There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Plants did not travel well. Probably too delicate. Had to transplant immediately as compost had dried out and disintegrated. Not sure if plant in photo will survive.
Report review
Verified review
Nov 28, 2022
I was a little disappointed with my order. I was expecting much larger plants. ( possibly my fault for not taking notice of sizes rather than photos)
Report review
Answer by gardens4you.ie
Nov 29, 2022
We state a delivery height for all pot plants, shrubs and trees
For potted plants, this height is measured from the ground, including the pot. Keep in mind that plants that are planted in a border will be lower in the border, because the pot height disappears under the ground.
Shrubs and trees supplied with bare roots, i.e. without a pot, are measured from the top of the roots and are therefore planted at the same height as the liver height.
We always indicate a delivery height range because it is a live product and products can vary slightly in length during the season.
Once planted, most plants will continue to grow quickly, especially in the spring.
Verified review
Apr 14, 2022
Got products delivered but I was expecting small plants but got roots in plastic bags. I'm sure they will grow anyway but just not what I expected.
Report review
Verified review
Jul 4, 2022
I sent a camellia and pot for a retirement gift, and it was a surprise for the receiver to get some dahlia bulbs for free.
Report review
Verified review
Sep 30, 2022
Hopefully they have a customer service as well during weekend so any request can be reviewed during those time
Report review
Answer by gardens4you.ie
Oct 3, 2022
Our customer service can be reached by email from Monday to Friday from 9:00 am to 6:00 pm (CET), you can send us emails and photos 24 hours a day and we will try to answer you within 48 hours.
Verified review
Jun 13, 2022
Plants arrived in good time but were smaller than expected and some had dried out.
Report review
Answer by gardens4you.ie
Jun 30, 2022
Our plants are nursery plants cultivated outdoor. The power of the plant is stored in its root system. We understand they may sometime not initially look as attractive as plants in a garden center or supermarket, but they are just as strong or even stronger.
Because people usually buy plants buy their appearance, plants are forced into flower to look attractive in a garden center, but will get quite a shock once brought home and planted in your garden. They can take some time to fully recover if ever. Our plants do not waste any energy, they are hardened off and just waiting to boost into life in your garden.
Verified review
May 8, 2022
Some of the plants did not grow for me??
Report review
Verified review
May 6, 2022
Plants arrived very dry
Report review
Verified review
May 11, 2022
Delivery took forever
Report review
Verified review
May 28, 2022
I got some perennials last spring and they did nothing. So hopefully these will grow for me.
Report review
Verified review
May 9, 2022
I'm happy with my purchase but some of the plants were damaged by way of foliage broken.
Report review
Verified review
Jun 22, 2022
I ordered what I thought were plants and some of my order arrived in seed packet form
Report review
Verified review
Jun 27, 2022
Plants coming in the time but they are not to big like on the picture but lovely
Report review
Answer by gardens4you.ie
Jun 30, 2022
Our photos are for illustration only and show you always a mature product photographed in summer period in order to give you a idea about the final product once planted. The size of the plants you buy is mentioned on our website. Our plants are nursery plants and they are 1 year guaranteed.
Verified review
May 5, 2022
Plants arrived in very good time but some of the plants very small.
Report review
Verified review
May 5, 2022
Bedding plants were very battered. Packaging could be improved.
Report review
Verified review
Sep 25, 2022
Quick service, but didn't realise they were so small
Report review
Answer by gardens4you.ie
Sep 27, 2022
The sizes of our plants are indicated on the site below the photos, for the most part they are delivered in pots of 9cm diameter 12 or 14cm. It is important to check and to contact us in case of doubt.
It is important to check and contact us in case of doubt. You will also find on our site many trees in pots of 21cm diameter fruit trees and ornamental trees for patio and gardens.
Verified review
Jun 23, 2022
Plants packaged carefully but not of great quality
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.