gardens4you.ieReviews

: 4,305Good

4.35

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Valid

with Buyer Protection

certified since: Mar 8, 2013
updated on: Feb 3, 2023
gardens4you.ie is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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At gardens4you.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Mar 8, 2013
updated on: Feb 3, 2023
gardens4you.ie is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At gardens4you.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for gardens4you.ie

1,166 verified reviews in the last 12 months

4,305 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Apr 9, 2022
There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
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the most relevant critical review


Aug 25, 2022
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie. To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace. I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience. I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention. Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
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Reviews for gardens4you.ie

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(36)
(105)
 Verified review
Apr 2, 2022
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Answer by gardens4you.ie
Jul 8, 2022
We do not yet know why a star was given to us, if you have encountered any problem with the plants ordered on 02/04/2022 contact our customer service and in case of damage please send pictures so that we can arrange something under our guarantee.
 Verified review
Apr 2, 2022
Only giving one star as I received an email looking for a review without having received my order
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Answer by gardens4you.ie
Jul 8, 2022
Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.
 Verified review
Apr 1, 2022
You ku have asked me to rate a product that I have not received
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Answer by gardens4you.ie
Sep 1, 2022
No need to give a review on the site if your order is in transit, thank you to respect the delivery time to leave an objective comment afterwards. An automatic email provided you with the shipping date, the transit time and a tracking number
 Verified review
Mar 31, 2022
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Answer by gardens4you.ie
Jul 8, 2022
We still don't know why you gave us such a low rate with one star without ever contacting our customer service department about your order of the 31/03/2022
 Verified review
Mar 31, 2022
The seedlings came to me in a very bad condition, some were packaged well and some other tragically not as described - much smaller than in the offer and besides, their condition was very bad, well, I will not buy anything more here.
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Answer by gardens4you.ie
Jul 8, 2022
If the order arrived damaged, take pictures of the products for the warranty and contact our customer service please.
 Verified review
Mar 30, 2022
Very disappointed with time delay, packaging and quality of products.
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Answer by gardens4you.ie
Jul 8, 2022
We can see in our system that a free replacement order and a partial was send to you in order to cover the plants arrived damaged during the transit. too bad we can only read the negative side without you mentioning our replacement and refund
 Verified review
Mar 28, 2022
Still haven't received my plants
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Answer by gardens4you.ie
Sep 1, 2022
No need to give a review on the site if your order is in transit, thank you to respect the delivery time to leave an objective comment afterwards. Your order was shipped the 23/03/2022 and delivered the 29/03/2022. Parcel information Consignee information Parcel handed to DPD In transit At parcel delivery centre Parcel out for delivery Delivered Parcel label number 0516 8997 5112 79 F Shipment number i Show shipment number Delivery status The parcel was delivered 29.03.2022, 10:58. Delivery status Date Time DPD parcel centre Parcel status+ 29.03.2022 10:58 Tralee, County K ... Delivered. Evidence 29.03.2022 07:58 Tralee, County K ... Out for delivery. 23.03.2022 18:56 Vijfhuizen (NL) In transit. 23.03.2022 15:52 DPD data centre Order information has been transmitted to DPD.
 Verified review
Mar 28, 2022
I have not received my order yet
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Answer by gardens4you.ie
Jul 8, 2022
After shipping confirmation the order was delivered in 4-5 working days weekend and bank holidays not included. We provided you by automatic mail a tracking link. Delivery status Date Time DPD parcel centre Parcel status+ 30.03.2022 10:34 Dublin Hill, Cor ... Delivered. Evidence 30.03.2022 08:17 Dublin Hill, Cor ... Out for delivery. 24.03.2022 20:42 Vijfhuizen (NL) In transit. 23.03.2022 16:52 DPD data centre Order information has been transmitted to DPD.
 Verified review
Mar 27, 2022
A week later and still no delivery - and no way of tracking where my order is as tracking not working.
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Answer by gardens4you.ie
Jul 8, 2022
After shipping confirmation the order was delivered in 4-5 working days weekend and bank holidays not included. We provided you by automatic mail a tracking link. Delivery status Date Time DPD parcel centre Parcel status+ 28.03.2022 11:41 Roscommon (IE) Delivered. Evidence 28.03.2022 08:15 Roscommon (IE) Out for delivery. 22.03.2022 20:12 Vijfhuizen (NL) In transit. 22.03.2022 11:22 DPD data centre Order information has been transmitted to DPD.
 Verified review
Mar 26, 2022
Plants ( aside from 2 Camilla) were so small and puny that I will have to report several times before planting in earth because I could hardly see them! Will no not be buying from you again!!
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Answer by gardens4you.ie
Jul 8, 2022
In March and April we have 10ºC and -3ºC at night, it is normal that plants grown outside are not yet developed at this time of the year. Our potted plants are all guaranteed for 1 year
 Verified review
Mar 21, 2022
2 plants look of poor quality, some die back, good root system on all plants, acer dissectum leaves look green not red.
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Answer by gardens4you.ie
Sep 1, 2022
Acer dissectum produce always green leaves first in the early season, the leaves turn then red later in the season. Regarding your order and the 2 plants mentioned our plants are nursery grown outside all year round, under real climate condition, they are ready to be planted. Very early in the season the foliage is often not yet developed because the plant is dormant and late in the season the foliage is at the end of its life because they are perennials or deciduous.
 Verified review
Mar 14, 2022
One of the earlier creepers you gave me died ...I have pictures i sent you they were in awful shape when you sent them. Nobody offered to send another one. I went back to you again as its nearer spring and i expected better quality but the creeping campanula i just got were tiny little plants with no flowers, your not cheap but the quality of the plants is not fantastic. Your fast and you have a wide range towards other centres but you need to up the quality and don't be mean about it ....if you send a dead plant, (which you shouldnt - replace it) lin keaveney
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Answer by gardens4you.ie
Sep 1, 2022
Our plants are nursery grown outside all year round, under real climate condition, they are ready to be planted. Very early in the season the foliage is often not yet developed because the plant is dormant and late in the season the foliage is at the end of its life.
 Verified review
Mar 8, 2022
My plants were all smashed in the box and the box was all opened
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Answer by gardens4you.ie
Mar 11, 2022
Thank you for your feedback. We are sorry to hear that you are disappointed with the delivery. For questions regarding your order, please contact our customer service. We are happy to help you.
 Verified review
Mar 6, 2022
my plants where all dead looking and only fit for the bin , am so disappointed with my order .a lot of money for no lovely plants to sow
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Answer by gardens4you.ie
Mar 11, 2022
In winter period the plants are dormant, we have -3ºC in the morning in Holland. Do not be alarmed if you receive your plants without leaves, the nights are still cold these plants are deciduous, so it’s normal for them to look like that. This does not mean it’s dead, in fact it’s still very much alive. If you follow our guidelines enclosed, you will be rewarded in the growing season by watching your plants grow into mature and very strong plants. Rest assured your order is guaranteed you just need to trust our experience. We wish you lots of success with your garden.
 Verified review
Feb 25, 2022
Plants destroyed as courier had them upside down
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Answer by gardens4you.ie
Mar 11, 2022
Please contact our customer service and send us photos of the plants without the plastic blister pack. It is impossible to see the damage on the photos received. Rest assure every orders placed on our website is guaranteed.
 Verified review
Feb 24, 2022
I haven’t received my order
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Answer by gardens4you.ie
Mar 11, 2022
Your order was shipped the 21/03/2022 ands arrived the 24/03/2022 delivery to Ireland after shipping can take 4-5 working days. Date Time DPD parcel centre Parcel status+ 24.02.2022 14:11 Naas County Kild ... Delivered. Evidence 24.02.2022 08:08 Naas County Kild ... Out for delivery. 21.02.2022 21:43 Vijfhuizen (NL) In transit. 21.02.2022 15:52 DPD data centre Order information has been transmitted to DPD.
 Verified review
Feb 22, 2022
Ordered 7 days ago, nothing has arrived yet, tried tracking number provided for. Dpd but it doesn't work, no idea when item will arrive
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Answer by gardens4you.ie
Mar 11, 2022
Delivery to Ireland is about 4-5 working days after shipping weekend and bank holidays none included, your order arrived on time according to the tracking. 23.02.2022 11:39 WATERFORD (IE) Delivered. Evidence 23.02.2022 07:41 WATERFORD (IE) Out for delivery. 22.02.2022 09:04 WATERFORD (IE) Back at parcel delivery centre after an unsuccessful delivery attempt. Consignee not located, notification has been left. 22.02.2022 09:03 WATERFORD (IE) Out for delivery. 21.02.2022 15:48 WATERFORD (IE) Back at parcel delivery centre after an unsuccessful delivery attempt. 21.02.2022 12:06 WATERFORD (IE) Unfortunately we have not been able to deliver your parcel. Consignee not located, notification has been left. 21.02.2022 08:16 WATERFORD (IE) Out for delivery. 17.02.2022 00:31 Veenendaal (NL) In transit. 16.02.2022 21:27 Vijfhuizen (NL) In transit.
 Verified review
Feb 22, 2022
If I could have given no stars I would have! 2 plants arrived dead and I've had to argue with a very patronising contact in Gardens4you who has assumed I have zero knowledge of plants. The last time I'll order from this company!
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Answer by gardens4you.ie
Mar 14, 2022
Chameleon ground cover is an herbaceous perennial, dying back in winter so only the roots is present the pot like your photo showed, Euonymus Alata is a deciduous plant and do not have foliage in winter we have 3ºC in the morning here. Both plants will start to grow in spring season once planted this is the reason why we always offer 1 year growth guarantee. We are always honest with our customers as with our comments... you have been disrespectful with our customer service since your first email your 1 star is unfortunately not a surprise and shown us as well a certain ignorance of the products ordered.
 Verified review
Feb 16, 2022
I still have not received my order and it has been a month as well as no communication even though I have made enquiries.
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Answer by gardens4you.ie
Mar 11, 2022
Your payment still in review by Multisafepay we cannot send your order as informed by mail. We kindly asked you to took contact with your bank in order to check this with them.
 Verified review
Feb 10, 2022
I have yet to receive my order, it's now a late gift for my brother
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Answer by gardens4you.ie
Mar 11, 2022
Delivery to Ireland is about 4-5 working days after shipping weekend and bank holidays not included. Your order left the 04/03/2022 and was delivered the 10/03/2022 on time. Date Time DPD parcel centre Parcel status+ 10.02.2022 15:41 LIMERICK (IE) Delivered. Evidence 10.02.2022 07:37 LIMERICK (IE) Out for delivery. 04.02.2022 20:31 Vijfhuizen (NL) In transit. 04.02.2022 13:52 DPD data centre Order information has been transmitted to DPD.