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TrustmarkValid
certified since: Mar 27, 2019
updated on: Jun 9, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Apr 23, 2023
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
Verified review
May 13, 2023
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Verified review
Apr 23, 2023
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Verified review
Apr 9, 2023
I haven’t received the package yet
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Verified review
Feb 15, 2023
Cumplir con los plazos de entrega y si no es posible, ser realistas con los tiempos de envío
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Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Verified review
Mar 7, 2023
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Verified review
Feb 22, 2023
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Verified review
Feb 19, 2023
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Verified review
Feb 14, 2023
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Verified review
Feb 12, 2023
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Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear that you are not happy with our services.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Verified review
Dec 29, 2022
i like the box, i dont like how difficult it is to take off the extra pieces
in the pictures the watch look bigger than in the reality
the shipping was very fast and in perfect conditions
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Verified review
Jan 15, 2023
Should offer watches for people with smaller wrists and sell watches w circumference size between 15cm to 20cm. I had to return mine as I was 1cm off (15cm).
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
I am really sorry to hear this.
We will forward your feedback to our product development team.
KR,
Team CLUSE
Verified review
Jan 17, 2023
Después de tres semanas llegó el reloj, muy bien! Pero podían tener mejor atención al cliente, no contestan a los correos electrónicos.
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Answer by CLUSE.com
Jan 25, 2023
Dear,
Your case has been solved by our customer care team.
Sorry for the delay.
KR,
Team CLUSE
Verified review
Aug 15, 2022
Great shipping. Quality is less than original we bought.
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Verified review
Jan 18, 2023
The clock didn’t work. Arrived without battery
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your problem has been solved by our customer care team.
Sorry for the inconvenience.
KR
Team CLUSE
Verified review
Jan 6, 2023
The track and tracé was nog werking.
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Verified review
Feb 4, 2023
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Jan 29, 2023
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Jan 20, 2023
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Jan 16, 2023
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Verified review
Jan 14, 2023
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