gardens4you.ieReviews

: 4,229Good

4.38

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with Buyer Protection

certified since: Mar 8, 2013
updated on: Nov 27, 2022
gardens4you.ie is checked and certified according to the Trusted Shops quality criteria
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certified since: Mar 8, 2013
updated on: Nov 27, 2022
gardens4you.ie is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At gardens4you.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for gardens4you.ie

1,266 verified reviews in the last 12 months

4,229 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Apr 9, 2022
There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
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the most relevant critical review


Aug 25, 2022
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie. To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace. I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience. I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention. Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
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Reviews for gardens4you.ie

Sort by Latest first 
(37)
(109)
 Verified review
May 1, 2022
I still did not received items
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Answer by gardens4you.ie
Jul 8, 2022
Trusted shop always sends you a message once the order has been shipped to note the products and the delivery. Since orders for Ireland take 4-5 working days to arrive, you have to wait for the package to be delivered before rushing to give 1 star, it makes no sense on your part, sorry to tell you that this way.
 Verified review
Apr 30, 2022
Delivery took 6 days to arrive from when it was dispatched. Most had died. Could be DPD couriers fault but either way its not satisfactory. I won't be using this again.
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Answer by gardens4you.ie
Jul 8, 2022
If you have had problems with your order, take pictures of the products and contact our customer service right away, we will be happy to offer you an appropriate solution in accordance with our guarantee.
 Verified review
Apr 29, 2022
I placed an order ages ago and have had no updates on why it is taking so long to arrive
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery to Ireland is about 4-5 working days weekend and bank holiday not included. We can see in our system that you received dan automatic email when the order was dispatched. This order arrived on time according to dpd.
 Verified review
Apr 29, 2022
I haven't received my goods.
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery to Ireland is about 4-5 working days weekend and bank holiday not included. This order arrived on time according to dpd.
 Verified review
Apr 28, 2022
My plants were packed last Friday and were not delivered within 4 days. It’s now late on Thursday and my plants still haven’t arrived although I’ve just checked the DPD website and they were apparently delivered earlier but they weren’t It can’t be good for the plants (if they do arrive) to have been in a box at a depot for 7 days
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery to Ireland is about 4-5 working days weekend and bank holiday not included. This order arrived on time according to dpd.
 Verified review
Apr 27, 2022
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Answer by gardens4you.ie
Jul 8, 2022
We still don't know why you left a poor rate review for your order placed the 27/04/2022 you never took contact with our customer service.
 Verified review
Apr 27, 2022
Plants worth €68 received of poor quality with broken pot.
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Answer by gardens4you.ie
Jul 8, 2022
We are sorry to see that 1 plant arrived damaged according to o system the plant have been refunded. Regarding the disposable plastic pot, the plant was in perfect condition and no replacement was necessary since the plant must be repotted in order to be fully guaranteed.
 Verified review
Apr 27, 2022
Plants arrived and were very dehydrated and weak looking
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Answer by gardens4you.ie
Sep 1, 2022
We had 10ºC in April and the plants are just coming out of their dormancy. The pictures on our site are always for illustrative purposes and show you the product in the summer. Once planted they will grow very quickly rest assure they are 1 year guaranteed.
 Verified review
Apr 25, 2022
Two of the bare-root plants I ordered were dead and rotten on arrival, and, by the look of them, I'm sure they were long dead before dispatch. The other plants were very small, feeble and GREATLY overpriced for the quality. Customer service took a long time to respond and were very cynical and no help to me whatsoever. I will never shop with Gardens4you again, and I would actively discourage other enthusiasts from doing so as well. A complete waste of money.
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Answer by gardens4you.ie
Jul 8, 2022
Nobody can judge whether a healthy root will develop or not, it is not the size of the product that will give the final size of the plant. Your knowledge of plants was clearly limited, we gave you a clear and honest opinion, too bad you took it that way, especially since these roots were guaranteed until October 1, 2022 as we informed you.
 Verified review
Apr 23, 2022
These plants have not yet been delivered to me. What is going on?
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Answer by gardens4you.ie
Jul 8, 2022
Trusted shop always sends you a message once the order has been shipped to note the products and the delivery. Since orders for Ireland take 4-5 working days to arrive, you have to wait for the package to be delivered before rushing to give 1 star, it makes no sense on your part, sorry to tell you that this way.
 Verified review
Apr 20, 2022
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Answer by gardens4you.ie
Jul 8, 2022
We still don't know why you left a poor rate review for your order placed the 20/04/2022 you never took contact with our customer service.
 Verified review
Apr 20, 2022
The plants arrived later than it was stipulated. The plants were dehydrated and seem to be like cuttings rather than as described on the website as plants. I have my doubts if any will survive..... we have to wait and see. But they were thrown into the box wrapped up individually in a plastic bag, and the tiny stem barely has anything green on it.
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery is about 4-5 working days. If some plants arrived damaged just send photos evidence to our customer service we will be happy to resend them or to refund them in accordance with our guarantee.
 Verified review
Apr 19, 2022
Terrible customer service. No reply from them after a week. No idea when my mini trees will be delivered and it's nearly 2 weeks later. Items coming from the Netherlands, I was under impression it was an Irish website.
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Answer by gardens4you.ie
Jul 8, 2022
You received a response 48h after your email. As informed the payment was blocked in PayPal without us being able to read the order either manually or automatically. As requested in your second mail we have cancelled your order. It was not able to be resend out due to missing address information too.
 Verified review
Apr 19, 2022
Delivery took over a week and as a result plants were half dead upon arrival. I also ordered 11live plants and i got 7 live (ish) plants and 4 came as seed packets. Would not buy from here again. Disappointed
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery is about 4-5 working days. If some plants arrived damaged just send photos evidence to our customer service we will be happy to resend them or to refund them in accordance with our guarantee.
 Verified review
Apr 17, 2022
Some plants were missing. The 2 most expensive ones And one other that I had ordered. I have contacted and got a standard response. I am awaiting my issue to be resolved. The standard email said that sending multiple complaints will delay my case Considerably. I bought a lot last year from this shop and there were no issues so I am assuming it’s just a blip or misunderstanding hence 2 star rather than 1 and happy to correct once sorted
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Answer by gardens4you.ie
Sep 1, 2022
According to our system the second parcel arrived the next day. Check your shipping confirmation please we have provided you with 2 tracking numbers
 Verified review
Apr 15, 2022
I was disappointed not to say disgusted with the quality of the plant material. I waited two days and kept the plants in the dark as per instructions then, when there was no sign of frost planted some out in the garden. There was mostly dead leaf and the roots were very brown and disintegrating. The rest I planted into small plant pots with seed compost in the green house hoping for some revival. I despair of any life in these examples. The garden plants are totally dead and, as you can see from the photo most of the greenhouse plants are in a dismal state. I shall never again buy anything from Gardens4you and would never recommend you to anybody. It has been a total waste of money and I expect a total refund.
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Answer by gardens4you.ie
Jul 8, 2022
It is clear on the photos that the plants have suffered during the transit and we are sorry about that. Just contact our customer service for a new shipping or a refund of course the order is 100% guaranteed.
 Verified review
Apr 15, 2022
Not for live plants! Even though it looks like an Irish site, plants are posted from England, which would be fine with bare roots but 4 days in a box for live plants isn't acceptable. In any case the plant I purchased was very leggy and spindly and I would never have bought it from a garden centre.
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Answer by gardens4you.ie
Sep 1, 2022
Our company is based in the Netherlands and the delivery is announced on our website in 4-5 days after sending. We had 10ºC in April and the plants are just coming out of their dormancy. The pictures on our site are always for illustrative purposes and show you the product in the summertime.
 Verified review
Apr 15, 2022
I'm being asked to review something before it's being delivered
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Answer by gardens4you.ie
Jul 8, 2022
Trusted shop always sends you a message once the order has been shipped to note the products and the delivery. Since orders for Ireland take 4-5 working days to arrive, you have to wait for the package to be delivered before rushing to give 1 star, it makes no sense on your part, sorry to tell you that this way.
 Verified review
Apr 14, 2022
You need to change delivery service. Dpd are notoriously bad. Tried to contact them when parcel did not arrive at due time yesterday 5-6pm. Only contact available was a useless bot that kept saying it had been delivered and signed for, which it hadn't. Eventually a neighbour from down the road kindly delivered it as it had been dumped at hers. Lucky for you I have good neighbours or I would now be looking for a refund and you would have lost a customer.
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Answer by gardens4you.ie
Jul 8, 2022
Although we regret this, the package had been delivered to the neighbor because you were absent at the time of delivery, we checked with dpd. Rating our customer service 1 star shows the unfortunate fact that you refuse to accept that the delivery person did the best in your case otherwise you would have had to pick up the package at the local dpd depot
 Verified review
Apr 13, 2022
Plants arrived in very bad condition
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Answer by gardens4you.ie
Jul 8, 2022
Our plants are nursery plants cultivated outdoor, we have 6ºC during the days and -3ºC at night. Just plant them according to our planting instruction and wait to see them growing please the order is 100% guaranteed.