positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Top negative review

Apr 23, 2023
 Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com

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Feb 13, 2024
 Verified review

You should improve your customer experience by a lot.

The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well. You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company. You should improve your customer experience by a lot for me to order again or recommend.
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Feb 6, 2024
 Verified review
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Answer by CLUSE.com
Feb 12, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Dec 27, 2023
 Verified review
I did not receive anything after 13 days !
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Answer by CLUSE.com
Jan 9, 2024
Hello, We apologize to you on behalf of our partner carrier. I see in the meantime that you have contacted our customer service and that this has been resolved with our team. KR, Team CLUSE
Dec 13, 2023
 Verified review
I sent back my parcel on 21/11 and since then no news and still 0 refund. Pitiful customer service My first experience with you was very mediocre and I wouldn't recommend cluse
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Answer by CLUSE.com
Dec 20, 2023
Dear customer, Thank you for your message. I see that we are in contact with you to settle this case. KR, Team CLUSE
Dec 24, 2023
 Verified review
My delivery from 14th December has not arrived for Christmas. I am very annoyed.
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Answer by CLUSE.com
Jan 9, 2024
Hello, we are really sorry to hear that. You can send us an email to care@cluse.com so that we can help you. Have a good day, CLUSE
Dec 17, 2023
 Verified review
Really poor on line support
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Answer by CLUSE.com
Dec 20, 2023
Dear customer, Thank you for your message. I see that we are in contact with you to settle this case. KR, Team CLUSE
Dec 17, 2023
 Verified review
I never received my order
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Answer by CLUSE.com
Dec 20, 2023
Dear customer, Thank you for your message. I see that we are in contact with you to settle this case. KR, Team CLUSE
Dec 23, 2023
 Verified review
It Never came.
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Answer by CLUSE.com
Jan 9, 2024
Hello, we are really sorry to hear that. You can send us an email to care@cluse.com so that we can help you. Have a good day, CLUSE
Sep 21, 2023
 Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Jun 14, 2023
 Verified review

ORDER NUMBER:

Good morning, I have not yet received the refund of €49.95 for the order. ORDER NUMBER: EN170351 05/24/2023 Nor do I see it reflected in the statement of the credit card account. I ask you to check if there has been any error. but I have not yet received the refund of 49.95 euros. Angel Zardoya
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Answer by CLUSE.com
Jul 5, 2023
Dear customer, We have refunded you on the 24th of May. If you need any further information, please contact us via email. KR, Team CLUSE
Aug 19, 2023
 Verified review

Item never received

Item was returned by the courier because it was missing a shipping label. No one replies to messages, I've had one response to confirm my address but otherwise I've heard nothing in over a week. I've had to raise a claim with PayPal to get a refund
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Apr 3, 2023
 Verified review
Mala gestión de envío, hace más de una semana que hice el pedido y aún no lo he recibido. No entiendo cómo me pueden pedir opinión sobre mi artículo cuándo todavía no lo he recibido... Pongo una estrella porque no hay opción de poner ninguna.
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Answer by CLUSE.com
Apr 5, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
Mar 30, 2023
 Verified review

Unacceptable after sale service

Their commitment is 5-7 days delivery time but almost 2 weeks after the shipment the package is still traveling somewhere around Europe and no answer is given to my requests by the 'customer care' of cluse. Unacceptable!
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Answer by CLUSE.com
Apr 5, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
Aug 4, 2023
 Verified review

Nog steeds niks ontvangen en geen reactie vanuit cluse

Ik heb deze bestelling nog steeds niet ontvangen en als ik in contact probeer te komen met cluse krijg ik steeds maar geen reactie! Erg frustrerend en erg klantonvriendelijkheid vind ik! Geen goede service vanuit Cluse!!
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Answer by CLUSE.com
Sep 11, 2023
Beste klant, Ik zie dat je klacht inmiddels al is opgelost. Excuses voor het ongemak. Met vriendelijke groet, Team CLUSE
Jul 16, 2023
 Verified review
I’ve still not received it so I can’t rate the product. Delivery people can’t find my house I’ve asked them to take it the post office and they still have failed to do this so it’s damped the excitement of the product
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Mar 17, 2023
 Verified review
The order has never arrived and I have neither the watch not the money and if the order did not arrive I would need a refund and I don't know how to contact you. It is unbelievable that no one has replied for days.
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Answer by CLUSE.com
Mar 17, 2023
Hello, We are sorry the carrier had some delays with your order. Our Customer Care Team was able to find a solution for it by now. Please accept our apologies for the inconvenience caused. KR, Team CLUSE
May 19, 2023
 Verified review
I haven't received my watch and I bought it 15 days ago. I don't want the watch anymore, I want my money back. It was meant to be a birthday present and It didn't arrive on time, well IT STILL HASN'T ARRIVED.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered already. Please contact us via mail if you need any further assistance. KR, Team CLUSE
Apr 15, 2023
 Verified review
Hice el pedido el día 5 de abril, hoy es15 de abril y no lo he recibido. Al hacer la compra decía de 3 a 5 días hábiles y no se ha cumplido. Muy descontenta porque es un regalo y no lo he recibido.
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Answer by CLUSE.com
Apr 20, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
May 15, 2023
 Verified review
Andere type leer gebruikt in de foto op de website en in het opgestuurde product. Klantenservice leest mails slecht en antwoord heel algemeen, probleem niet opgelost.
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Answer by CLUSE.com
Jul 5, 2023
Beste klant, wat vervelend en jammer. Mocht de situatie nog niet opgelost zijn, hoor ik het graag via de mail. Met vriendelijke groet, Team CLUSE
May 22, 2023
 Verified review
Aún no ha llegado el reloj, está tardando muchos días en llegar y es para un regalo. Tendré que dárselo tarde por que no habéis cumplido fechas de entrega.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered already. Please contact us via mail if you need any further assistance. KR, Team CLUSE