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certified since: 3/27/2019
updated on: 7/5/2022
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Reviews for CLUSE.com
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the most relevant positive review
6 months ago
The order has been sent immediately and I received two days before the due date. I had a little problem with the clock not working when arrived, But the customer care team suggested me to try to change battery first (with refund for this expense) and then eventually they would have replaced the entire product. Fortunately the problem was just the battery and my new clock is working perfectly now.
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the most relevant critical review
6 months ago
Pues mal porque hice el pedido hace más de 15 días , no me ha llegado el pedido ni me devuelven el dinero ni me contestan dónde está mi pedido ni nada. Me han engañado he perdido 70 € y no tengo el producto. Mi hija se quedó sin regalo y se están riendo de mí
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Verified review
15 days ago
Puntuali e prodotto come da foto sito. Bellissimo.
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3 days ago
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Verified review
1 month ago
UPS did not deliver when they said
We waited in all day as they said it would be delivered by the end of the day, and at 10pm we got another mail saying the came thing for the next day
It finally arrived at 12.30
Not your fault but a bit of a downer
Watch was very nice 👌
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Answer by CLUSE.com
1 month ago
Dear customer,
Thank you for your review.
I am sorry to hear that your order came in a day late.
Happy to hear that it arrived by now.
If you need any further assistance, please let me know.
KR,
Team CLUSE
Verified review
1 month ago
Took a long time to arrive and cost more than the watch i wear everyday . But this was for my wife and money does not matter .
Decent product and well made but pricey ( £25 ) for a watch strap that was fiddly to re-fit.
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1 month ago
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4 months ago
The delivery was good, but the brown strap on the watch that I paid 169€ for has a little scratch on it.
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Answer by CLUSE.com
4 months ago
Dear customer,
Thank you for your message.
We are very sorry to hear that your strap was delivered with a little scratch on it. We have solved this case today for you via email.
Please accept our sincerest apologies for the inconvenience.
Have a wonderful day.
KR,
Team CLUSE.
Verified review
4 months ago
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5 months ago
It was very easy to make an order. Everything was like it was written in e mali.
But when my order was coming to me for 5-6days nothing has happened in status until I wrote to Cluse and my official post office to see what is going on. Next morning got my order with written specific time on, that had to be done. And I am so happy with the watch. I was more secure because I took this tipe of insurance.
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Verified review
8 months ago
The shipping was quick and the strap is beautiful! I would only have liked to have been made aware of the import fee ahead of time, or at least the possibility of it. Ended up being half the price of the strap!
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1 year ago
Livraison reçue rapidement, seul bémol le paquet était tellement enfoncé dans la boîte aux lettres que j'ai cru ne jamais réussir à le récupérer ! Heureusement les biens n'ont pas été abîmés.
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11 months ago
Fast delivery. Excellent watch and smart band, Looks good and I am familiar with the high quality of the Cluse watches.
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7 months ago
The order came very quick
But the gift bag came in bad conditions
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5 months ago
Good service. Package came within 24hrs of stated time.
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7 months ago
From ordering to delivery very Swift and easy
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Answer by CLUSE.com
7 months ago
Good afternoon,
thanks for the nice review. We are happy to hear that there were no problems with the delivery and that you are satisfied with our service. Our customer care team is available for any further questions you might have.
Kind regards, CLUSE.
Verified review
11 months ago
Not keen on picking up goods at 7/11 store.
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8 months ago
Good site , easy , good price
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5 months ago
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5 months ago
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6 months ago
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