CLUSE.com

Reviews:

The quality was not as expected as they were few tiny tiny dots in the bag when I had arrived , expected a better quality, also the cancellation process is not so convenient as once ordered it never allows to cancel but only return is possible I have mistakenly ordered a different colour but couldn't cancel it and had to accept the delivery. Out of everything the quality is poor too

never received, more than 1 week and nothing came to me, the watch is in deutshland

Quality of the watch is ridiculously bad for 100 euros.

I am still waiting for my purchase

I didn't revive my order

Paid for express delivery and it came later than standard, plus the customer service did not try make up for anything

according to the DHL tracking, my watch is since 23 February in Bulgaria but I live in Belgium...

Modèle plus petit que sur la photo dommage

The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well. You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company. You should improve your customer experience by a lot for me to order again or recommend.

I ordered bracelets 2 weeks ago and when I go to tracking package is in the same status. Shame

Mauvais rapport qualité-prix. Montre de qualité moyenne pour un prix bien trop haut!

My delivery from 14th December has not arrived for Christmas. I am very annoyed.

I did not receive anything after 13 days !

It Never came.

Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition

There seems to be an issue with payment. I tried numerous times to make a purchase, I tried numerous cards, both my own and my partners and also used Paypal, every single time there was an error message. I contacted someone and they said it was strange but no help. Somehow my Revolut card worked and I got an order in. I had a second occasion I tried to place an order for and this time absolutely no card or payment method would work so I could not make my purchase. The entire process was extremely frustrating and unreliable and for a card to work it seemed to be completely random, out of about 10 attempts on 2 separate purchases only 1 attempt worked. I would not order from this website again. I have zero issues on any other website or with PayPal so it is entirely an error on the website.

Good morning, I have not yet received the refund of €49.95 for the order. ORDER NUMBER: EN170351 05/24/2023 Nor do I see it reflected in the statement of the credit card account. I ask you to check if there has been any error. but I have not yet received the refund of 49.95 euros. Angel Zardoya

Item was returned by the courier because it was missing a shipping label. No one replies to messages, I've had one response to confirm my address but otherwise I've heard nothing in over a week. I've had to raise a claim with PayPal to get a refund