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CLUSE.comReviews

: 716Excellent

4.72

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Valid

with Buyer Protection

certified since: 3/27/2019
updated on: 6/27/2022
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 3/27/2019
updated on: 6/27/2022
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for CLUSE.com

220 verified reviews in the last 12 months

716 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


6 months ago
The order has been sent immediately and I received two days before the due date. I had a little problem with the clock not working when arrived, But the customer care team suggested me to try to change battery first (with refund for this expense) and then eventually they would have replaced the entire product. Fortunately the problem was just the battery and my new clock is working perfectly now.
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the most relevant critical review


6 months ago
Pues mal porque hice el pedido hace más de 15 días , no me ha llegado el pedido ni me devuelven el dinero ni me contestan dónde está mi pedido ni nada. Me han engañado he perdido 70 € y no tengo el producto. Mi hija se quedó sin regalo y se están riendo de mí
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Reviews for CLUSE.com

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(7)
 Verified review
6 months ago
Pues mal porque hice el pedido hace más de 15 días , no me ha llegado el pedido ni me devuelven el dinero ni me contestan dónde está mi pedido ni nada. Me han engañado he perdido 70 € y no tengo el producto. Mi hija se quedó sin regalo y se están riendo de mí
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 Verified review
6 months ago
I was told I would be able to send a return for free. I cannot get a returns label that is pre paid. I am still waiting for this to be sent to me.
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Answer by CLUSE.com
5 months ago
Hello, thank you for your feedback. If you have questions regarding the return policy you can always have a look at our website. The customer service was already in touch with you to try and solve the issue. Kind regards, CLUSE
 Verified review
1 year ago
Still did not receive my Cluse watch. I orderd at the 24th of juli. Also didn’t receive a message when I can expect it.
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Answer by CLUSE.com
11 months ago
Hi, we are very sorry to hear you haven't receive your order yet. Our Customer Care has sent you the order again and it has been delivered meanwhile. Enjoy your order, kind regards, CLUSE
 Verified review
1 year ago
I did not recive my order. Nobody answered my e-mail. Order had to arrive many days ago.
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Answer by CLUSE.com
1 year ago
Hi, we are very sorry to hear you haven't receive your order yet. Our Customer Care has informed you about the cause of shipping delay and sent you the order again. Kind regards, CLUSE
 Verified review
6 months ago
Verkeerde item geleverd en vervolgens de klant alles laten oplossen is niet echt fijn.
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Answer by CLUSE.com
6 months ago
Fijne dag, Bedankt voor jou feedback. Sorry, er waren problemen met de levering. Onze klantenservice neemt graag contact met je op om het probleem op te lossen. Met vriendelijke groet CLUSE
 Verified review
6 months ago
We still haven't received our order. Almost three weeks waiting
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Answer by CLUSE.com
6 months ago
Hello, thank you for the review. Sad to hear that this problem occurred. The customer service will reach out to you, to help solve the issue. Kind regards, CLUSE
 Verified review
8 months ago
Deliver the order BEFORE you request a rating
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 Verified review
6 months ago
J'aimerai enlever le Trusted shop
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Answer by CLUSE.com
6 months ago
Bonjour, Merci pour vos commentaires. Si notre service client peut vous aider de quelque manière que ce soit, n'hésitez pas à envoyer un e-mail à care@cluse.com. Nous sommes toujours disponibles et vous aiderons du mieux que nous pourrons. Cordialement, CLUSE
 Verified review
6 months ago
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