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Reviews for CLUSE.com
Top positive review
CLUSE.com customer
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Dec 17, 2022
Verified review
The service was good but I needed extra links for my watch and I got that straight away but then I noticed that the battery was dead. This was very disappointing. I had to, again go the retailer to have the battery replaced when I hadn't even worn the watch, yet!. The retailer advice that it is better to buy from the retailer that the internet. In this case he may have been right :-(
Anyways the watch is working perfectly now.
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Top negative review
CLUSE.com customer
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Apr 23, 2023
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The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
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Reviews for CLUSE.com
CLUSE.com customer
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Aug 13, 2023
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Good design but poor details and materials
The backpack is nice, but the materials used for internal pockets aren’t great
CLUSE.com customer
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Aug 6, 2023
Verified review
Shippment is bad
I orderwd my Cluse 3 weeks ago and I still didnt get my order. That is because you work with croatian mail HP (hrvatska posta) instead of international like gls... I hope that your things are different than your shoppment.
CLUSE.com customer
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Jul 26, 2023
Verified review
El producto y la entrega genial. Muy rápido y muy bien.
Pedí factura y a eso no han querido facilitarme con los datos fiscales. Por lo demás muy bien
CLUSE.com customer
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Jul 6, 2023
Verified review
CLUSE.com customer
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Apr 23, 2023
Verified review
Payment issues
The product was according to the website. However, even though the website offers a variety of payment methods, the only one working is Paypal. I tried Visa, Mastercard, Credot Card, Debit Card, American Express, the only one working is Paypal. And it seems that this is a know problem, but unresolved yet. I suggest resolving this issue or at least remove all the other options that are not actually available. Also, customer support was not very helpful, although they did provide an answer in a timely manner.
CLUSE.com customer
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Apr 9, 2023
Verified review
I haven’t received the package yet
CLUSE.com customer
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Mar 7, 2023
Verified review
CLUSE.com customer
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Feb 22, 2023
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CLUSE.com customer
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Feb 19, 2023
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CLUSE.com customer
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Feb 15, 2023
Verified review
Cumplir con los plazos de entrega y si no es posible, ser realistas con los tiempos de envío
Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear this.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
CLUSE.com customer
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Feb 14, 2023
Verified review
CLUSE.com customer
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Feb 12, 2023
Verified review
Answer by CLUSE.com
Feb 16, 2023
Dear customer,
I am really sorry to hear that you are not happy with our services.
Please email us at care@cluse.com so we can provide you with a solution.
KR,
Team CLUSE
CLUSE.com customer
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Feb 4, 2023
Verified review
CLUSE.com customer
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Jan 29, 2023
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CLUSE.com customer
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Jan 20, 2023
Verified review
CLUSE.com customer
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Jan 18, 2023
Verified review
The clock didn’t work. Arrived without battery
Answer by CLUSE.com
Jan 25, 2023
Dear customer,
Your problem has been solved by our customer care team.
Sorry for the inconvenience.
KR
Team CLUSE
CLUSE.com customer
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Jan 17, 2023
Verified review
Después de tres semanas llegó el reloj, muy bien! Pero podían tener mejor atención al cliente, no contestan a los correos electrónicos.
Answer by CLUSE.com
Jan 25, 2023
Dear,
Your case has been solved by our customer care team.
Sorry for the delay.
KR,
Team CLUSE
CLUSE.com customer
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Jan 16, 2023
Verified review
CLUSE.com customer
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Jan 15, 2023
Verified review
Improve sizing of watch straps
Should offer watches for people with smaller wrists and sell watches w circumference size between 15cm to 20cm. I had to return mine as I was 1cm off (15cm).
Answer by CLUSE.com
Jan 25, 2023
Dear customer,
I am really sorry to hear this.
We will forward your feedback to our product development team.
KR,
Team CLUSE
CLUSE.com customer
Report review
Jan 14, 2023
Verified review