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CLUSE.com
Reviews:

1,022 reviews in the last 12 months2,065 total reviews  

4.40
Good

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Certified since: Mar 27, 2019
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CLUSE.com fulfils all Trusted Shops quality criteria, including
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Top positive review

Dec 17, 2022
 Verified review
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-( Anyways the watch is working perfectly now.

Top negative review

Apr 23, 2023
 Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com

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Nov 22, 2023
 Verified review
Still have not received item. 10days after purchase. With delivery stated as 3-5days
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Answer by CLUSE.com
2 days ago
Dear customer, I see that your order has been delivered already. Please accept our sincerest apologies for the delay. KR, Team CLUSE
Sep 21, 2023
 Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Sep 15, 2023
 Verified review
Pagué 5€ de gastos de envío express para que el pedido me llegara un miércoles como mucho, y no llegó hasta el lunes siguiente.
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Answer by CLUSE.com
Oct 31, 2023
Dear customer, I am really sorry to hear this. Please contact us via mail so we can help you with this case. KR, Team CLUSE
Oct 4, 2023
 Verified review
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Answer by CLUSE.com
Oct 31, 2023
Dear customer, Please contact us via mail so we can discuss why we you gave us a 1 star review. KR, Team CLUSE
Sep 13, 2023
 Verified review
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Answer by CLUSE.com
Oct 31, 2023
Dear customer, Please send us an email and tell us why you are not happy with our services. We would like to help you further. KR, Team CLUSE
Aug 19, 2023
 Verified review

Item never received

Item was returned by the courier because it was missing a shipping label. No one replies to messages, I've had one response to confirm my address but otherwise I've heard nothing in over a week. I've had to raise a claim with PayPal to get a refund
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Aug 29, 2023
 Verified review

Won't order again

Please rethink your return policy or do not ship abroad if you cannot set up a simple process.
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Answer by CLUSE.com
Sep 11, 2023
Dear customer, As stated on our website we only have a free return service for selected countries. Please accept our sincerest apologies. KR, Team CLUSE
Aug 17, 2023
 Verified review
Bad quality and it was made in china.
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Answer by CLUSE.com
Sep 11, 2023
Dear customer, I am really sorry to hear this. We always deliver high quality products You can always send it back within 30 days if you are not happy with it. KR, Team CLUSE
Jul 6, 2023
 Verified review
There seems to be an issue with payment. I tried numerous times to make a purchase, I tried numerous cards, both my own and my partners and also used Paypal, every single time there was an error message. I contacted someone and they said it was strange but no help. Somehow my Revolut card worked and I got an order in. I had a second occasion I tried to place an order for and this time absolutely no card or payment method would work so I could not make my purchase. The entire process was extremely frustrating and unreliable and for a card to work it seemed to be completely random, out of about 10 attempts on 2 separate purchases only 1 attempt worked. I would not order from this website again. I have zero issues on any other website or with PayPal so it is entirely an error on the website.
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Jan 18, 2023
 Verified review

It has been 10 days since my order and I still have not received the product

It has been 10 days since my order, I still have not received the product. The original order said that it takes 3-5 working days. Today is day 7 and the shippment is only began to travel to destination country. For international shipments, please have more accurate estimations when the customer is placing an order and do not promise something which cannot be delivered in alloted time.
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Answer by CLUSE.com
Jan 25, 2023
Dear customer, Your parcel has been delivered on the day you have sent the review. Hope that you are happy with the watch. KR Team CLUSE
Jan 21, 2023
 Verified review
Op 10 januari een bestelling geplaatst. 11 dagen later nog steeds niet ontvangen. Contact gehad met cluse. Betaling is zogezegd niet doorgekomen. Maar bij mij is het bedrag er wel afgehaald. Ik heb een betalingsbewijs gestuurd. Maar geen antwoord op gehad. Daarop nog een e-mail gestuurd. Nog steeds niets te horen. Wauw. Heel professioneel
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Answer by CLUSE.com
Jan 25, 2023
Beste, Ik zie dat jouw probleem is opgelost door onze klantenservice. Excuses voor het ongemak. KR Team CLUSE
Jun 14, 2023
 Verified review

ORDER NUMBER:

Good morning, I have not yet received the refund of €49.95 for the order. ORDER NUMBER: EN170351 05/24/2023 Nor do I see it reflected in the statement of the credit card account. I ask you to check if there has been any error. but I have not yet received the refund of 49.95 euros. Angel Zardoya
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Answer by CLUSE.com
Jul 5, 2023
Dear customer, We have refunded you on the 24th of May. If you need any further information, please contact us via email. KR, Team CLUSE
Feb 17, 2023
 Verified review
My order has not arrived yet, it was a present and it will be delivered late because of your poor service. Even you didn't tell me, I had to ask you in order to know what was happening. This is the first and the last time that I buy something on your site
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Answer by CLUSE.com
Feb 23, 2023
Dear customer, How unfortunate. Please accept our apologies. The carrier had some delays but i see that the parcel has been delivered by now. KR, Team CLUSE
Apr 3, 2023
 Verified review
Mala gestión de envío, hace más de una semana que hice el pedido y aún no lo he recibido. No entiendo cómo me pueden pedir opinión sobre mi artículo cuándo todavía no lo he recibido... Pongo una estrella porque no hay opción de poner ninguna.
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Answer by CLUSE.com
Apr 5, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
Mar 30, 2023
 Verified review

Unacceptable after sale service

Their commitment is 5-7 days delivery time but almost 2 weeks after the shipment the package is still traveling somewhere around Europe and no answer is given to my requests by the 'customer care' of cluse. Unacceptable!
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Answer by CLUSE.com
Apr 5, 2023
Dear customer, I am really sorry to hear this. Please contact us via care@cluse.com so we can solve this for you. KR, Team CLUSE
Feb 17, 2023
 Verified review
My order never arrived... I had to mail to find out what the problem was... Your package wasn't delivered. Would you like us to send it again of do you want a refund?? I would like to receive what a ordered and paid for!!
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Answer by CLUSE.com
Feb 23, 2023
Dear customer, I am really sorry to hear this. I see that we have solved your case via mail already. Please accept our apologies. KR, Team CLUSE
Aug 4, 2023
 Verified review

Nog steeds niks ontvangen en geen reactie vanuit cluse

Ik heb deze bestelling nog steeds niet ontvangen en als ik in contact probeer te komen met cluse krijg ik steeds maar geen reactie! Erg frustrerend en erg klantonvriendelijkheid vind ik! Geen goede service vanuit Cluse!!
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Answer by CLUSE.com
Sep 11, 2023
Beste klant, Ik zie dat je klacht inmiddels al is opgelost. Excuses voor het ongemak. Met vriendelijke groet, Team CLUSE
Jul 16, 2023
 Verified review
I’ve still not received it so I can’t rate the product. Delivery people can’t find my house I’ve asked them to take it the post office and they still have failed to do this so it’s damped the excitement of the product
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Mar 17, 2023
 Verified review
The order has never arrived and I have neither the watch not the money and if the order did not arrive I would need a refund and I don't know how to contact you. It is unbelievable that no one has replied for days.
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Answer by CLUSE.com
Mar 17, 2023
Hello, We are sorry the carrier had some delays with your order. Our Customer Care Team was able to find a solution for it by now. Please accept our apologies for the inconvenience caused. KR, Team CLUSE
May 19, 2023
 Verified review
I haven't received my watch and I bought it 15 days ago. I don't want the watch anymore, I want my money back. It was meant to be a birthday present and It didn't arrive on time, well IT STILL HASN'T ARRIVED.
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Answer by CLUSE.com
Jul 5, 2023
Dear customer, I see that your order has been delivered already. Please contact us via mail if you need any further assistance. KR, Team CLUSE