The order has been sent immediately and I received two days before the due date. I had a little problem with the clock not working when arrived, But the customer care team suggested me to try to change battery first (with refund for this expense) and then eventually they would have replaced the entire product. Fortunately the problem was just the battery and my new clock is working perfectly now.
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6 months ago
Pues mal porque hice el pedido hace más de 15 días , no me ha llegado el pedido ni me devuelven el dinero ni me contestan dónde está mi pedido ni nada. Me han engañado he perdido 70 € y no tengo el producto. Mi hija se quedó sin regalo y se están riendo de mí
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Verified review
3 months ago
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3 months ago
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Answer by CLUSE.com
3 months ago
Dear customer,
Thank you so much for the 5 star review.
We are very happy to see that you are satisfied with our services and products.
KR,
Team CLUSE.
Verified review
3 months ago
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4 months ago
The delivery was good, but the brown strap on the watch that I paid 169€ for has a little scratch on it.
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Answer by CLUSE.com
4 months ago
Dear customer,
Thank you for your message.
We are very sorry to hear that your strap was delivered with a little scratch on it. We have solved this case today for you via email.
Please accept our sincerest apologies for the inconvenience.
Have a wonderful day.
KR,
Team CLUSE.
Verified review
4 months ago
Me gusta la amplia variedad de correas que hay para elegir. El envío fue muy rápido.
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Answer by CLUSE.com
4 months ago
Estimado cliente,
Muchas gracias por tu excelente reseña.
Nosotros realmente lo apreciamos.
Espero darle la bienvenida pronto como cliente.
Saludos cordiales,
Equipo CLUSE
Verified review
4 months ago
Superb experience
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Answer by CLUSE.com
4 months ago
Dear customer,
Thank you for your amazing review.
We really appreciate it and want to thank you!
KR,
Team CLUSE.
Verified review
4 months ago
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4 months ago
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4 months ago
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4 months ago
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4 months ago
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Answer by CLUSE.com
4 months ago
Dear customer,
Thank you for your 5 star review.
We really appreciate it.
If you need any assistance in the near future, feel free to email us.
Have a wonderful weekend.
Kind regards,
Team CLUSE.
Verified review
5 months ago
It was very easy to make an order. Everything was like it was written in e mali.
But when my order was coming to me for 5-6days nothing has happened in status until I wrote to Cluse and my official post office to see what is going on. Next morning got my order with written specific time on, that had to be done. And I am so happy with the watch. I was more secure because I took this tipe of insurance.
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Verified review
6 months ago
The order has been sent immediately and I received two days before the due date. I had a little problem with the clock not working when arrived, But the customer care team suggested me to try to change battery first (with refund for this expense) and then eventually they would have replaced the entire product. Fortunately the problem was just the battery and my new clock is working perfectly now.
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Verified review
10 months ago
Delivered much quicker than expected. Good packaging and not oversized for the item. normal cost. The watch was cheaper to order and send from Canada than to buy in the UK, which is odd! Certainly met my expectations and lovely to wear. I have not had to contact Customer service but would think it would be just as fantastic if I did.
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10 months ago
I recently purchase a beautiful watch from Cluse online and I could not have been happier with my purchase or the service I received. It was excellent from beginning to end. I would highly recommend Cluse to everyone, you will not be disappointed.
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1 year ago
I am always delighted with my Cluse watch strap purchases. I bought a Cluse watch several years ago, and love how I can change its look with different watch straps. The Cluse sales are really good. My purchases have always arrived promptly.
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8 months ago
The shipping was quick and the strap is beautiful! I would only have liked to have been made aware of the import fee ahead of time, or at least the possibility of it. Ended up being half the price of the strap!
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5 months ago
Amo gli orologi Cluse e da poco ho scoperto anche gli altri accessori che apprezzo molto. Tutto arriva ben confezionato e protetto, i tempi di consegna sono davvero brevi. Sicuramente farò altri acquisti.
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1 year ago
Livraison reçue rapidement, seul bémol le paquet était tellement enfoncé dans la boîte aux lettres que j'ai cru ne jamais réussir à le récupérer ! Heureusement les biens n'ont pas été abîmés.
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Verified review
7 months ago
Very helpful friendly staff, as the first order was lost in post, promptly got new one dispatched arrived today, before Xmas!
Fantastic service
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Answer by CLUSE.com
7 months ago
Good afternoon,
thank you for your nice feedback. We are happy to hear that our customer care team was able to help you out according the delivery issue. For any further questions, we are always available.
Kind regards, CLUSE
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