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TrustmarkValid
certified since: Mar 27, 2019
updated on: Apr 1, 2023
CLUSE.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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At CLUSE.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for CLUSE.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 17, 2022
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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the most relevant critical review
Sep 28, 2022
J'ai commandé un bracelet de montre que je souhaite renvoyer j'ai voulu utiliser le portail mais ça me met que mon numéro de commande est introuvable.
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Reviews for CLUSE.com
Verified review
Mar 7, 2023
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Verified review
Feb 15, 2023
Cumplir con los plazos de entrega y si no es posible, ser realistas con los tiempos de envío
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Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Verified review
Feb 22, 2023
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Verified review
Feb 19, 2023
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Verified review
Feb 14, 2023
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Verified review
Feb 12, 2023
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Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear that you are not happy with our services.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
Verified review
Feb 4, 2023
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Verified review
Jan 15, 2023
Should offer watches for people with smaller wrists and sell watches w circumference size between 15cm to 20cm. I had to return mine as I was 1cm off (15cm).
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
I am really sorry to hear this.
We will forward your feedback to our product development team.
KR,
Team CLUSE
Verified review
Jan 17, 2023
Después de tres semanas llegó el reloj, muy bien! Pero podían tener mejor atención al cliente, no contestan a los correos electrónicos.
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Answer by CLUSE.com
Jan 25, 2023
Dear,
Your case has been solved by our customer care team.
Sorry for the delay.
KR,
Team CLUSE
Verified review
Jan 18, 2023
The clock didn’t work. Arrived without battery
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Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your problem has been solved by our customer care team.
Sorry for the inconvenience.
KR
Team CLUSE
Verified review
Jan 6, 2023
The track and tracé was nog werking.
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Verified review
Jan 29, 2023
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Jan 20, 2023
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Jan 16, 2023
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Jan 14, 2023
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Jan 14, 2023
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Verified review
Dec 29, 2022
i like the box, i dont like how difficult it is to take off the extra pieces
in the pictures the watch look bigger than in the reality
the shipping was very fast and in perfect conditions
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Verified review
Dec 21, 2022
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Verified review
Dec 19, 2022
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Verified review
May 22, 2022
I ordered a new watch strap to go with my la Roche close watch. The watch is 5yrs old and I still love it. The strap is gorgeous but unfortunately has fallen off several times.
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Answer by CLUSE.com
Jun 1, 2022
Dear customer,
Thank you for your review.
Sorry to hear that your old strap is not working correctly anymore.
If you need any further assistance, please let us know. We are always here to help you.
KR,
Team CLUSE