gardens4you.ieReviews

: 4,305Good

4.35

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Valid

with Buyer Protection

certified since: Mar 8, 2013
updated on: Feb 3, 2023
gardens4you.ie is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At gardens4you.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Mar 8, 2013
updated on: Feb 3, 2023
gardens4you.ie is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At gardens4you.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for gardens4you.ie

1,166 verified reviews in the last 12 months

4,305 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Apr 9, 2022
There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
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the most relevant critical review


Aug 25, 2022
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie. To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace. I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience. I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention. Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
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Reviews for gardens4you.ie

Sort by Latest first 
(36)
(105)
 Verified review
Apr 15, 2022
Not for live plants! Even though it looks like an Irish site, plants are posted from England, which would be fine with bare roots but 4 days in a box for live plants isn't acceptable. In any case the plant I purchased was very leggy and spindly and I would never have bought it from a garden centre.
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Answer by gardens4you.ie
Sep 1, 2022
Our company is based in the Netherlands and the delivery is announced on our website in 4-5 days after sending. We had 10ºC in April and the plants are just coming out of their dormancy. The pictures on our site are always for illustrative purposes and show you the product in the summertime.
 Verified review
Apr 15, 2022
I'm being asked to review something before it's being delivered
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Answer by gardens4you.ie
Jul 8, 2022
Trusted shop always sends you a message once the order has been shipped to note the products and the delivery. Since orders for Ireland take 4-5 working days to arrive, you have to wait for the package to be delivered before rushing to give 1 star, it makes no sense on your part, sorry to tell you that this way.
 Verified review
Apr 14, 2022
You need to change delivery service. Dpd are notoriously bad. Tried to contact them when parcel did not arrive at due time yesterday 5-6pm. Only contact available was a useless bot that kept saying it had been delivered and signed for, which it hadn't. Eventually a neighbour from down the road kindly delivered it as it had been dumped at hers. Lucky for you I have good neighbours or I would now be looking for a refund and you would have lost a customer.
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Answer by gardens4you.ie
Jul 8, 2022
Although we regret this, the package had been delivered to the neighbor because you were absent at the time of delivery, we checked with dpd. Rating our customer service 1 star shows the unfortunate fact that you refuse to accept that the delivery person did the best in your case otherwise you would have had to pick up the package at the local dpd depot
 Verified review
Apr 13, 2022
Plants arrived in very bad condition
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Answer by gardens4you.ie
Jul 8, 2022
Our plants are nursery plants cultivated outdoor, we have 6ºC during the days and -3ºC at night. Just plant them according to our planting instruction and wait to see them growing please the order is 100% guaranteed.
 Verified review
Apr 13, 2022
Plants seemed to have arrived dead, very disappointed.
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Answer by gardens4you.ie
Sep 1, 2022
Do not worry plants are not dead and they are 1 year guaranteed. We had 10ºC in April and the plants are just coming out of their dormancy. The photos on our site are always for illustrative purposes and show you the product in the summertime.
 Verified review
Apr 11, 2022
You ask me to give a review on a plant I have not received yet. I ask, do you as a seller expect me to have by now. must say, I do! Sincerely hope it is in good condition by the time I do hopefully do receive it.
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery is about 4-5 working days weekend and bank holidays not included. Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.
 Verified review
Apr 10, 2022
Id appreciate if my order was delivered. I had to pay €12.95 for delivery and it was claimed delivery would be within 4 days. I was invoiced on 3rd April and as of 10th April I have received no information about my delivery. I would not use this site again and I have fingers crossed I will receive my order .
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery is about 4-5 working days weekend and bank holidays not included. Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.
 Verified review
Apr 10, 2022
I ordered nine plants, four of which were in good condition. Five of which were either dead or dying on arrival. See photos. I have emailed the company last week and have had no response.
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Answer by gardens4you.ie
Jul 8, 2022
All orders placed on our website are guaranteed. Just take contact with our customer service we will be happy to arrange something under our guarantee, we have check in our system no email have been received so far from you, our customer service address is customerservice @gardens4you.ie
 Verified review
Apr 10, 2022
I ordered 150 lavender plants. About half look damaged and not in great health. Parts of the plant look dead. About 12 look completely dead and I don't expect them to survive.
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Answer by gardens4you.ie
Jul 8, 2022
All orders placed on our website are guaranteed. Just take contact with our customer service we will be happy to arrange something under our guarantee.
 Verified review
Apr 9, 2022
You could deliver the stuff for a start
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery is about 4-5 working days weekend and bank holidays not included. Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.
 Verified review
Apr 9, 2022
I have received parcel yet. Hope to rate again when it arrives. Thank you. Sarah
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery is about 4-5 working days weekend and bank holidays not included. Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.
 Verified review
Apr 7, 2022
First order placed a week ago. Still waiting for it to arrive.
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery is about 4-5 working days weekend and bank holidays not included. Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.
 Verified review
Apr 7, 2022
I haven’t received anything yet - you said I to four days - this is day seven!
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Answer by gardens4you.ie
Jul 8, 2022
Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.
 Verified review
Apr 6, 2022
THE PHLOX SUBULATA was in bad conditions was the VINCA MINOR ATROPURPUREA. There were 3 little branches on the azalea & 2 of them were hanging severed from the stem. It was also a tiny plant THE 2 ILEX AQUIFOLIUM GOLDEN KING were nothing like what was illustrated on your catalogues, tiny plants for the price of €29.50. It was a bad experience for Padraig Trimble, New Road, Howth D13VP78 Ireland
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Answer by gardens4you.ie
Sep 1, 2022
We had 10ºC in April and the plants are just coming out of their dormancy. The photos on our site are always for illustrative purposes and show you the product in the summertime.
 Verified review
Apr 6, 2022
As you have requested a review....I've given it 1-star, as I still have not received my order, which I placed 11 days ago. I have had no update on the shipment. I haven't had a response to my mail looking for an update from 3 days ago. First time using this company
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Answer by gardens4you.ie
Jul 8, 2022
Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.
 Verified review
Apr 5, 2022
There are no care instructions with the product. How to feed, how to prune, when to prune, very disappointed
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Answer by gardens4you.ie
Jul 8, 2022
Care instructions are always printed on the invoice included in the parcel and they are also visible on our website under the product description.
 Verified review
Apr 4, 2022
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Answer by gardens4you.ie
Sep 1, 2022
If you have left 2 stars you certainly have an interesting opinion to share about your order our customer service is ready to receive it in order to help you.
 Verified review
Apr 4, 2022
Still hasn't arrived
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Answer by gardens4you.ie
Jul 8, 2022
Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.
 Verified review
Apr 3, 2022
Still waiting on order
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Answer by gardens4you.ie
Jul 8, 2022
Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.
 Verified review
Apr 3, 2022
The tracking number wouldn't work.
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Answer by gardens4you.ie
Jul 8, 2022
Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.