The product available to ship in SEP but the shop already booked in bill to my card account and I have to pay right now when not yet received delivery.
I used to order online for some USA shop, and they only reserved that amount in my credit card account, they will actually charge the bill to my account two months later when they really going to ship out. Would be much appreciate if you could expedite the shipment and the billing process then. Thank you
The product available to ship in SEP but the shop already booked in bill to my card account and I have to pay right now when not yet received delivery.
I used to order online for some USA shop, and they only reserved that amount in my credit card account, they will actually charge the bill to my account two months later when they really going to ship out. Would be much appreciate if you could expedite the shipment and the billing process then. Thank you
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Answer by shopmancini.com/en/
Aug 1, 2023
Hello,
thank you for your message, we confirm that the goods are in order and will be sent to you as soon as they are available.
As regards the charge for the order, your report has been forwarded to the competent office and we will contact you privately to provide all the necessary explanations.
Best Regards
Staff Shop Mancini
Jan 17, 2024
Verified review
Your packaging is really bad , we had 2 broken packs ,it seams that you put in some very old stock with rests of old price tickets and even packs without the name Modostuc in dirty white. Theire is also 1 pot of beechwood missing.
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Answer by shopmancini.com/en/
Jan 17, 2024
Hi Marcel,
We are sorry for the problems you encountered.
We have contacted you via email for more information in order to provide you with the assistance necessary to resolve this case.
We apologize for the inconvenience caused.
Best Regards
Shop Mancini team
Nov 11, 2023
Verified review
Order was canceled by shop with no explanation.
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Dec 7, 2023
Verified review
WHAT HAPEN CANCELD??
QLVNYQPGK
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Answer by shopmancini.com/en/
Dec 11, 2023
Hi Athanasios, as we informed you via email, the product you ordered did not arrive on time and we have refunded your order, while offering you an alternative product that may be right for you.
We remain available for any need.
Best Regards
Shop Mancini
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