CLUSE.comReviews:
1,023 reviews in the last 12 months2,065 total reviews
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Top positive review
Dec 17, 2022
Verified review
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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Top negative review
Apr 23, 2023
Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
May 15, 2023
Verified review
Andere type leer gebruikt in de foto op de website en in het opgestuurde product. Klantenservice leest mails slecht en antwoord heel algemeen, probleem niet opgelost.
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Answer by CLUSE.com
Jul 5, 2023
Beste klant, wat vervelend en jammer. Mocht de situatie nog niet opgelost zijn, hoor ik het graag via de mail.
Met vriendelijke groet,
Team CLUSE
Jan 12, 2023
Verified review
Pagué envío extra para que me llegara en dos días, sin previo aviso lo dejaron en un punto sin ponermelo en mi conocimiento, no pude recogerlo hasta seis días después
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Jan 27, 2023
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Aún no he recibido mi pedido. Espero no perder el dinero. Hice el pedido con tiempo para nuestro aniversario y ya ha pasado la fecha y aún no lo he recibido.
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May 22, 2023
Verified review
Aún no ha llegado el reloj, está tardando muchos días en llegar y es para un regalo. Tendré que dárselo tarde por que no habéis cumplido fechas de entrega.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
Feb 8, 2023
Verified review
My order doesn’t arrive.
I ordered a watch two weeks ago and when i ordered, in the information said that in three or seven days my order would arrive and it hasn’t arrived yet.
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Answer by CLUSE.com
Feb 13, 2023
Dear customer,
Sorry for the delay.
I see that the parcel has been delivered by now.
KR,
Team CLUSE
Feb 10, 2023
Verified review
Primero de todo que todavia no ha llegado mi paquete cuando me dijeron que como mucho tardaba una semana y todavia sigo esperando, exijo una reclamación
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Answer by CLUSE.com
Feb 13, 2023
Dear customer,
I am really sorry to hear this.
Please contact us at care@cluse.com so we can provide a solution.
KR,
Team CLUSE
Jul 2, 2023
Verified review
Livraison pas dans les temps
Nous avons payer la livraison express, pour qu’au final la montre soit livrer en tant que livraison standard
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
Jan 7, 2023
Verified review
Ups delivery didnt even bother to call me upon delivery so they went to deliver to a collect point. That’s not acceptable
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Mar 11, 2023
Verified review
I am just waiting for my order from almost to week and I don’t receive
I need my refund inmediately I can not wait more
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Answer by CLUSE.com
Mar 16, 2023
Dear customer,
According to the tracking your parcel has been delivered by now.
Please let us know if you need any further assistance.
KR,
Team CLUSE
Dec 22, 2022
Verified review
I haven’t recived yet. I had bought it for having the Christmas present on time and I’m waiting it from the last week.
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Dec 27, 2022
Verified review
Address was incorrect. Number of the house was 17 in the original order but the delivery company had 1 indicated.
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Jul 27, 2023
Verified review
Return label paid eur 19 NOT Working at the DHL service point.
Raised a HDT 2 days ago and still no reply.
Bleah
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Jun 27, 2023
Verified review
Fading paint
Hello. It has been 3 days since I got it but its paint already fading. It looks really cheap for 100 euros.
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Mar 26, 2023
Verified review
Avisar de que se va a retrasar un pedido. No se puede poner que va a tardar 5 días y llevo 10 esperando
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Answer by CLUSE.com
Mar 27, 2023
Dear customer,
I am really sorry to hear this.
Please send us an email so we can provide you with a solution.
Our email address is care@cluse.com
KR,
Team CLUSE
Jun 23, 2023
Verified review
Aún no ha llegado mi pedido después de 2 semanas esperando. Cuando me ponía que en 2-3 días estaría
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered by now.
Sorry for the delay.
KR,
Team CLUSE
Jun 22, 2023
Verified review
Was supposed the be here yesterday, stayed at home all afternoon just in case. Still hasn't arrived
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Dec 23, 2022
Verified review
The order did not arrive in 12 days, I did not receive any information about the product I paid for.
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May 21, 2023
Verified review
Pague el servicio exprés y no me llego en la fecha prevista, me fastidio un regalo de cumpleaños.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer,
I see that your order has been delivered already.
Please contact us via mail if you need any further assistance.
KR,
Team CLUSE
Jan 9, 2023
Verified review
No tengo ni idea de mi pedido.
Pedí un reloj a Cluse que l 30/12/22, a día de hoy no me ha llegado todavía ni sé nada de el.
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Jan 8, 2023
Verified review
No volvería a comprar en esta página ni marca, me habéis estafado con un pedido que no llego.
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