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TrustmarkValid
certified since: Mar 27, 2019
updated on: May 30, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Apr 23, 2023
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Verified review
Feb 8, 2023
I ordered a watch two weeks ago and when i ordered, in the information said that in three or seven days my order would arrive and it hasn’t arrived yet.
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Answer by CLUSE.com
Feb 13, 2023
Dear customer,
Sorry for the delay.
I see that the parcel has been delivered by now.
KR,
Team CLUSE
Verified review
Feb 10, 2023
Primero de todo que todavia no ha llegado mi paquete cuando me dijeron que como mucho tardaba una semana y todavia sigo esperando, exijo una reclamación
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Answer by CLUSE.com
Feb 13, 2023
Dear customer,
I am really sorry to hear this.
Please contact us at care@cluse.com so we can provide a solution.
KR,
Team CLUSE
Verified review
Feb 16, 2023
I still haven't received my watch since 7th february i placed to order
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
I am really sorry to hear this.
I see that your parcel has been delivered by now.
Please accept our sincerest apologies.
KR,
Team CLUSE
Verified review
Feb 18, 2023
No me ha llegado el pedido después de 10 dias
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
How unfortunate. Please accept our apologies.
The carrier had some delays but i see that the parcel has been delivered by now.
KR,
Team CLUSE
Verified review
Feb 13, 2023
I still have not recieved my order
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Answer by CLUSE.com
Feb 13, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Verified review
Todavía no he recibido el pedido
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Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Verified review
Feb 8, 2023
No me han ayudado en nada
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Answer by CLUSE.com
Feb 13, 2023
Dear customer,
Please contact us via care@cluse.com so we can help you.
KR,
Team CLUSE
Verified review
Feb 6, 2023
My wacth dont arrived
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Answer by CLUSE.com
Feb 6, 2023
Dear customer,
Your parcel will be delivered today.
If you need any further assistance please contact us via mail.
KR
Team CLUSE
Verified review
Feb 17, 2023
So slow the delivery
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
How unfortunate. Please accept our apologies.
The carrier had some delays but i see that the parcel has been delivered by now.
KR,
Team CLUSE
Verified review
Feb 18, 2023
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Verified review
Feb 17, 2023
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
Thank you for your feedback.
Could you please email us and let us know what made you give us a 1 star review?
KR,
Team CLUSE
Verified review
Feb 16, 2023
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Answer by CLUSE.com
Feb 23, 2023
Dear customer,
Thank you for your feedback.
Could you please email us and let us know what made you give us a 1 star review?
KR,
Team CLUSE
Verified review
Feb 16, 2023
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Answer by CLUSE.com
Feb 16, 2023
Hi, I am really sorry to hear that you are not satisfied.
Can you please email us at care@cluse.com so we can listen to your feedback?
Thanks!
KR,
Team CLUSE
Verified review
Feb 16, 2023
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Answer by CLUSE.com
Feb 16, 2023
Hi, I am really sorry to hear that you are not satisfied.
Can you please email us at care@cluse.com so we can listen to your feedback?
Thanks!
KR,
Team CLUSE
Verified review
Feb 13, 2023
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Answer by CLUSE.com
Feb 16, 2023
Hi, I am really sorry to hear that you are not satisfied.
Can you please email us at care@cluse.com so we can listen to your feedback?
Thanks!
KR,
Team CLUSE
Verified review
Feb 13, 2023
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Answer by CLUSE.com
Feb 13, 2023
Hi, I am really sorry to hear that you are not satisfied.
Can you please email us at care@cluse.com so we can listen to your feedback?
Thanks!
KR,
Team CLUSE
Verified review
Feb 11, 2023
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Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear that you are not happy with our services.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Verified review
Feb 5, 2023
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Verified review
Jan 21, 2023
Op 10 januari een bestelling geplaatst. 11 dagen later nog steeds niet ontvangen. Contact gehad met cluse. Betaling is zogezegd niet doorgekomen. Maar bij mij is het bedrag er wel afgehaald. Ik heb een betalingsbewijs gestuurd. Maar geen antwoord op gehad. Daarop nog een e-mail gestuurd. Nog steeds niets te horen. Wauw. Heel professioneel
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Answer by CLUSE.com
Jan 25, 2023
Beste,
Ik zie dat jouw probleem is opgelost door onze klantenservice.
Excuses voor het ongemak.
KR
Team CLUSE
Verified review
Jul 27, 2022
The delivery for Morocco is free, so we ordered a watch (as a gift) the 13th of July. Via the tracking code we see that the watch arrived in Morocco on the 15th of July. Since then, it seems that the watch is blocked at customs. We can't contact anybody to resolve the problem. If the shipment is free, why is the watch blocked at customs?
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