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Oct 10, 2024
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The delivery was fast (it took 5 days). I liked the fact I could track the package.
One thing that would make things better would be texting/emailing customer that the package will arrive by a certain hour of the day it arrived to a delivery post in my city. I was already at work when I received a call from postman saying he is at my address. Had I known he was going to be there by that hour, I would've gone to work a little bit later that day. I picked up the package at the nearest local post office.
The return policy is very bothersome. You gotta take multiple steps, some of them seem very unnecessary like privately letting CLUSE know by e-mail that you would like to return a product. Just let your customers return? Having the form added to the package instead of having to print it yourself would be welcome as well.
You should also make your order forms so that a customer has to fill out every important info. My street number wasn't noted down so my package is in limbo and I've been waiting for over 2 weeks now. After finding this out myself I contacted you but you kindly directed me to the shipping company.
You should improve your customer experience by a lot for me to order again or recommend.
Nice products and good prices
Some more information about the status of the orderprocess Will help to get more visibility. The first 3 days after ordening are more or less a black hole.
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Jul 1, 2024
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Jun 11, 2024
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Jun 5, 2024
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Fast shipping (express), accurate product description, high quality product for the price point.
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Jun 4, 2024
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Jun 2, 2024
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Jun 1, 2024
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May 23, 2024
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Good service apart from the complicated and expensive return policy from the UK.
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May 19, 2024
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May 3, 2024
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Long waiting time but everything thing else was perfect
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Apr 15, 2024
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Çok güzel
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Apr 10, 2024
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Mar 24, 2024
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Mar 9, 2024
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Not true to size
It would be great if photos of the watches on wrists would be more true to their actual size. Regarding to this photos I thought watch that I bought would be bigger. I’m still ok with the watch but I prefer a bit bigger sizes.
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Feb 13, 2024
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Jan 27, 2024
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Had a problem with the tracking, but pretty watch
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Jan 21, 2024
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Jan 12, 2024
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fast shipping
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Dec 26, 2023
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Products are nice
Products, way they are subdivided in the site.
I cannot put 4,5 stars , but sometime it is not easy to find back an article you saw 10 screens before