There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Gooseberry bush arrived covered in mildew mould, succulanet arrived with half of dead and detached from the plant and the blue grass is half dead, tiny and very much green.
Worst experience if my life and can't contact them only though emails which they don't respond to
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Answer by gardens4you.ie
Jul 8, 2022
We came back to you right away. The white marks are not due to a fungus but to the evaporation of chlorine because the water here contains a lot of it. As for the ornamental grasses, they are always like that because they come out of a long period of dormancy in winter and towards the beginning of spring their straw-like appearance becomes again grass stems. For the damaged plant our guarantee is there for that our customer service answered you in the 48h
Verified review
Jul 23, 2022
Ordered 4 plants. Three were dead beyond redemption. One might survive. Invoice says plants were delivered from Amsterdam. Ordered on 18 of July. Got on 22nd. Too long a time for plants to be enclosed. Extremely disappointed with this service.
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Answer by gardens4you.ie
Aug 26, 2022
Geranium on the photos have suffered from the heat during the transit, please contact our customer service for a full refund or a replacement later during the season when temperature will be more adequate.
Verified review
May 30, 2022
I was not aware that the plants I ordered were coming from overseas,had I been aware I would not have ordered .the promised delivery is 4 Working days I have been waiting for 7days from order and still do not have a positive delivery date
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Answer by gardens4you.ie
Jul 8, 2022
It is not a secret that we are based in the Netherlands, our address is clearly visible on our website ditto on the history of our company and who we are in the plants business. After sending the orders are delivered within 4-5 working days. Your order arrived exactly on the 5th working day.
Date Time DPD parcel centre Parcel status+
30.05.2022 09:57 Letterkenny Coun ...
Delivered.
Evidence
30.05.2022 08:40 Letterkenny Coun ...
Out for delivery.
24.05.2022 19:03 Vijfhuizen (NL)
In transit.
24.05.2022 14:36 DPD data centre
Order information has been transmitted to DPD.
Verified review
Jun 19, 2022
Strawberry plants are unusable. The plants are old, infected. Roots with rot, partially completely rotten. Only Beltran in a 12cm pot was suitable for planting. And so in both orders. Nearly 100 euros thrown in the trash.
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Answer by gardens4you.ie
Jun 30, 2022
It was 30ºC during the day combined with nights of 14ºC, the spots on the leaves or the slight white mould on the stems is the result of this extreme heat and humidity.
Fragariae is manifested by the appearance of a kind of white fuzz that gradually covers the whole plant, starting with the leaves. It occurs when hot sunny spells alternate with rainfall, but rest assured that once planted this problem will dissipate on its own once the humidity level drops. if the plants failed to grow this season just send new photos to our customer service we will arrange a new shipping or a refund.
Verified review
Apr 19, 2022
Terrible customer service. No reply from them after a week. No idea when my mini trees will be delivered and it's nearly 2 weeks later. Items coming from the Netherlands, I was under impression it was an Irish website.
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Answer by gardens4you.ie
Jul 8, 2022
You received a response 48h after your email. As informed the payment was blocked in PayPal without us being able to read the order either manually or automatically. As requested in your second mail we have cancelled your order. It was not able to be resend out due to missing address information too.
Verified review
Apr 19, 2022
Delivery took over a week and as a result plants were half dead upon arrival. I also ordered 11live plants and i got 7 live (ish) plants and 4 came as seed packets. Would not buy from here again. Disappointed
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Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery is about 4-5 working days. If some plants arrived damaged just send photos evidence to our customer service we will be happy to resend them or to refund them in accordance with our guarantee.
Verified review
Jun 22, 2022
The plants I received look to be all dead apart from tge little Hosta. I have emailed my complaint to the company. I have photos if needed. I have them in water to see if any life in them. So so dissapointed.
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Answer by gardens4you.ie
Jul 7, 2022
Most of the plants from this order was delivered as bare roost and need between 4 to 16 weeks to come out. you seem to have no real knowledge of the products ordered it is important that you respect our planting tips to avoid losing the warranty on these products. No photos have been received to our customer service regarding the other plants in pot (Buddleja davidii Pink, Hydrangea paniculata Wims Red, Photinia x fraseri Fenna 9 cm pot for exemple).
Verified review
May 3, 2022
Very disappointed with my order. I item missing , got a refund for hydrangea but didn’t ask for refund as I wanted a replacement . I send this as a gift.?? Agapanthus x2 one dead , just a twig .
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Answer by gardens4you.ie
Jul 8, 2022
The roots were the usual size you just had to open the bag to see it. Regarding the hydrangea, our site specifies that if the price of the product is lower than the delivery costs, it will be reimbursed, this is what we have done.
Verified review
Jul 22, 2022
I’d give it no stars if I could. I ordered 7 plants. I just got one plant. That’s half dead. No warning or money back that the way they plants had been cancelled. Absolutely disgraceful service.
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Answer by gardens4you.ie
Aug 26, 2022
The all order have been cancelled and refunded because they are not allowed fro your country destination inclusive the plant that you received, that was not intended for your order.
Verified review
May 12, 2022
My plants arrived in poor condition and a number of items were missing from the order. I have emailed customer service for the issue to be resolved but have heard nothing back yet. Disappointing
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Answer by gardens4you.ie
Sep 1, 2022
During the season we try to answer within 48 hours maximum. According to our system the same day a partial refund have been processed for the damaged items and full refund chosen by you instead of a replacement.
Verified review
Aug 7, 2022
Received my order and the tree I ordered was just one branch and broken not what I ordered t email them with photo and got no reply I am not happy with there service
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Answer by gardens4you.ie
Aug 26, 2022
It is normal that when you contact us on a Friday evening when our offices are closed, the answer will only come on Monday morning when we are open. According to our system and email you received an answer and 35% for the damaged branch.
Verified review
Jul 5, 2022
Don't trust the description, when it arrived I was extremely disappointed half the leaves were cut off and it seems very empty compared to the photo on their website. DONT RECOMMEND !!👎👎
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Answer by gardens4you.ie
Jul 7, 2022
If you had show the whole plant the other customers could see that the plant is beautiful. The plant received is exactly like the one described on the website at €20.45 with a size between 60-80cm from the top to the base of the pot. The tips of the areca always dry out as the plant grows and have been professionally cut to stimulate the growth of new leaves which we have explained to you.
Verified review
Aug 17, 2022
The plants are much smaller and look nothing like the photos on the website
Chewing gum also stuck to bag around plant, completely disgusting 🤮
I would not recommend this website
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Answer by gardens4you.ie
Aug 26, 2022
The photos on our websites always show a mature product grown outdoors and already planted in the garden to give you an idea of what will happen to the young plants ordered. In hot weather, the leaves of plants, shrubs and trees become stained and dry. This is normal and is the only way for plants to survive the intense heat and drought that Europe has been experiencing for more than 2 months now, we offer 1 year growth guarantee on the plants
Verified review
Apr 30, 2022
Delivery took 6 days to arrive from when it was dispatched. Most had died. Could be DPD couriers fault but either way its not satisfactory. I won't be using this again.
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Answer by gardens4you.ie
Jul 8, 2022
If you have had problems with your order, take pictures of the products and contact our customer service right away, we will be happy to offer you an appropriate solution in accordance with our guarantee.
Verified review
Nov 2, 2022
I ordered geraniums and I received a dead brown floppy plant. When contacting the customer service about it, they were unwilling to replace the plant or refund me.
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Answer by gardens4you.ie
Nov 4, 2022
As informed Geranium are summer plants when you order them end of October beginning of November the plant do non longer exist at the level of the ground which is normal for plants cultivated in accordance with the seasons since our plants are cultivated outside all the year we do not sell plants cultivated under heated greenhouses. The roots are alive the plant will start its cycle again in mid-April it is important to plant it with complete soil and to protect the top of the soil with a mulch or dead leaves.
Your comment is unfortunately untrue because you also asked for a full refund of the order which included 2 Gaultheria Procumbens, 1 aubrietia, 1 rhododendron and 1 geranium for a total amount of €45.50 including shipping. The fact that you don't know the plants is not a problem in itself we are here to provide you with all the explanations you need and our assistance. However, the fact of denigrating a company, its customer service or a product by the only lack of knowledge is not good, as a reminder, the 4 seasons in Europe are part of the plant cycle.
Verified review
Jul 12, 2022
Order a bag of soil that arrives with fungus gnats and pupae, no refund or solution offered, the shop is in total denial of what they sent. Avoid this webshop.
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Answer by gardens4you.ie
Aug 26, 2022
Unfortunately you never provided us photos of anything. We have 24 bags bonsai from DCM and 7 Culvita Cactus Soil, none of the inspected bags had any problems, we opened them outside to avoid any problem or contamination without finding anything.
Verified review
May 4, 2022
I ordered six plants, when I received them two were absolutely tiny and two were brown and withered so out of six plants I paid for I got two that I could plant
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Answer by gardens4you.ie
Jul 8, 2022
If you have had problems with your order, take pictures of the products and contact our customer service right away, we will be happy to offer you an appropriate solution in accordance with our guarantee.
Verified review
May 30, 2022
The plants looked half dead when they arrived. The delivery company obviously didn't treat them well, the box was left upside down at the front door!
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Answer by gardens4you.ie
Sep 1, 2022
Please do a scratch test on the plants you describe as dead if the wood is green no worries but if the wood under the bark is brown send a picture to our customer service we will then replace or refund the plants.
Verified review
Aug 15, 2022
Flowers s came dead well water all right soaked right through .. what waste of money shouldn't of been sold in state they were..
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Answer by gardens4you.ie
Aug 26, 2022
We are sorry to see these plants arrive in good conditions planted in stony, dry soil that does not reflect our planting advice provided. It is clear that the guarantee will not apply to this order, we prefer to be honest.
Verified review
Jul 15, 2022
Very disappointed. Roses delivered did not match website description and customer service was unsatisfactory.
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Answer by gardens4you.ie
Aug 26, 2022
You received exactly the same pink rose (Fairy Roses pink) advertise on our website since more than 20 years. We informed you that the pigmentation of the roses and their color could slightly differ depending on the shade or the sun.
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