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CLUSE.comReviews

: 1,359Excellent

4.57

Trustmark
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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Mar 27, 2019
updated on: Jan 26, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Mar 27, 2019
updated on: Jan 26, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for CLUSE.com

747 verified reviews in the last 12 months

1,359 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Feb 11, 2022
It was very easy to make an order. Everything was like it was written in e mali. But when my order was coming to me for 5-6days nothing has happened in status until I wrote to Cluse and my official post office to see what is going on. Next morning got my order with written specific time on, that had to be done. And I am so happy with the watch. I was more secure because I took this tipe of insurance.
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the most relevant critical review


Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
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Reviews for CLUSE.com

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(14)
(47)
 Verified review
9 days ago
It has been 10 days since my order, I still have not received the product. The original order said that it takes 3-5 working days. Today is day 7 and the shippment is only began to travel to destination country. For international shipments, please have more accurate estimations when the customer is placing an order and do not promise something which cannot be delivered in alloted time.
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Answer by CLUSE.com
2 days ago
Dear customer, Your parcel has been delivered on the day you have sent the review. Hope that you are happy with the watch. KR Team CLUSE
 Verified review
6 days ago
Op 10 januari een bestelling geplaatst. 11 dagen later nog steeds niet ontvangen. Contact gehad met cluse. Betaling is zogezegd niet doorgekomen. Maar bij mij is het bedrag er wel afgehaald. Ik heb een betalingsbewijs gestuurd. Maar geen antwoord op gehad. Daarop nog een e-mail gestuurd. Nog steeds niets te horen. Wauw. Heel professioneel
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Answer by CLUSE.com
2 days ago
Beste, Ik zie dat jouw probleem is opgelost door onze klantenservice. Excuses voor het ongemak. KR Team CLUSE
 Verified review
11 days ago
I bought the same watch twice and they never arrived... The money was returned and I bought a new one with express shipment and it finally arrived. The shipping company has to be improved or changed.
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 Verified review
Jan 12, 2023
Pagué envío extra para que me llegara en dos días, sin previo aviso lo dejaron en un punto sin ponermelo en mi conocimiento, no pude recogerlo hasta seis días después
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 Verified review
11 days ago
I wasn't informed that I will be paying import tax on the watch I bought. It was a surprise to me. At least I should have been informed before I made the purchase.
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Answer by CLUSE.com
2 days ago
Dear customer, Our terms and conditions clearly state that import duties might be charged upon delivery for NON EU deliveries. KR Team CLUSE
 Verified review
Jan 10, 2023
My experience is so bad. I dont have my pack and I buyed the 27th of December and now is 10th of January. The delivery is very slow and I am very enoyed
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 Verified review
Jan 7, 2023
Ups delivery didnt even bother to call me upon delivery so they went to deliver to a collect point. That’s not acceptable
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 Verified review
Jan 9, 2023
Pedí un reloj a Cluse que l 30/12/22, a día de hoy no me ha llegado todavía ni sé nada de el.
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 Verified review
Jan 8, 2023
No volvería a comprar en esta página ni marca, me habéis estafado con un pedido que no llego.
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 Verified review
6 days ago
Never received my order, never been pay back.
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Answer by CLUSE.com
2 days ago
Dear customer, Your case has been solved by our customer service team. Sorry for the inconvenience. KR Team CLUSE
 Verified review
Jan 12, 2023
No me ha llegado el pedido
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 Verified review
Dec 30, 2022
Order not yet received.
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 Verified review
Jan 8, 2023
Give packages on time
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 Verified review
Jan 3, 2023
Delivery time not met
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 Verified review
3 days ago
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 Verified review
5 days ago
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Answer by CLUSE.com
2 days ago
Dear customer, I am really sorry to hear you experience was not pleasant. Please contact us via mail if you need any further assistance. Our email is care@cluse.com KR, Team CLUSE
 Verified review
5 days ago
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Answer by CLUSE.com
2 days ago
Dear customer, I am really sorry to hear you experience was not pleasant. Please contact us via mail if you need any further assistance. Our email is care@cluse.com KR, Team CLUSE
 Verified review
10 days ago
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 Verified review
11 days ago
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 Verified review
Jan 13, 2023
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