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TrustmarkValid
certified since: Mar 27, 2019
updated on: Jun 2, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Apr 23, 2023
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Verified review
Sep 20, 2022
Please provide detailed information on the customs requirements for returning an item for refund . I have found the process completely unsatisfactory and my enquiry has resulted in me being directed to a courier company . I simply wanted an exchange to a smaller size. Not difficult but apparently impossible.
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Answer by CLUSE.com
Oct 7, 2022
Dear customer,
All information regarding returns are described in our general terms and conditions. If you need any further assistance, you can always email us via care@cluse.com
KR,
Team CLUSE
Verified review
Jan 16, 2023
I bought the same watch twice and they never arrived...
The money was returned and I bought a new one with express shipment and it finally arrived.
The shipping company has to be improved or changed.
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Verified review
Dec 27, 2022
I payed for delivery before Christmas and ordered before the 20th which it stated on the website that would give me guaranteed delivery before Christmas but my order never arrived.
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Verified review
Aug 16, 2022
Producto claramente distribuido con el método de dropshiping. no se molestaron ni en incluir caja o envoltorio. no creo que vuelva a comprar ni a recomendar su compra.
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Answer by CLUSE.com
Aug 19, 2022
Dear customer,
Thank you for your message.
Please note that we are not a dropshipper and that all CLUSE watches are official CLUSE products.
KR,
Team CLUSE
Verified review
Jan 12, 2023
Pagué envío extra para que me llegara en dos días, sin previo aviso lo dejaron en un punto sin ponermelo en mi conocimiento, no pude recogerlo hasta seis días después
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Verified review
Jan 27, 2023
Aún no he recibido mi pedido. Espero no perder el dinero. Hice el pedido con tiempo para nuestro aniversario y ya ha pasado la fecha y aún no lo he recibido.
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Verified review
Jan 7, 2023
Ups delivery didnt even bother to call me upon delivery so they went to deliver to a collect point. That’s not acceptable
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Verified review
Dec 22, 2022
I haven’t recived yet. I had bought it for having the Christmas present on time and I’m waiting it from the last week.
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Verified review
Dec 27, 2022
Address was incorrect. Number of the house was 17 in the original order but the delivery company had 1 indicated.
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Verified review
Oct 11, 2022
But their website only tells you their watches are made in Europe.
Poor customer service, not helpful at all.
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Answer by CLUSE.com
Nov 2, 2022
Dear customer,
Sorry to hear that you are not happy with your CLUSE.
Our HQ is in Amsterdam and our warehouse is in Germany.
We see that we are in contact via email with you to have your problem sorted out.
KR,
Team CLUSE
Verified review
Oct 22, 2022
Un desastre y engaño con el plazo de envío, en la página ponía de 3a5dias y ya voy otra 15 días y no llega
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Answer by CLUSE.com
Nov 2, 2022
Dear customer,
Thank you for your message.
According to out system your order has been delivered shortly after you have sent us this review.
Hope you like your order.
KR,
Team CLUSE
Verified review
Dec 23, 2022
The order did not arrive in 12 days, I did not receive any information about the product I paid for.
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Verified review
Aug 12, 2022
The quality of the item is so poor. The gold/silver mix strap looks so cheap! Returns are a pain!
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Answer by CLUSE.com
Aug 19, 2022
Dear customer,
Thank you for your review.
Really sorry to hear that you are not happy with your CLUSE article.
All items can be returned via our return portal on our website.
KR,
Team CLUSE
Verified review
Jan 9, 2023
Pedí un reloj a Cluse que l 30/12/22, a día de hoy no me ha llegado todavía ni sé nada de el.
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Verified review
Jan 8, 2023
No volvería a comprar en esta página ni marca, me habéis estafado con un pedido que no llego.
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Verified review
Jul 25, 2022
Le colis n’a jamais été livré par le transporteur, donc je ne peux pas noter le produit.
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Verified review
Nov 24, 2022
Order to big. I want to return it. The return itself costs like the item price.
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Verified review
Nov 25, 2022
I’ve been waiting for 15 days for a refund and still have had no news
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Verified review
Jan 28, 2023
Hace más de 10 días que hice el pedido y aún no me ha llegado. FATAL
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Verified review
Dec 17, 2022
Ponia que me lo traian en 3 dias y han pasado 10 y no lo tengo.
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