Certificate for gardens4you.ie

No. X91013A6E41B248608CDF67036EF74FBF
 

Approved on
08/03/2013
Valid until
07/03/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for gardens4you.ie



Good

4.11/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 124 Trusted Shops reviews collected in the last 12 months.
In total, gardens4you.ie has already collected 398 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/11/2018
Date of order
11/11/2018
20/11/2018
Excellent service and beautiful plant. Will definately use again
5.00
Excellent

Date of publication
19/11/2018
Date of order
12/11/2018
19/11/2018
Quick, efficient and great service. No hassle shopping and great info on site. Bulbs arrived promptly, well packaged with great instructions and info. Will definitely be using again.
5.00
Excellent

Date of publication
17/11/2018
Date of order
10/11/2018
17/11/2018
Photos can be deceptive
3.33
Fair

Date of publication
16/11/2018
Date of order
09/11/2018
16/11/2018
Very good and item in great shape when delivered will defo buy from again
5.00
Excellent

Date of publication
16/11/2018
Date of order
07/11/2018
16/11/2018
Excellent
4.00
Good

Date of publication
07/11/2018
Date of order
27/09/2018
07/11/2018
We looked for particular bulbs for our garden to no avail until we heard about Gardens 4 you and although the bulbs were out of stock at the time, we were notified days later when they were available. We ordered them and just two days later they arrived, well packaged for transport and in excellent condition ready for planting so now roll on spring/summer so we can truly appreciate the colours
4.33
Good

Date of publication
07/11/2018
Date of order
31/10/2018
07/11/2018
Very efficient service.
5.00
Excellent

Date of publication
05/11/2018
Date of order
29/10/2018
05/11/2018
Slight damage to goods
4.33
Good

Date of publication
29/10/2018
Date of order
22/10/2018
29/10/2018
Good prompt delivery and very good bulbs.
4.33
Good

Date of publication
27/10/2018
Date of order
08/10/2018
27/10/2018
The customer service is really great.
It happened, that one plant was damaged and another plant dried out, due to damage of the wrapping.
Both items were replaced immediately.
Furthermore good quality plants, for affordable prices.
I surely will order again.
4.67
Excellent

Date of publication
25/10/2018
Date of order
18/10/2018
25/10/2018
From start to finish everything was brilliant and easy to do I would highly recommend Gardens4 you to all my friends and I will definitely buy more products from you in the future thank you
5.00
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
The good very good, but the delivery could improve a little bit just been more carefully.
4.00
Good

Date of publication
12/10/2018
Date of order
05/10/2018
12/10/2018
Delivered on time and good quality plants...
4.67
Excellent

Date of publication
08/10/2018
Date of order
27/09/2018
08/10/2018
Fast delivery and wonderful quality Ordered on a Friday and received it by Monday
5.00
Excellent

Date of publication
07/10/2018
Date of order
30/09/2018
07/10/2018
No complaints what so ever
4.67
Excellent

Date of publication
05/10/2018
Date of order
28/09/2018
05/10/2018
Cannot fault the goods. They need to work on their customer service badly. My order was not confirmed, dispatch was not advised and, although sent by a signed for service, there was no tracking. Two emails asking to know if the order was being dealt with remain unanswered. Strange people.
3.00
Fair

gardens4you.ie replies: 23/10/2018
An email confirmed the payment of your order with Multisafepay, another announced the sending of your order with parcel number. Unfortunately we have not received any emails from you at customerservice@gardens4you.ie Please check if you have any problems with your own email address or ask a confirmation of reading next time to be sure. Stange comment

Date of publication
03/10/2018
Date of order
26/09/2018
03/10/2018
Was reasonably happy, the things that irritates me was that the items arrived some two in a box with one up side down and soil was displaced. The item itself looked like it went through a hurricane. I know they will recover but because I am in the hospitality industry I need these to be instantly attractive to the eye for the guests. Slightly disappointing but I will give them another chance.
3.00
Fair

gardens4you.ie replies: 29/10/2018
We are very sorry to hear that the item ordered on our website arrived in this condition. Normally great care is taken in the packaging of our products and if the parcel had been well protected it can transit in all directions without any problems which was not the case obviously, please accept our sincere apologies.

Date of publication
27/09/2018
Date of order
20/09/2018
27/09/2018
Very good service. Plants a little dishevelled on arrival, but still ok.
4.33
Good

Date of publication
23/09/2018
Date of order
16/09/2018
23/09/2018
Excellent
5.00
Excellent

Date of publication
20/09/2018
Date of order
13/09/2018
20/09/2018
We were happy with the service provided and would certainly be return customers. I had a small problem with my order but Gardens4you dealt with it in a very satisfactory manner.
5.00
Excellent

Date of publication
10/09/2018
Date of order
03/09/2018
10/09/2018
speedy delivery, well packaged
5.00
Excellent

Date of publication
06/09/2018
Date of order
30/08/2018
06/09/2018
Their customer service is excellent. One of the boxes was delivered upside down and the plants inside were damaged. When I emailed them they quickly responded and confirmed that the refund I requested for one of the plants would be processed and told me I had up to a year to request a refund for the other one which really impressed me.
4.33
Good

Date of publication
06/09/2018
Date of order
29/08/2018
06/09/2018
So well packed and all plants in brilliant state
5.00
Excellent

Date of publication
31/08/2018
Date of order
24/08/2018
31/08/2018
Delivery didn't take long. Product arrived in good condition.
4.00
Good

Date of publication
18/08/2018
Date of order
11/08/2018
18/08/2018
Very impressed with the service and quality of the plants,cheers
5.00
Excellent

Date of publication
16/08/2018
Date of order
09/08/2018
16/08/2018
The delivery took a little longer than expected. Also it would be nice if more care information was included with the purchase.
4.00
Good

Date of publication
09/08/2018
Date of order
02/08/2018
09/08/2018
To be very honest, I find it misleading the pictures with the actual product. When contacting customer service, very condescending, told me that I should have read the description box -supplied as young specimen more like a fetus.

Lesson learned - DON'T BUY PLANT ONLINE
1.67
Poor

gardens4you.ie replies: 10/09/2018
The description of our products is always visible on the site (delivery height and size). In case of doubt you can send an email or phone for free to our customer service. Photos of our website are always use for illustration purpose only and show of course a mature product.

Date of publication
07/08/2018
Date of order
30/07/2018
07/08/2018
Plant arrived in good condition and planted already
4.33
Good

Date of publication
06/08/2018
Date of order
29/07/2018
06/08/2018
My plants arrived on Friday 3rd August box in which they were in was partically opened .When I opened the box all the leaves on the largest plant was rotten and dried up when rang customer service straight away the first question he asked me was what temperature if was in Dublin at the moment and send a picture of the plant and leaves .i would like a total refund of my money .
1.00
Very Poor

gardens4you.ie replies: 24/08/2018
We are sorry to hear that your plants arrived in a bad state. We ask photos so that we can solve problems as quickly as possible. As my colleague explained the damage was caused by the heat wave at the time. Of course we have fully refunded you.

Date of publication
02/08/2018
Date of order
26/07/2018
02/08/2018
Fast and efficient
5.00
Excellent

Date of publication
25/07/2018
Date of order
16/07/2018
25/07/2018
Delivery is slow. Ordered patio trees first
2.33
Poor

Date of publication
17/07/2018
Date of order
24/06/2018
17/07/2018
Plants delivered promptly and in excellent codition
5.00
Excellent

Date of publication
13/07/2018
Date of order
28/06/2018
13/07/2018
Plants arrived in a bad state after a week in transit, some were just bare twigs in pots and are not showing any signs of recovery. Most of the plants were lose in the box and some had been physically damaged as well. The .ie domain makes it look like a local company but instead plants are traveling a very long distance in hot weather. This was a mistake I wont repeat.
1.67
Poor

gardens4you.ie replies: 16/07/2018
We are very sorry to hear that you received your plants in a bad state because of the heat. Rest assured, your order is guaranteed. You could always contact our customer service. We are always happy to help.

Date of publication
11/07/2018
Date of order
03/07/2018
11/07/2018
Website needs a review, sometimes not able to purchase a product or a number of products. Recently got email to inform me that a certain plant was in stock, but the website says they are out of stock.
5.00
Excellent

Date of publication
04/07/2018
Date of order
27/06/2018
04/07/2018
second order with plants dying, offered money back second time around, instead of using quality control and picking the plant themselves
2.33
Poor

gardens4you.ie replies: 12/07/2018
Your order have been refunded because as we informed you the actual extreme heat and the transit time due of your complicate address are probabbly the cause of the yellowing of the plants a new shipment would be at this moment only similar. We also advised you to order the plants in september when the heat will be over.

Date of publication
03/07/2018
Date of order
17/06/2018
03/07/2018
Following many attempts, I am delighted to report that my friend received the order and said it is so beautiful.
I look forward to ordering roses in Autumn, also others now that I have been fortunate enough to find this wonderful site.
Thank you so much , happiness does travel around the world in the giving and receiving of natures blooms.
5.00
Excellent

Date of publication
27/06/2018
Date of order
20/05/2018
27/06/2018
My plants were left outside my door, the box was smashed in on one side and the plants were upside down. The plate upon which the bonsai sits is missing two corners. The courier did not bother to ring the bell or knock, so I did not know they had been dropped, and I do mean dropped, outside my front door until the next day. I am disabled & terminally ill. I am very unhappy customer.
2.67
Fair

Date of publication
25/06/2018
Date of order
17/06/2018
25/06/2018
Always good
5.00
Excellent

Date of publication
18/06/2018
Date of order
10/06/2018
18/06/2018
was unable to track order
4.00
Good

Date of publication
12/06/2018
Date of order
05/06/2018
12/06/2018
All arrived on time and everything 100
4.33
Good

gardens4you.ie

gardens4you.ie was certified by Trusted Shops on 08/03/2013.

Contact
Achterweg Zuid 33c
2161DX Lisse
Netherlands
melvinjansen@floradirect.nl
gardens4you.ie
Owner
Bulbs Direct B.V.
Achterweg Zuid 33c
2161DX Lisse
Netherlands
Authorized representative
M.E.C. Jansen
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with gardens4you.ie in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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