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CLUSE.com
Reviews:

636 reviews in the last 12 months2,277 total reviews  

4.51
Excellent

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Top positive review

Sep 4, 2023
 Verified review
The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!

Top negative review

Apr 23, 2023
 Verified review
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com

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3 days ago
 Verified review
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Mar 24, 2024
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6 days ago
 Verified review
Quality of the watch is ridiculously bad for 100 euros.
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Answer by CLUSE.com
4 days ago
Dear customer, We are really sorry to hear that you are not satisfied with the quality. Please contact us via care@cluse.com so we can help you further. KR, Team CLUSE
Mar 9, 2024
 Verified review

Not true to size

It would be great if photos of the watches on wrists would be more true to their actual size. Regarding to this photos I thought watch that I bought would be bigger. I’m still ok with the watch but I prefer a bit bigger sizes.
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Feb 13, 2024
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Mar 3, 2024
 Verified review
Modèle plus petit que sur la photo dommage
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Jan 27, 2024
 Verified review
Had a problem with the tracking, but pretty watch
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Jan 21, 2024
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Dec 26, 2023
 Verified review

Products are nice

Products, way they are subdivided in the site. I cannot put 4,5 stars , but sometime it is not easy to find back an article you saw 10 screens before
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Dec 20, 2023
 Verified review
The shipping was fast. The watch matched the description. Everything was good
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Dec 15, 2023
 Verified review
Delivered on time as expected
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Jan 12, 2024
 Verified review
fast shipping
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Dec 16, 2023
 Verified review
the quickly
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Dec 26, 2023
 Verified review
I ordered bracelets 2 weeks ago and when I go to tracking package is in the same status. Shame
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Answer by CLUSE.com
Jan 9, 2024
Hello, we apologize to you on behalf of our partner carrier. I see in the meantime that you have contacted our customer service and that this has been resolved with our team. KR, TeamCLUSE
Dec 21, 2023
 Verified review
Mauvais rapport qualité-prix. Montre de qualité moyenne pour un prix bien trop haut!
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Sep 4, 2023
 Verified review

The bag is beautiful (but pricey)

The bag is beautiful. It’s like having a daily stylish purse but in backpack mode. I’m a medical resident and was always the carrying my purse and a suitcase bag with my laptop. Lots of bags, right? Now I carry everything here and I always look well. The almond color goes amazing with all my outfits. The quality is the thing that doesn’t let me give 5 stars. It’s not amazing for the expensive price it costs. I think it’ll be damaged in a few months with scratches and things but let’s see :) hope not!
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Jul 28, 2023
 Verified review
Order process and sending the product went fast. Just the delivery part needs a lot of work from DHL. Not being able to find my address the first time and four days later delivering my newly ordered package somewhere else while I'm at home. But then also not stating where it is delivered.
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Sep 21, 2023
 Verified review
You got my watch strap to me super quick (for a wedding) with express delivery, which was great. Thank you. That wouldn't have been necessary though if, when I enquired if you planned to make a white strap with rose gold clasp, the response hasn't been 'look on the website'.
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May 9, 2023
 Verified review
The delivery was quick and the product is exactly what I wanted. I would have hiven five stars if there would have been more information. My older watch have a longer band than this new one even if they are the same product.
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Aug 5, 2023
 Verified review
I would like the shutter to have a bigger dial. And to make watches that also show the date. The watch I bought was very elegant and flatters my wrist. ♥️ I hope it holds up well over time.
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