gardens4you.ie
Reviews:

646 reviews in the last 12 months5,189 total reviews  

4.36
Good

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Top positive review

Aug 14, 2023
 Verified review
Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet . Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.

Top negative review

Jun 7, 2023
 Verified review
Dead,rotten and unrecognisable plants sent!!! I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
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Reviews for gardens4you.ie

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Aug 2, 2023
 Verified review

Brown spot!

Received 20 plants,10 had brown spot and 5 were wilted and in poor health. I didn't expect to have sick plants sent to me. This brown spot didn't happen over night in the box. All the roots had completely outgrown the pots they were shipped in, although these did look healthy, they should have been in the ground with roots that long. I also, and its my own fault, didn't realise that just because the company has a dot IE website, it does not mean they are based in Ireland. I wouldn't usually buy plants that need shipping like this. I buy local plants and Ireland based suppliers to prevent receiving wilted and poor quality plants. Ti.e will tell if these plants can be revived.
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Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback. We are sorry that the plants do not meet your expectations. We supply relatively young plants that have been grown outdoors, so they require little adjustment and will continue to grow quickly. Also can all information be found on our website under customer service. If there are plants that do not develop as desired, you can always claim our guarantee.
Apr 27, 2023
 Verified review

Not great...you'll probably have to order 30% more than you need

I ordered circa 90 Stipa pony tails...they arrived promptly and I planted them within 48 hours. A couple weeks on and 25 have died. I've sent 2 emails to customer service asking if they can be replaced as explained on the website, but have not even received a reply. Beware to buyers that you may have to buy 30% + extra to account for plants that die...and don't expect their customer service to actually support or even engage with you.
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Answer by gardens4you.ie
May 2, 2023
Our last email conversation was a month ago and concerned lavenders. You have never contacted us for anything else except the first order which we sent back at our expense because you gave us an incomplete order as well as the wrong city.
May 1, 2023
 Verified review
I received 6 plants towards the end of last week 28/04/23 and two of those plants look dead. Last rights wouldn't even save them. I can't understand 12cm pots with a two foot stick coming out of them. 2 sticks in each pot these may be good at a later stage when the plant grows. I understand for packaging etc etc but could be done better. This is not the first time I have received plants from Gardens4You in this state.
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Answer by gardens4you.ie
May 2, 2023
Blueberry and rubus doesn't have leaves and can appear dead on arrival, that is the time of year we have -1ºC at night and 9ºC right now in the beginning of May normally in other years the leaves are already out but this year it is very cold. If you scratch away a small section of bark with your finger nail with will see that the bark is green underneath. Once planted the plants will grow normally.
Aug 23, 2023
 Verified review

Mother Nature Apparently

I bought from this site before I realised the company is based in the Netherlands and that the plants would be arriving from there. I wanted to support an Irish company. Hey ho. I ordered ten plants from the sale. There is a visual disparity shall we say between a shrub advertised and the one I received, although the label says it is indeed the shrub I ordered so how can I complain? Two grasses arrived half-dead and the bushes had been cut perhaps to fit the packaging box but probably just to cut off the many dead twigs. To be fair, customer service did respond. Initially, when they gave me the wrong tracking number and then when I sent them photos complaining about the poor condition of part of my order. To give you an idea as I can't post photos onto Trustpilot, one browning and dehydrated grass had been cut like a square of turf and pressed into a small plastic pot. Anyone who cares about plants wouldn't treat them this way. A company who respects their customers wouldn't sell such bad quality products. Customer service told me that the dead leaves and branches were part of the natural process, having been "exposed to wind, sun and rain". And "don't worry, just remove the leaves by hand". That "once planted in the garden, it will grow harmoniously with the seasons for many years to come". So Mother Nature to the rescue apparently. By the way, I told the company I would have to leave a disappointed review. They should be used to it by now.
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Answer by gardens4you.ie
Aug 24, 2023
Our plants are nursery plants grown outdoors all year round and are therefore exposed to a wide range of climatic conditions. We offer a 2-month growth guarantee on all our plants and are confident about the future development of these plants. If not, please come back to us with new photos for the guarantee.
Apr 17, 2023
 Verified review

Buy but no delivery or response from business..

I placed an order on the 10 April. Upon payment invoice stated I would receive order within four days. After four days elapsed and my order was not delivered , I sent an email enquiring when the order will be delivered. I got a response stating that a ticket has been issued to follow up someone would contact me shortly. I was also told to be patient and that gardens 4you were very busy, and sending emails would only delay issue being resolved. After two days I still had nobody contacting me. Now a week later and still no phone call email, or order delivery. What a shame if businesses treat paying customers as if they are actually more of an inconvenience and treat them in such a condescending way. I shall rather pay more and support local village nursery
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Answer by gardens4you.ie
Apr 19, 2023
You contacted our customer service department on the weekend when we were closed, sending multiple emails of frustration and saying things you must regret. We came back to you immediately informing you that the package was on its way but that you could still refuse it. The package was accepted the next day 18/04/2023 since you tried everywhere to make us wrong and to obtain the refund of this order via Trusted shops by pretending not to have received any answer from us, we will report you and provide Trusted shops with the evidence of our conversations by emails
Dec 4, 2023
 Verified review

Diseased plants received

I ordered 16 plants from Gardens4You.ie in July. 6 of the plants arrived with browning of the leaves which I naively put down to the 7 day delivery time. Since then the plants got progressively worse & died. I complained to Gardens4You.ie as the plants had obviously arrived with an invasive disease. Their customer service said they couldn't do anything about it. This is very poor customer service.
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Answer by gardens4you.ie
Dec 7, 2023
We regret to inform you that your recent comments have been noted for their inaccuracy and potential harm to our company's reputation. It has come to our attention that you persist in disseminating misleading information about your order, which, we would like to remind you, is covered by a 2-month guarantee. Your order for the conifers was placed in July 2023, and up until last week (December), our customer service had not received any reports of sick plants or delivery issues related to your order. It is crucial to highlight that the conifers were planted in exceptionally hot weather (July) and in unsuitable soil, possibly coupled with the use of fertilizer, which may have resulted in the roots being adversely affected. Contrary to your claims, we have maintained records of your emails explicitly requesting a replacement, which strikes us as peculiar for a customer expressing dissatisfaction with allegedly diseased plants. We would appreciate your cooperation in rectifying the dissemination of false information on various platforms. Your opinion and comments will be duly reported to trusted shops.
Jun 15, 2023
 Verified review

Some plants arrived damaged, poor customer service

Some plants arrived damaged, plants were packed under pots! customer service dismissive. Won’t be going back. Please note if ordering from Ireland that the company is not Irish and your plants will be shipped from Holland in boxes. Soil was bone dry on most plants. The amount of cardboard used in the packaging was shameful also, enough to make a tree with.
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Answer by gardens4you.ie
Jun 20, 2023
The photos we received showed plants in much better condition than your email. As a reminder, these photos were seen by the quality control manager and our manager. We offered you a 20 % discount on these plants and 2 months warranty on these products. If you read some of the comments on this page, you'll see that a lot of customers say: "arrived in time with recycled packaging ...very pleasant".
Jul 14, 2023
 Verified review
Dpd delivery company left my parcels outside the appartement block without me knowing. One of the trees ( orange tree) I ordered arrived badly damaged with broken branches, leafs and fallen fruits. The other ( olive tree) arrived so dried up with yellow leaves I needed to repot immediately.
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Answer by gardens4you.ie
Jul 24, 2023
We are sorry if dpd have delivered the parcel in this way. Take photos please of these products for the 2-month growth guarantee. If you ever have a problem with these products, please come back to us.
May 14, 2023
 Verified review
Ordered 4 iris ensata last year. They were completely shriveled up and didn’t grow. Ordered the same this year and the same thing happened.. Very disappointed. Drew this to their attention and was dismissed. (Other plants in the order were fine.)
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Answer by gardens4you.ie
May 16, 2023
Your previous order was from april 2022 the guarantee ended in October 2022 and this is the reason why the warranty was void. Our irises are dried rhizomes on a grid. A dry rhizome loses 80% of its volume. Just soak them before planting them in the sunniest part of the garden. The order from 15/04/2023 is guaranteed until the 24/06/2023 don't wait for the end of the warranty to contact us with pictures of these rhizomes if the plants failed to grow.
LP
Linda P.
Dublin
Jun 19, 2023
 Verified review

Lavender tree nothing like image on website

Ordered lavender tree to be delivered to my father for Father’s Day. It looked nothing like the picture on the website. Was very small and skinny with no flowers. Had to re-pot and are hoping will improve. Picture on website very misleading.
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Answer by gardens4you.ie
Jun 20, 2023
Thank you for your feedback. Our photos Always show you a mature product photographed in summer period. The photos are there to show you what the article becomes once planted and mature. Once planted we offer 2 month grow guarantee
Jun 1, 2023
 Verified review

expensive slow shipping, small plants

the order takes a while to be process which is not stated in the delivery time, shipping was expensive and slow, plants arrived at the significantly smaller side of the size scale provided on the website. I would definitely not order again.
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Answer by gardens4you.ie
Jun 8, 2023
The photos on our website show you always a mature product photographed in summer period. After shipping delivery is about 4-5 working days weekend and bank holidays not included. we're in Holland and among the fastest and cheapest on the internet in this sector in the 22 countries where we ship, not to mention the 2-month growth guarantee.
May 3, 2023
 Verified review
Ordered few plants from gardens4you.ie The quality of the plants quite poor,one plant just dead. They were delivered from Holland. The description is one, but the reality is the other one. Dont think I'll order again from there.
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Answer by gardens4you.ie
May 16, 2023
Thank you for your feedback. If you have any note on the quality of the products which are guaranteed until 10/06/2023 take photos and contact our customer service we will be happy to help you.
Jul 3, 2023
 Verified review
Ordered 2 plants. Received 1 dead dry & in poor condition The second plant is also in poor condition and I doubt if it will survive. I will receive credit but would much prefer replacements.
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Answer by gardens4you.ie
Jul 7, 2023
Of the 2 plants we received photos, only one was damaged, so we refunded that one in accordance with our warranty. Once planted, you have a 2-month guarantee on the hydrangea ordered.
May 25, 2023
 Verified review

Venus fly trap

I got the Venus fly trap, but it came very poor condition, kind of half death. I hope I can bring back to life ☹️ I'll never buy online flower again.
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Answer by gardens4you.ie
Jun 13, 2023
The heads of carnivorous flowers live for a few days and then die. This is part of the plant's natural cycle, not the result of buying it on the net. Carnivorous flower heads who turn black need to be removed as the plant grows.
May 22, 2023
 Verified review
The plant was sick when it arrived. Full of brown spots. Trying to recover it with neem oil treatment now. The rest of the products were fine.
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Answer by gardens4you.ie
Jun 13, 2023
Plants grown outside can sometimes have spots - not a disease, but the result of wind, rain or sun. In nature, plants with immaculate foliage do not exist. Removing the leaves is more effective than treating them, because it's useless: once removed, new leaves will develop.
Nov 1, 2023
 Verified review
The plants that I ordered looked nothing like what website shows. Basically, recieved 2 stick with a few leaves. Very very disappointing!!! You need to show what the plants look like instead of the mature version. Will not be ordering from your company again.
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Answer by gardens4you.ie
Nov 2, 2023
Our website, like all other plant websites in Europe, always showcases a mature version of the product you are purchasing, whether it's perennial plants, shrubs, or trees. When you select a product, its description includes information about its size and the diameter of its pot. Our plants are nursery-grown, cultivated outdoors year-round. Between September and February, the plants go into senescence and cease active growth that's why we offer a longer shelf life for plants purchased between september and February with complete transparency for over 30 years.
May 21, 2023
 Verified review
This was a €40 gift for a new home. Had I known it would be sooo much smaller than pictured I would have bought flowers. No not impressed with the sales technique ;( I did write to customer service but no response yet, instead I'm asked to write a review....
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Answer by gardens4you.ie
Jun 8, 2023
The photos on our website show you always a mature product photographed in summer period. Don't worry, buddleia can grow 30 to 40 cm per season. They're hardy shrubs that make great butterfly magnets.
Jun 3, 2023
 Verified review

Poor service

Purchased tree a week ago. Shipped 5 days ago but still not delivered. DPD tracking is a disaster - continuously being re-routed. Item has been boxed and in transit for over a week with no water. Will be interesting to see condition when it arrives (If ever).
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Answer by gardens4you.ie
Jun 8, 2023
After shipping delivery to Ireland is about 4-5 working days weekend and bank holidays not included. Your order was shipped the 30/05 before the weekend and delivered the 06/06/2023 on time with dpd.
Sep 13, 2023
 Verified review

Terrible Quality Plants.

recieved 4 plants that could not look any more miserable or sad. It will be 12 months before these look good. Never again will I use this website. And I use plenty online plant shops. Terrible terrible product.
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Answer by gardens4you.ie
Sep 14, 2023
Northern Europe lives to the rhythm of the 4 seasons. If you buy nursery plants (cultivated outdoor all year around) at the end of the growing season, just before autumn arrives, it's normal that their growth won't start until next spring. This is why orders between September and October are guaranteed longer than the usual 2 months.
Dec 13, 2023
 Verified review

they cancelled order but did not refundcshipping

took money for a plant and courier fwesbthen suddenly refunded money for plant but not courier fees with minimal info or explanation. chasing a refund of courier fee now but should not have to.
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Answer by gardens4you.ie
Dec 14, 2023
Your order has been automatically canceled by our system because the selected product Begonia Magical pink is not authorized for Ireland on the site. The refund of shipping costs is also programmed. According to our system you have received an automatic e-mail on this subject.