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Most relevant positive review
Mar 7, 2024
Verified review
The cardboard box should have sort of root retainer inside to prevent football moving so the young trees don't fly around during (wrong)transport. That would prevent the young shoots from getting damaged. The sticker on the box is clever but during handling thousands such boxes a day in a big mailcenter it will still happen that one gets upside down and break all fragile shoots...
I got a delivery with a badly damaged tree and I get a replacement free of charge, no questions asked. That's customer care as it should be...
I only gave Garden4you one star because I had to to in order to be able to write a review. They do NOT deserve even one star. I ordered 4 x Liriodendron tulipifera trees with the intention of growing 4 x beautiful park trees. I got 4 x rubbish trees, not in any way straight or upright; all with their leaders cut off and all in a hugely potbound condition with completely contorted roots. Despite several amicable but fruitless emails Garden4you are refusing to suitably address the situation they have created. I can return the rubbish to them but at my personal cost which they will not refund and as the return cost is not disimilar to my original payment this is a pointless exercise. I will never buy from them again and I certainly woul;d never ever recommends them to anybody else. This could have been so nice an experience all round and wasn't.
recieved 4 plants that could not look any more miserable or sad. It will be 12 months before these look good. Never again will I use this website. And I use plenty online plant shops. Terrible terrible product.
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Answer by gardens4you.ie
Sep 14, 2023
Northern Europe lives to the rhythm of the 4 seasons. If you buy nursery plants
(cultivated outdoor all year around) at the end of the growing season, just before autumn arrives, it's normal that their growth won't start until next spring. This is why orders between September and October are guaranteed longer than the usual 2 months.
Dec 13, 2023
Verified review
they cancelled order but did not refundcshipping
took money for a plant and courier fwesbthen suddenly refunded money for plant but not courier fees with minimal info or explanation. chasing a refund of courier fee now but should not have to.
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Answer by gardens4you.ie
Dec 14, 2023
Your order has been automatically canceled by our system because the selected product Begonia Magical pink is not authorized for Ireland on the site. The refund of shipping costs is also programmed. According to our system you have received an automatic e-mail on this subject.
I ordered expensive plant and they send me sick plant and responding on my complain that it is only discolour after frost which is not true. The plant obviously has black spots.
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Answer by gardens4you.ie
Jan 15, 2024
All our plants are nursery plants cultivated outdoor all year around. We has the last week -6ºC and -10ºC at night and hardy winds.
During the winter period, Mahonia media 'Winter Sun' may exhibit some staining or discoloration on its leaves, and this is considered normal you should not be worry. There are a few reasons why this can occur:
Mahonia media 'Winter Sun' is a hardy evergreen shrub, but exposure to cold winter temperatures can still cause stress. The cold weather can lead to desiccation (drying out) of the leaves and result in discoloration.
In winter, the sunlight levels are generally lower, and plants may not photosynthesize as actively. This reduced photosynthesis can lead to changes in leaf color.
As with many evergreen plants, Mahonia leaves have a lifespan, and older leaves may naturally start to show signs of aging, including discoloration.
Other environmental factors, such as wind exposure or fluctuations in temperature, can contribute to leaf discoloration.
The discoloration is limited to a few leaves and the overall health of the plant appears good, it is likely just a natural response to winter conditions. However, once planted if you observe widespread discoloration or if the plant's health is a concern, just come back to us because the plant is fully guaranteed until May 1, 2024.
Feb 14, 2024
Verified review
Stop selling non-viable bareroot fruit trees potted and sold without rooting in and with no fibrous roots whatsoever.
Customer service attitude accusitoryvand unhelpful
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Answer by gardens4you.ie
Feb 15, 2024
As we have mentioned in our numerous emails, the Persimmon Diospyros Kaki you received is completely normal for the season and had absolutely nothing to do with being placed on the tiling in your house at room temperature. Our plants are cultivated outdoors in nurseries and deserve better than that. The persimmon should have been planted long ago, as stated in our growth guarantee. You are well aware that persimmons do not have leaves or buds in winter, as you ordered it in mid-January when there was frost and snow in the following days, which we regret particularly. You also know that Persimmon Diospyros have few roots and this did not prevent the plant from growing, on the contrary. We have attempted in vain to assist you and respond to you in a professional manner. You refused our proposition to return the plant in order to obtain a full refund. Unfortunately, your comment demonstrates a lack of listening on your part and a willingness to harm our business, which we deeply regret.
Dec 21, 2023
Verified review
Horrendous company - avoid
Horrendous company - misleading, false advertising and refuses to fix incorrect orders. Have reported to consumer protection commission
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Answer by gardens4you.ie
Dec 22, 2023
We regret to inform you that the plants you received are entirely normal for this stage of development. Regrettably, we have observed instances of insult and threats directed towards our customer service team and, by extension, our company. As a result, we have taken the decision to cease all communication with you.
We wish to emphasize our commitment to transparency and adherence to legal standards. Consequently, we are prepared to forward your emails to the relevant authorities, maintaining clarity and compliance with established procedures.
Should you choose to return your order, we kindly remind you that this must be done within 14 days from the date of receipt. Please note that the associated return shipping costs will be your responsibility, aligning with the terms and conditions outlined in our warranty policy.
This review has been reported to Trusted shops.
Feb 19, 2024
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Wrong colour flowering plants sent 4 times. Colours do not match website or description.
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Answer by gardens4you.ie
Feb 20, 2024
We sincerely apologize for the inconvenience you experienced with the color of the flowering plants (Saintpaulia violet) you received . Your feedback is valuable to us, and we regret that the colors did not match what was depicted on our website or described.We have processed a refund for the plants in question.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Dec 6, 2023
Verified review
Receieved a refund with no explanation…
Received a refund with no explanation and delivery was not refunded. Very disappointing
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Answer by gardens4you.ie
Dec 7, 2023
You received an automatic email (who maybe arrived in spams or deleted items) because the Poinsettia Jester Red are not allowed for country and Ireland as mentioned on our site.
Unfortunately, there's nothing we can do about it.
Oct 8, 2023
Verified review
Slow delivery. Still not received. I thought it was an Irish company but is not.
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Answer by gardens4you.ie
Oct 9, 2023
After dispatch, deliveries take an average of 4-5 working days, not including weekends and public holidays.
We are based in Holland and have been shipping to 22 countries in Europe, including our customers in Ireland, for over 20 years.
When you click on about us, the history of the company is explained and our address published on the site is no secret to anyone.
Oct 17, 2023
Verified review
Plantes peu développées
Vendre des plants bien formés et non des boutures à peines développées.
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Answer by gardens4you.ie
Oct 19, 2023
Nous vendons uniquement des plantes de pépinières cultivées dehors toute l'année. Nous avons 6ºC ici en Hollande.
Nous sommes à 42 jours du début de l'hiver et les Hortensias sont des arbustes à feuilles caduques. Comme beaucoup de plantes, ils subissent un processus naturel qui laisse une empreinte visuelle distincte sur leur feuillage fanés, car ces plantes ne sont pas traitées chimiquement.
À l'approche de l'hiver, les hortensias commencent à perdre leurs feuilles. Ce processus, parfois perçu comme un déclin, est en fait une adaptation stratégique de la plante pour économiser de l'énergie. Les feuilles, devenues moins nécessaires en raison de la diminution de la lumière du soleil et de la baisse des températures, entrent dans une phase de sénescence.
La sénescence marque la fin de la vie utile de la feuille et un caillot se forme à la base de chaque feuille, interrompant la circulation de la sève. Ce processus naturel entraîne un dessèchement progressif des feuilles, qui deviennent de plus en plus fragiles et finissent par se détacher de la plante.
Il ne faut pas s'inquiéter de ce processus naturel. Les plantes et leurs feuilles déclinantes, se préparent en fait à l'hiver d'une manière plus résistante. En perdant temporairement leurs feuilles, elles économisent de l'énergie pour survivre aux rigueurs de la saison froide.
Rassurez-vous, une fois plantés dans un sol bien drainé, ils se développeront normalement au printemps. La commande est garantie jusqu'au 1er mai 2024.
Sep 28, 2023
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The plants I ordered were broken and looked like they were died
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Answer by gardens4you.ie
Sep 28, 2023
We deeply regret the inconvenience caused by the damaged plants you received. Please accept our sincerest apologies for this issue, and thank you for bringing it to our attention.
To better assess the extent of the damage and address the situation appropriately, could you kindly provide us with photographs of the damaged products? This visual documentation will assist us in evaluating the severity of the damage.
We would also like to remind you that our warranty is valid until May 1, 2024. We are fully committed to ensuring your seamless shopping experience and will work diligently to rectify this situation.
Once we receive the photographs, we will be able to discuss available options, such as replacing the damaged plants or refunding your order. Our priority is to ensure your complete satisfaction with your purchase.
You can send the photographs of the damaged products to our customer service we wil be happy to solve the issue.
Apr 14, 2024
Verified review
Dead plants, poor customer care, don’t waste your money.
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Answer by gardens4you.ie
Apr 16, 2024
Your assertion does not correspond with reality. Your lack of civility towards our company has compelled us to make the decision to cease accepting your orders. This resolution stems from your immature and disrespectful demeanor, which fails to meet the standards of conduct we maintain towards our customers. We kindly asking you to refrain from leaving false comments or reviews on our site while persistently attempting to place orders.
May 4, 2024
Verified review
I haven’t received my order yet ! So J can’t rate it !
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Mar 2, 2024
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Was charged twice for one delivery
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Answer by gardens4you.ie
Mar 5, 2024
As we previously informed you, it is preferable to group your purchases before sending the order and payment, as once the orders arrive in our system, it will not be possible to group them together. Everything is automated, and we ship to 22 countries in Europe. Unfortunately, you had the opportunity to cancel your two orders and make a single one, but the request did not arrive in time. Please note that we do not profit from the shipping fees, as we contribute €3 per shipment.
Dec 10, 2023
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Plants were mere cuttings
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Answer by gardens4you.ie
Dec 11, 2023
It's important to note that in winter, especially during temperatures as low as -4ºC, the growth of plants like rhododendron can indeed slow down or even cease. This is a natural response to colder conditions, and certain species may appear twig-like during this period.
You just need to protect the base with some mulch or some straw during the winter. Do not worry once planted in a well drained soil the plants will develop mid-spring season we offer guarantee until the 01/05/2024.
Sep 30, 2023
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Order has not arrived
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Answer by gardens4you.ie
Oct 2, 2023
After shipping delivery to Ireland can take 4-5 working days (average) wekend and bank holidays not included. According to dpd parcels 05162158793377 and 05162158793378 tracking informations will be update this evening we expect delivery tomorrow. If not please contact our customer service ASAP with your full shipping details.
Dec 24, 2023
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Not delivered
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Answer by gardens4you.ie
Dec 29, 2023
Thank you for bringing your concern to our attention. We apologize for any inconvenience you have experienced with the delivery of your parcel.
To better assist you and investigate the matter with DPD, we kindly ask that you contact our customer service directly. Please provide your full shipping address and any relevant details about your order. Our team is committed to resolving this issue promptly.
Apr 29, 2024
Verified review
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback.
On our website we state that delivery to Ireland takes 3-5 days. The delivery time is an indication, we cannot guarantee it. According to our information, your parcel was delivered within the delivery time.
If you are not satisfied with the delivery, please contact our customer service team directly and they will be happy to help.
Apr 10, 2024
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Answer by gardens4you.ie
Apr 16, 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate the opportunity to learn more about your concerns and see how we can improve. Please feel free to reach out to our customer service team with any further details or issues you encountered. We're committed to providing the best possible service and addressing any issues promptly.
Mar 13, 2024
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Answer by gardens4you.ie
Mar 14, 2024
We noticed you left a one-star rating without any comment. We would love to hear more about your experience and any feedback you may have. Please feel free to share your thoughts with us so we can address any concerns you may have.