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TrustmarkValid
certified since: Mar 27, 2019
updated on: Mar 28, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
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Reviews for CLUSE.com
Verified review
Feb 16, 2023
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Answer by CLUSE.com
Feb 16, 2023
Hi, I am really sorry to hear that you are not satisfied.
Can you please email us at care@cluse.com so we can listen to your feedback?
Thanks!
KR,
Team CLUSE
Verified review
Feb 16, 2023
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Answer by CLUSE.com
Feb 16, 2023
Hi, I am really sorry to hear that you are not satisfied.
Can you please email us at care@cluse.com so we can listen to your feedback?
Thanks!
KR,
Team CLUSE
Verified review
Feb 13, 2023
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Answer by CLUSE.com
Feb 16, 2023
Hi, I am really sorry to hear that you are not satisfied.
Can you please email us at care@cluse.com so we can listen to your feedback?
Thanks!
KR,
Team CLUSE
Verified review
Feb 13, 2023
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Answer by CLUSE.com
Feb 13, 2023
Hi, I am really sorry to hear that you are not satisfied.
Can you please email us at care@cluse.com so we can listen to your feedback?
Thanks!
KR,
Team CLUSE
Verified review
Feb 11, 2023
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Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear that you are not happy with our services.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Verified review
Feb 5, 2023
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Verified review
Feb 2, 2023
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Verified review
Jan 30, 2023
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Verified review
Jan 18, 2023
It has been 10 days since my order, I still have not received the product. The original order said that it takes 3-5 working days. Today is day 7 and the shippment is only began to travel to destination country. For international shipments, please have more accurate estimations when the customer is placing an order and do not promise something which cannot be delivered in alloted time.
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your parcel has been delivered on the day you have sent the review.
Hope that you are happy with the watch.
KR
Team CLUSE
Verified review
Jan 21, 2023
Op 10 januari een bestelling geplaatst. 11 dagen later nog steeds niet ontvangen. Contact gehad met cluse. Betaling is zogezegd niet doorgekomen. Maar bij mij is het bedrag er wel afgehaald. Ik heb een betalingsbewijs gestuurd. Maar geen antwoord op gehad. Daarop nog een e-mail gestuurd. Nog steeds niets te horen. Wauw. Heel professioneel
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Answer by CLUSE.com
Jan 25, 2023
Beste,
Ik zie dat jouw probleem is opgelost door onze klantenservice.
Excuses voor het ongemak.
KR
Team CLUSE
Verified review
Jan 16, 2023
I bought the same watch twice and they never arrived...
The money was returned and I bought a new one with express shipment and it finally arrived.
The shipping company has to be improved or changed.
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Verified review
Jan 12, 2023
Pagué envío extra para que me llegara en dos días, sin previo aviso lo dejaron en un punto sin ponermelo en mi conocimiento, no pude recogerlo hasta seis días después
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Verified review
Jan 16, 2023
I wasn't informed that I will be paying import tax on the watch I bought. It was a surprise to me. At least I should have been informed before I made the purchase.
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Our terms and conditions clearly state that import duties might be charged upon delivery for NON EU deliveries.
KR
Team CLUSE
Verified review
Jan 10, 2023
My experience is so bad. I dont have my pack and I buyed the 27th of December and now is 10th of January. The delivery is very slow and I am very enoyed
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Verified review
Jan 7, 2023
Ups delivery didnt even bother to call me upon delivery so they went to deliver to a collect point. That’s not acceptable
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Verified review
Dec 27, 2022
Address was incorrect. Number of the house was 17 in the original order but the delivery company had 1 indicated.
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Verified review
Jan 9, 2023
Pedí un reloj a Cluse que l 30/12/22, a día de hoy no me ha llegado todavía ni sé nada de el.
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Verified review
Jan 8, 2023
No volvería a comprar en esta página ni marca, me habéis estafado con un pedido que no llego.
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Verified review
Jan 21, 2023
Never received my order, never been pay back.
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your case has been solved by our customer service team.
Sorry for the inconvenience.
KR
Team CLUSE
Verified review
Jan 12, 2023
No me ha llegado el pedido
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