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CLUSE.com
Reviews:

707 reviews in the last 12 months2,707 total reviews  

4.66
Excellent

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Most relevant positive review

Oct 24, 2023
 Verified review
J'ai acheté une sac à dos nuite pour les cours . Il est juste parfait , le design est incroyable épuré et simple . La place à l'intérieur est juste parfaite , le pochette de rangement est parfaite pour une iPad Pro. Et je suis plus qu’heureuse d’avoir effectué cette achat . De plus il résiste à l’eau donc mes affaires sont en sécurité

Most relevant negative review

Feb 13, 2024
 Verified review
The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well. You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company. You should improve your customer experience by a lot for me to order again or recommend.
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Reviews for CLUSE.com

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9 days ago
 Verified review

Delivered /left withouth any notification from the seler re: delivery time ot customs.....poor comunication and damaged goods made in china …

Delivered iwithouth any notification and got rained over....Paid adtional prise for fast delivery
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Answer by CLUSE.com
5 days ago
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
5 days ago
 Verified review
I have not received my refund yet!
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Answer by CLUSE.com
4 days ago
Good morning, We are sorry to learn that you were not completely satisfied with your experience. We invite you to contact us by email at care@cluse.com. This way, we can provide you with a solution. Kind regards, Your CLUSE team
6 days ago
 Verified review
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Answer by CLUSE.com
5 days ago
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Sep 18, 2024
 Verified review
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Answer by CLUSE.com
Sep 19, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Aug 28, 2024
 Verified review
Unfortunately the bracelet arrived already spotted with a dark part, not all rose gold.
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Answer by CLUSE.com
Aug 29, 2024
Dear customer, We are sorry to hear that your bracelet arrived with a defect. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Aug 9, 2024
 Verified review
O relógio é muito mais bonito na imagem do site do que ao vivo
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Answer by CLUSE.com
Aug 15, 2024
Dear customer, We are really sorry to hear that you are not satisfied with the watch. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Sep 2, 2024
 Verified review
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Answer by CLUSE.com
Sep 4, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jul 9, 2024
 Verified review
Sehr schlechte Lieferung. Hab ich uhr vor 10tage bestellt. Leider sind die noch nicht angekommen. 3mal ups angerufen 3mal Termin abgemacht. Trotzdem sind die nicht geliefert. Ich werde in Zukunft nicht mehr bestellen .
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Answer by CLUSE.com
Jul 23, 2024
Guten Tag, Wir entschuldigen uns im Namen unseres Versandpartners bei Ihnen. Bitte kontaktieren Sie uns über care@cluse.com, damit wir Ihnen weiterhelfen können. Mit freundlichen Grüßen, Team CLUSE
Jul 10, 2024
 Verified review
LA EMPRESA TRANSPORTADORA ES HORRIBLE PAGO 5€ POR EL ENVÍO Y NO ME LO ENTREGAN A CASA COMO ACORDADO EL REPARTIDOR NO LLAMA Y SE VA Y LO DEJA EN UN PUNTO DE RECOGIDA ESO ES NEFASTO SERVICIO. NO VOLVERÉ A COMPRAR CLUSE
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Answer by CLUSE.com
Jul 23, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jul 9, 2024
 Verified review
Returned watch as it was not as I expecyed and postage was £12:40! Yes, £12:40! Am expecting Cluse to reimburse me for at least part of this amount.
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Jul 20, 2024
 Verified review
I ordered belt for my watch. Wanted to return it but it costs more to return the item then the price od watch belt itself
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Jul 30, 2024
 Verified review

Not received order

I still have not received my order since 20 July while you say the standard delivery is 2-3 days.
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Answer by CLUSE.com
Aug 15, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jul 29, 2024
 Verified review
Order still not delivered. Can you chase up??
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Answer by CLUSE.com
Aug 15, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jul 9, 2024
 Verified review
Je n'ai toujours pas reçu ma commande
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Answer by CLUSE.com
Jul 23, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jul 23, 2024
 Verified review
Je n’ai pas reçu ma commande !!!!
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Answer by CLUSE.com
Aug 15, 2024
Dear customer, Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jul 21, 2024
 Verified review
I have not received my order!!!!!
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Answer by CLUSE.com
Jul 23, 2024
Hello, We apologize to you on behalf of our partner carrier. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jul 27, 2024
 Verified review
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Answer by CLUSE.com
Aug 15, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jul 23, 2024
 Verified review
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Answer by CLUSE.com
Aug 15, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jul 21, 2024
 Verified review
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Answer by CLUSE.com
Jul 23, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jul 18, 2024
 Verified review
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Answer by CLUSE.com
Jul 23, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE