Review summary
Customers consistently praised receiving healthy, vibrant, and undamaged plants, with secure and careful packaging that prevented most damage. Quick, prompt, and reliable delivery times were frequently highlighted, as was the responsive and helpful customer service that resolved issues efficiently. Many found the website easy to navigate and order from, appreciated the inclusion of planting and care instructions, and felt the products were very good value for money with competitive pricing. Some customers did note occasional issues with plant quality or damage upon arrival, and suggested further improvements to packaging. A minority experienced delivery delays or longer-than-expected shipping times. While customer service was generally well-regarded, a few reviewers were dissatisfied with communication or support. Suggestions were made for minor website improvements and clearer or more consistently included care instructions. Some customers were disappointed to learn that products were shipped from the Netherlands despite the Irish domain, raising concerns about transparency and shipping costs.
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