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Review summary
Customers frequently praise the high quality, durability, and overall craftsmanship of the products. Many appreciate the fast shipping and reliable delivery. Customer service is often highlighted for its responsiveness and helpfulness, especially in resolving issues or complaints. Most customers find the products easy to install, and returns and complaint handling are generally viewed positively due to easy and prompt processing. Additionally, the wide range of colors, sizes, and product types available is appreciated, helping customers find exactly what they need. Some customers note minor flaws such as color mismatches or material inconsistencies. Delivery issues are occasionally reported, including delays, damage, or incorrect delivery addresses. There are also mentions of packaging problems, with damaged goods due to insufficient protection during shipping. A few customers experience challenges with adhesive tape or cutting during installation, especially on complex or uneven surfaces. Rarely, customers mention complicated forms or delays when handling returns and complaints, and customer service processes can sometimes be slow or complicated.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsQUEST® Profiles | Manufacturer of PVC profiles | Home | Garden | PRO B2B
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Order processing was very good.
Unfortunately, I have ordered the wrong item from you,
so I would like to return my order.
However, the return form seems a bit complicated to me.
I don't understand where I need to specify the reason for my return.
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you for your feedback! We are pleased that you are satisfied with the order processing. We apologize that the return process seems a bit complicated for you. Please contact our customer service so that we can assist you with the return and make the process as easy as possible.
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I refused the first delivery because the packaging was badly damaged during transit and the profiles were bent. I reported it immediately and the delivery service ensured I received a new package super well protected. The product is perfect. I highly recommend the company.
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Reply from QUEST® Profile | FABRICANT de Profilés en PVC | QUEST®HOME | QUEST®GARDEN | QUE
Thank you very much for your detailed feedback and for your recommendation! 😊 We are sorry that the first package was damaged during transport, but we are glad that we could quickly find a solution and send you a properly protected new shipment. We are happy that this time the profiles arrived in perfect condition and that they provide you with complete satisfaction. Thank you for your trust and we look forward to seeing you again on our site! ⭐\n
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Excellent Customer Service
It's the way my complaint was handled after the ordered goods were wrongly delivered in gray. Quest's reactions were always prompt and friendly and my return and the reshipment of the now correct goods were handled smoothly and unbureaucratically, communication worked excellently, and the desired product meets my expectations.
Automatically translated from German
Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you very much for your detailed and positive review! We are very pleased that you were satisfied with our customer service and the uncomplicated handling of your complaint. Although there was initially a wrong delivery, we are glad that we were able to resolve the problem quickly and smoothly. We are particularly pleased that the communication met your expectations and that you are now satisfied with the correct product. Thank you for your trust – we look forward to welcoming you again in the future!
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Cross-market review
Modern Optics with a Small Deficit
The moldings look very high-quality and make a really nice impression after installation. I really liked the optics and modern design.
However, there is room for improvement in the packaging and shipping. In total, about 50-60 moldings were divided into five foil packages of 10-15 pieces each and packed together in a carton. Unfortunately, in each foil package, the outermost 1-2 moldings were broken in the middle. Presumably, during transport, a high load impacted the packages, causing the outer moldings to be damaged.
Also, the corner cuts are somewhat challenging and require careful work to ensure the transitions look clean.
The pre-mounted adhesive tape unfortunately does not hold sufficiently on plastered walls. I had to additionally secure the moldings with mounting glue.
Overall, I am very satisfied with the optics and the final result. With more stable packaging and better adhesion on plastered walls, the product would be nearly perfect in my opinion.
Automatically translated from German
Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you for your detailed and constructive review. We are pleased that you like the optics, high-quality execution, and final result of our moldings. Your note on the packaging is very valuable, and we will investigate how we can further improve the protection of the goods during shipping. Your feedback on the adhesion of the pre-mounted adhesive tape on plastered walls is also appreciated. Depending on the nature of the substrate, additional fastening with mounting glue may indeed be sensible. Thank you for taking the time for this detailed feedback. Such insights help us continuously improve our products and service. We wish you continued enjoyment with your moldings!
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Cross-market review
As a seal, a good product, but with...
As a seal, a good product, but the packaging is not careful. Instead of nicely rolling it up and taping it, it was crammed in somehow, causing it to be bent in all directions. Also, installation is challenging and it should have a strip of adhesive to prevent it from slipping when placed on the windowsill.
Automatically translated from Polish
Reply from PRODUCENT profili PVC / QUEST® HOME / QUEST® GARDEN / QUEST®PRO B2B
Thank you for your honest opinion. Sometimes transport companies use their own tape when the package is slightly damaged during transit. From us, the package leaves 100% properly packed, it goes through quality control before pick-up by the courier, and it does not leave the warehouse if the inspector has any remarks. Nevertheless, we apologize and will bring this to the attention of those responsible for shipments.
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Simply great
Great, straight, and high-density decorative molding, I can recommend it. Even my husband is impressed. And the packaging was really good, and the shipping was quite fast.
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you very much for your great review and recommendation! 😊 We are very happy that you and your husband are impressed with the quality of the decorative molding and that you were satisfied with the packaging and the fast delivery. We wish you much pleasure with your product and look forward to your next visit!
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Cross-market review
Order easy, payment less because in electronic banking the recipient cannot be entered exactly. "Quest" is not enough - the bank complains that the recipient does not match. This should be provided with the order, how the recipient is spelled exactly. Otherwise, everything is fine. Goods arrived promptly and look good
Automatically translated from German
Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Order easy, payment less because in electronic banking the recipient cannot be entered exactly. "Quest" is not enough - the bank complains that the recipient does not match. This should be provided with the order, how the recipient is spelled exactly. Otherwise, everything is fine. Goods arrived promptly and look good
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Good quality and fast delivery
The stair edge profiles (self-adhesive) were easy to cut with the utility knife. Unfortunately, the double-sided tape was not attached along the entire rail, but that was okay for me, as I needed to trim something anyway.
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you very much for your review and your helpful feedback! We are glad that the stair edge profiles were easy to cut. We are sorry that the tape was not applied along the full length. We take your remark seriously and will consider it during quality control. Thank you for your understanding!
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Unfortunately, I unwrapped the mouldings from the foil late. They are fantastic and just as I expected. However, the package was too weakly reinforced and in one place they are bent. I will survive and somehow cut them. I assume it's the fault of the transport, but reinforce more. Execution time and everything else - super. Greetings and recommended.
Automatically translated from Polish
Reply from PRODUCENT profili PVC / QUEST® HOME / QUEST® GARDEN / QUEST®PRO B2B
Thank you for your honest and detailed review! 😊 We are very glad that the mouldings met your expectations and that you are satisfied with the order processing time. At the same time, we apologize for the damage probably caused during transport. Thank you for the valuable remark about better package reinforcement – we will pass it on to our team to better secure shipments. Thank you for your trust, the recommendation of our company, and your understanding. We hope to meet your expectations again!
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Quest PVC Profile
The profile is flexible and adheres well to uneven surfaces, creating the impression of perfectly flat walls. A carefully selected adhesive permanently bonds the profile to the floor for a sleek and finished appearance.
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Reply from QUEST® Profiel | Fabrikant van PVC profielen | Huis | Tuin | PRO B2B
Thank you for your extensive and positive feedback! 😊 Glad to hear that you are satisfied with the profile's flexibility and its good adhesion to uneven surfaces. We are pleased that the result provides a sleek and beautifully finished appearance. Thank you for your trust and see you next time! ⭐\n
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Fast delivery, no statement on assembly possible yet
The ordered items were delivered very quickly. I have not yet installed the tape for the handrail, so I can't comment on assembly, processing, and feel.
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you for your review! We are pleased that your order arrived quickly. We hope you will also be satisfied with the handrail tape during assembly and in daily use. Good luck with the processing and enjoy your purchase! 😊
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Absolute Satisfaction
I am absolutely satisfied! I accidentally placed my first order incorrectly, but that was no problem at all! Very pleasant and reliable customer contact, goods were returned (seamlessly), refund was there in a short time. Then the new order: very fast processing and equally fast delivery! Price/performance ratio: absolutely TOP! very good goods (material) for a good price! Here the ratio is right! Also, the shipping/delivery costs were really good, not overpriced, really well calculated!
Anytime again!!!
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you very much for your detailed and great feedback! 😊
We are very pleased that we were able to help you uncomplicatedly with the first order and that everything – from the return to the refund – went smoothly.
Also, that you are so satisfied with the new order, the fast processing, the delivery, as well as the price-performance ratio, means a lot to us. Your trust and positive experience motivate us greatly.
We look forward to your next order – anytime again! 👍
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Verified
Even though the artificial trees were not identical they offered me a replacement or whatever i needed to rectify the problem the quality is excellent
Reply from QUEST® Profiles | Manufacturer of PVC profiles | Home | Garden | PRO B2B
Thank you for your kind feedback! 😊 We’re glad we could offer a suitable solution and that you’re happy with the excellent quality of our products. Your satisfaction is very important to us, and we truly appreciate your understanding and trust. ⭐
Cross-market review
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Very attentive, they sent me an email apologizing for the delay in delivery, they sent me the order again and finally, I received the order twice, but the transport company was responsible for the delay, the second order arrived within two days from the complaint.
Automatically translated from Spanish
Reply from Perfiles QUEST® ES | Fabricante de perfiles de PVC | Hogar | Jardín | PRO B2B
Thank you very much for sharing your experience! 😊 We apologize for the inconvenience caused by the delay in delivery, but we are glad that we could resolve the issue quickly. We greatly appreciate your understanding and patience throughout the process. Thank you for your trust, and we hope to serve you again in the future.
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perfect help from customer service
After some challenges with my first delivery due to the length of the items, the length was changed on the website and I was able to order the correct item, which arrived quickly and with which I am very satisfied, good help and follow-up from customer service
Automatically translated from Danish
Reply from QUEST® Profile | Producent af PVC-profiler | Hus | Have | PRO B2B
Thank you very much for your fantastic review! 😊 We are really glad that our customer service could help you find the right solution and that the item was delivered quickly and met your expectations. It means a lot to us to hear that you were satisfied with our help and follow-up. Thank you for your trust – we hope to welcome you again!
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Cross-market review
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Self-adhesive Corner Profiles
I ordered self-adhesive corner profiles for wall corners. The goods did arrive in a damaged package and I was concerned whether everything was intact. But everything was fine.
The product itself is excellent. The profiles stick very well and look great. Happy to purchase again anytime.
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you very much for your detailed and positive review! We are very pleased that despite the damaged package during transport, everything arrived to you intact. It is especially nice to hear that you are so satisfied with the quality, adhesive strength, and appearance of our self-adhesive corner profiles. Thank you for your trust and kind words – we look forward to welcoming you again soon!
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Cross-market review
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Ordered wrong at first
For my first order, I ordered the wrong color and was able to return it without problems with the return label. This time it was the right color. The delivery was super fast and well packaged each time. The stair step profiles are of good quality. I can confidently recommend this seller.
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you very much for your detailed and great review! We are very pleased that the return of your first order went smoothly and that you subsequently received the correct color. It's great to hear that you are satisfied with the fast delivery, the secure packaging, and the quality of our stair step profiles. Your recommendation means a lot to us. Thank you for your trust – we look forward to welcoming you again in the future!
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Cross-market review
Review of anthracite PVC angles
Positive points: Packaging, product quality, color
However, I thought there would be double-sided tape on each part of the angles
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Reply from QUEST® Profile | FABRICANT de Profilés en PVC | QUEST®HOME | QUEST®GARDEN | QUE
Thank you for your feedback! We are delighted that you are satisfied with the packaging, product quality, and color. However, we understand your remark regarding the double-sided tape on both parts of the angles. Thank you for this clarification, which helps us better understand our customers' expectations. See you soon!
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Cross-market review
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Good company
It was the wrong strip, immediately reported and a new one was sent. We immediately received the return label and are now waiting for the money.
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Reply from QUEST® Profiel | Fabrikant van PVC profielen | Huis | Tuin | PRO B2B
Thank you very much for your feedback! 😊 We apologize that you initially received the wrong strip. It's good to hear that we quickly sent a new strip and that you received the return label immediately. We hope the refund will be completed soon. Thank you for your patience and understanding!
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Top value for money and quality really superb. At Bauhaus, 1m costs from 11 euros. I am very satisfied, gladly anytime again.
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Reply from QUEST® Profile | Hersteller von PVC-Profilen | Home | Garden | PRO B2B
Thank you very much for your great review! We are very pleased that you are so satisfied with the quality and value for money of our products. We look forward to welcoming you again in the future! 😊
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for QUEST® Profiles | Manufacturer of PVC profiles | Home | Garden | PRO B2B
4.62
Excellent120 reviews
since Aug 20, 2020
Contact
- +48684533700
- questprofile.com
- biuro@questprofile.pl
- Zielona Góra, POL
About
Welcome to the website of QUEST®- the largest manufacturer of PVC profiles in Poland. Our products are used in general construction and interior design. Our offer includes a system of baseboards for ...
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