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CLUSE.com
Reviews:

665 reviews in the last 12 months2,398 total reviews  

4.59
Excellent

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Most relevant positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Most relevant negative review

Sep 21, 2023
 Verified review
Really disappointed with my purchase this time. The watch feels flimsy and cheap. Nothing like the one I purchased 5 years ago which I wear every day because it’s sturdy and gas kept it’s condition
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Reviews for CLUSE.com

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May 25, 2024
 Verified review
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Answer by CLUSE.com
May 27, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Apr 20, 2024
 Verified review

Délai et traduction

J'aurais souhaité recevoir les mails en français et non en anglais malgré mes relances. Et un délai plus rapide car j'ai reçu ma commande plus de 2 semaines plus tard je n'ai pas pu offrir le cadeau à temps.
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Apr 7, 2024
 Verified review
Quality of the watch is ridiculously bad for 100 euros.
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Answer by CLUSE.com
Apr 9, 2024
Dear customer, We are really sorry to hear that you are not satisfied with the quality. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Mar 3, 2024
 Verified review
Modèle plus petit que sur la photo dommage
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Jul 6, 2023
 Verified review
There seems to be an issue with payment. I tried numerous times to make a purchase, I tried numerous cards, both my own and my partners and also used Paypal, every single time there was an error message. I contacted someone and they said it was strange but no help. Somehow my Revolut card worked and I got an order in. I had a second occasion I tried to place an order for and this time absolutely no card or payment method would work so I could not make my purchase. The entire process was extremely frustrating and unreliable and for a card to work it seemed to be completely random, out of about 10 attempts on 2 separate purchases only 1 attempt worked. I would not order from this website again. I have zero issues on any other website or with PayPal so it is entirely an error on the website.
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Jan 21, 2024
 Verified review

Venduto un reso

Non è stato il primo acquisto, è sempre stato tutto perfetto, sia gli orologi acquistati in precedenza che le spedizioni. Stavolta, ho trovato all'interno della scatolina un biglietto con un messaggio che non mi apparteneva e l'orologio non aveva la pellicola di protezione come sempre. Penso che mi abbiate venduto come nuovo un orologio che è stato restituito.
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Aug 6, 2023
 Verified review

Shippment is bad

I orderwd my Cluse 3 weeks ago and I still didnt get my order. That is because you work with croatian mail HP (hrvatska posta) instead of international like gls... I hope that your things are different than your shoppment.
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Oct 11, 2023
 Verified review
This is the second watch I’ve purchased from Cluse which unfortunately have really short straps. I’ve not got big wrists at all but have to use the second last hole on the strap.
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Feb 21, 2024
 Verified review

out of stock for ages

The item I was interested in was out of stock for a ver very long time- nothing extraordinary, a black leather and gold strap. Also I think the straps are overpriced.
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Answer by CLUSE.com
Apr 9, 2024
Dear customer, Thank you for your review. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Jul 26, 2023
 Verified review
El producto y la entrega genial. Muy rápido y muy bien. Pedí factura y a eso no han querido facilitarme con los datos fiscales. Por lo demás muy bien
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Sep 15, 2023
 Verified review
Pagué 5€ de gastos de envío express para que el pedido me llegara un miércoles como mucho, y no llegó hasta el lunes siguiente.
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Answer by CLUSE.com
Oct 31, 2023
Dear customer, I am really sorry to hear this. Please contact us via mail so we can help you with this case. KR, Team CLUSE
Oct 5, 2023
 Verified review
I wasn’t aware there would be important fees. That was not mentioned beforehand. It was more than what I was expecting to pay.
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Jul 16, 2023
 Verified review

Gift wrapping provided seperately

Bought as a gift, however arrived with gift bag separate with the expectation that the birthday girl wrap it herself 😂
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Jul 24, 2023
 Verified review
My order is delayed for 10 days and still hasn't arrived. Also costumer care is not replying to my emails.
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Dec 19, 2023
 Verified review
I paid for a express delivery and I didn´t receive the watch yet. today it´m make 7 business days.
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Answer by CLUSE.com
Dec 20, 2023
Dear customer, I am really sorry to hear this. Please email us at care@cluse.com so we can provide you with a solution. KR, Team CLUSE
Dec 26, 2023
 Verified review
I ordered bracelets 2 weeks ago and when I go to tracking package is in the same status. Shame
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Answer by CLUSE.com
Jan 9, 2024
Hello, we apologize to you on behalf of our partner carrier. I see in the meantime that you have contacted our customer service and that this has been resolved with our team. KR, TeamCLUSE
Dec 21, 2023
 Verified review
Mauvais rapport qualité-prix. Montre de qualité moyenne pour un prix bien trop haut!
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Nov 22, 2023
 Verified review
Still have not received item. 10days after purchase. With delivery stated as 3-5days
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Answer by CLUSE.com
Dec 8, 2023
Dear customer, I see that your order has been delivered already. Please accept our sincerest apologies for the delay. KR, Team CLUSE
Aug 13, 2023
 Verified review

Good design but poor details and materials

The backpack is nice, but the materials used for internal pockets aren’t great
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Jan 10, 2024
 Verified review
Long delayed delivery
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Answer by CLUSE.com
Jan 15, 2024
Hello, we are really sorry to hear that. You can send us an email to care@cluse.com so that we can help you. Have a good day, CLUSE.