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Most relevant positive review
Mar 7, 2024
Verified review
The cardboard box should have sort of root retainer inside to prevent football moving so the young trees don't fly around during (wrong)transport. That would prevent the young shoots from getting damaged. The sticker on the box is clever but during handling thousands such boxes a day in a big mailcenter it will still happen that one gets upside down and break all fragile shoots...
I got a delivery with a badly damaged tree and I get a replacement free of charge, no questions asked. That's customer care as it should be...
I only gave Garden4you one star because I had to to in order to be able to write a review. They do NOT deserve even one star. I ordered 4 x Liriodendron tulipifera trees with the intention of growing 4 x beautiful park trees. I got 4 x rubbish trees, not in any way straight or upright; all with their leaders cut off and all in a hugely potbound condition with completely contorted roots. Despite several amicable but fruitless emails Garden4you are refusing to suitably address the situation they have created. I can return the rubbish to them but at my personal cost which they will not refund and as the return cost is not disimilar to my original payment this is a pointless exercise. I will never buy from them again and I certainly woul;d never ever recommends them to anybody else. This could have been so nice an experience all round and wasn't.
The plants were in poor condition and smaller than expected
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Answer by gardens4you.ie
Aug 9, 2024
We are very sorry to hear that. If you contact our costumer service, they can help you with this issue and hopefully find you a suitable solution.
Aug 1, 2024
Verified review
Plants are very poor quality, I don't think any of the will survive,very disappointed 😕
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Answer by gardens4you.ie
Aug 21, 2024
Thank you for your feedback.
We are sorry that you are disappointed with your order.
Please contact our customer service directly so that we can assist you better.
Jul 24, 2024
Verified review
Plants were not well packed, everything arrived in chaos.
Size and volume of plants were not satisfying at all.
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Answer by gardens4you.ie
Aug 21, 2024
Thank you for your feedback.
We are sorry to hear that the plants do not meet your expectations.
For many outdoor plants, we show pictures of mature plants in full bloom to illustrate what the mature plant will look like in your garden. In practice, however, the plants do not flower all year round and we deliberately do not send adult plants.
Please contact directly our customer service and we are happy to assist you
Jul 23, 2024
Verified review
One of the Rose bushes nearly dead ..not 1 bud on it..response ..give nature a chance 🙄
If you think you’re buying what’s in the picture on line no ..deliver was fine and hopefully in a year or 2 I’ll have nice rose bushes !
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Answer by gardens4you.ie
Aug 21, 2024
Thank your for your feedback.
We are sorry that you are disappointed with your order.
Please contact our customer service directly so that we can help you better.
Jul 7, 2024
Verified review
Incomplete delivery and poor plants
Only a small portion of the order arrived and of that a number of the plants were in very poor condition probably because they didn’t arrive until a week after they shipped. Would not use again
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Jul 7, 2024
Verified review
My order arrived damaged. I paid for a 2 stem orchid and one stem was snapped off. They offered me a 20% discount. On half an orchid which was for a gift. Also delivery cost was ridiculously high. I do not recommend this company. Only one star for customer service quick reply.
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Jun 30, 2024
Verified review
Resolve customer care queries
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Answer by gardens4you.ie
Jul 3, 2024
Thank you for your feedback.
We are very sorry that the plant arrived in this state. Please contact our customer service so that we can process your enquiry and find a solution.
Jun 20, 2024
Verified review
Sent trees that where two completely sizes, also never disclosed that there would be custom charges on top of price
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Answer by gardens4you.ie
Jun 26, 2024
Thank your for feedback.
We regret that the two trees are of different sizes. We dispatch the order at a fixed price. there are no additional charges.
Please contact our customer service and we will be happy to assist you.
Jun 20, 2024
Verified review
Poor product
Dry dehydrated misshaped tree. Would not recommend delivery service or the quality of plants.
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Answer by gardens4you.ie
Jun 26, 2024
Thank you for your feedback.
We are sorry to hear that you are not satisfied with our service and the quality of the plant.
The picture you sent to our customer service department does not show a misshapen plant. It is simply a young plant that will continue to grow after planting.
We offer 2 months growth guarantee on all of our plants.
If your plants do not develop as expected, please contact us again at the end of this period. We will be happy to assist you further.
Jun 5, 2024
Verified review
50% plants received were in very poor condition. And much smaller than the photos advertised.
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback.
We are very sorry that the delivery is not as expected. The photos on this site are for illustrative purposes only. We send the majority of our plants as naturally growing young plants. We offer 2 months growth guarantee on all of our plants.
If your plants do not develop as expected, please contact us again at the end of this period. We will be happy to assist you further
Jun 3, 2024
Verified review
Plants were in poor condition on arrival, especially my lavenders, looks like the box was upside-down a few times during the transport..
Snowball has some sort of disease, black spots on a few leaves on arrival but all leaves now... Sambucos - ordered 3 and 1 was a decent size, one smaller but acceptable, the 3rd one about 1/3 of the size of the biggest... In future I will go to my local garden centre and pay a bit more but at least I can see what I am buying and there plants are always in top condition!
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback.
We are very sorry to hear that the order is not as expected and that the package was delivered upside-down.
We offer 2 months growth guarantee on all of our plants.
If your plants do not develop as expected, please contact us again at the end of this period. We will be happy to assist you further.
May 29, 2024
Verified review
Plants very small
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback. The photos on this site are for illustrative purposes only. We send the majority of our plants as naturally growing young plants.
We offer 2 months growth guarantee on all of our plants. If your plants do not develop as expected, please contact us again at the end of this period. We will be happy to assist you further.
May 22, 2024
Verified review
I bought a shrub rose, in a large pot, expecting a reasonably sized plant .
The rise is small, it was obviously a bare root stuffed into a bigger pot, as the compost in the pit bore no resemblance to that around the rose roots.
I wrote to them and they committed to replying within 24 working hours.
That has well passed and I've heard nothing.
Their delivery cost is at the top of the range and it's not fast either.
I feel I have been sold a bum steer.
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback. We are sorry to hear that you are disappointed with the delivery. We send the majority of our plants as naturally growing young plants. We send them in growing pots so that you can plant them straight away.
In our response to you we asked for pictures which we have not received to date.. Please contact our customer service and we will be happy to assist you further.
May 21, 2024
Verified review
I ordered 40 lavender plants and they were almost dead on arrival. I contacted Gardens 4 U and sent them photos. I didn’t get a refund, in fact I was instructed to soak them in water. No refund and I have a mess to contend with.
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback.
We are very sorry that the lavender arrived in poor condition. Meanwhile we have refunded 90% of the lavender.
We offer 2 months growth guarantee on all of our plants.
If your plants do not develop as expected, please contact us again at the end of this period. We will be happy to assist you further.
May 18, 2024
Verified review
Poor delivery
There was no explanation that delivery by dos would take so long.
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback.
We are very sorry that you are disappointed with the delivery. On our website we state that delivery to Ireland takes 3-5 days. The delivery time is an indication, we cannot guarantee it. According to our information, your parcel was delivered within the delivery time. If you are not satisfied with the delivery, please contact our customer service team directly and they will be happy to help.
May 17, 2024
Verified review
Plants look dead on arrival
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May 4, 2024
Verified review
I haven’t received my order yet ! So J can’t rate it !
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Apr 29, 2024
Verified review
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback.
On our website we state that delivery to Ireland takes 3-5 days. The delivery time is an indication, we cannot guarantee it. According to our information, your parcel was delivered within the delivery time.
If you are not satisfied with the delivery, please contact our customer service team directly and they will be happy to help.
Apr 26, 2024
Verified review
Disappointed fungus and dead leaves
Very disappointed with the plants I received. They were packed badly. 14 plants packed into a small box. Which broke two branches on two plants. Dead leaves on three of the plants and 8 of the plants had a fungus. Even DPD delivery couldn't get it right. There are arrows on the box as to what way the box should be standing . I got it at my gate on it's side. Overall very disappointed. Will not purchase from there again