I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Packaging and delivery was good but the plant itself was not. Flowers and leaves torn and brown. Disappointing as this was meant as a gift.
Report review
Answer by gardens4you.ie
Sep 1, 2022
We are sorry to hear that you are disappointed with the items received. Please send photos evidence to our customer service we will be happy to come back to you with an appropriate solution in accordance with our guarantee.
Verified review
Aug 29, 2022
What a joke, better off buying seeds and watching them sprout if you want plants this small.
Report review
Answer by gardens4you.ie
Aug 30, 2022
We are sorry to hear that you are disappointed with the plants received. Our plants are nursery plants cultivated outdoor.
The size of the plants on our site is always announced .The plants are always measured from the top to the bottom of the disposable plastic pot the measure are international. Do not worry the order is 1 year guaranteed.
Verified review
Nov 5, 2022
My delivery arrived with plants out of their pots and stick broken. Delivery not great.
Report review
Answer by gardens4you.ie
Nov 7, 2022
We are sincerely sorry to hear that, take pictures of the box and of the product please and contact our customer service we can then return to the carrier DPD and open an official complaint we do it systematically in case of bad delivery. Even if the products themselves are not damaged it is important to report any packages that arrive damaged so that we can forward the information to the 22 countries where we ship.
Verified review
May 31, 2022
Product was much smaller than what was specified on the product description.
Report review
Answer by gardens4you.ie
Jul 8, 2022
The size of the product is well notified on the site and always includes the size of the pot, the measures are international.
If you think you have received some smaller products please take pictures with measurements and contact our customer service department we will be happy to help you.
Verified review
Jun 29, 2022
Very disappointed with my purchase, very weak and small plant altogether
Report review
Answer by gardens4you.ie
Jun 30, 2022
We are sorry to hear that you are disappointed with the plants received. Rest assure the all order is guaranteed. if you have any problem during the growth guarantee below come back to us without any problem.
Here is how our warranty applies.
Warranty period:
-Perennials and potted shrubs/trees: 1 year
-Indoor plants and bonsai: 1 month
-Spring bulbs: 1 growing season until May 31 at the latest.
-Summer bulbs, rhizomes and bedding plants: 1 growing season until October 1st at the latest.
Verified review
Jun 16, 2022
Delivery was very fast but plants after I put them in pots dying.
Report review
Answer by gardens4you.ie
Jun 30, 2022
We are sorry to see that, the order is guaranteed. Please take contact with our customer service we will be happy to arrange something under our guarantee.
Verified review
Jun 23, 2022
Plants were dry and withered, I don't think they will recover
Report review
Answer by gardens4you.ie
Jun 30, 2022
We are sorry to hear that, the order is guaranteed you just need to send photos to our customer service.
You have never contacted our customer service for this reason we would like to hear from you how you can give us such a low rating without ever having requested a problem on the order received
Verified review
Jul 24, 2022
Badly wilted rose bush, not sure if I'll be able to save it
Report review
Answer by gardens4you.ie
Sep 1, 2022
We are sorry to hear that you are disappointed with the rose bush received. Please send photos evidence to our customer service we will be happy to come back to you with an appropriate solution in accordance with our guarantee.
Verified review
Jul 18, 2022
Rose bush was dead and the tree is all bent at the bottom
Report review
Answer by gardens4you.ie
Aug 26, 2022
Normally we always remove the flowers on the plants because they will bloom all season and the heat makes the roses wilt we had 27ºC this week. Regarding the camellia tree a replacement was send to you the next day. It's sorry to see that you don't mention the free plant you have kept and the new one you have received
Verified review
Aug 31, 2022
they sent out dead plants, then refused to replace them.
Report review
Answer by gardens4you.ie
Sep 1, 2022
All plants have a season of growth and decline where their visual aspect decreases with the arrival of autumn. It is not necessary to believe that a hot and extremely dry summer has been beneficial to plants, the extreme heat has only accentuated the visual aspect of these plants which in late August already have autumn foliage and that in all gardens this year. The plants received are not dead and are 1 year guaranteed.
Verified review
Jun 22, 2022
plant was dead on arrival and nothing like advertised
Report review
Answer by gardens4you.ie
Jun 30, 2022
The plant suffered in the box with the 30ºC we had last week and we clearly explained this to you and refunded this purchase immediately. It is distressing however to see despite the refund and our explanation that you posted your comment knowing that the plant had suffered from the heat during transit.
Verified review
Jul 17, 2022
Plants were very poor quality and very small.
Report review
Answer by gardens4you.ie
Aug 26, 2022
All orders placed on our website are guaranteed, pleas send photos to our customer service we will be happy to help you.
Verified review
Jul 5, 2022
Disappointed with quality of what I purchased
Report review
Answer by gardens4you.ie
Sep 1, 2022
We are sorry to hear that you are disappointed with the items received. Please send photos evidence to our customer service we will be happy to come back to you with an appropriate solution in accordance with our guarantee.
Verified review
Jun 23, 2022
Much smaller than on website
Report review
Answer by gardens4you.ie
Jul 1, 2022
The photos on our website show you always mature plants photographed in summer time in order to give you an idea about the plants later once planted.
The size of the plants advertised are visible on our website and those size always include the disposable plastic pots.
Verified review
Aug 19, 2022
Very inferior product
Report review
Answer by gardens4you.ie
Aug 26, 2022
The hostas you received are starting to grow it will take 2-4 weeks for you plants to develop more, you ordered them at the end of August this is just the beginning of the growth. On the pictures the new green leaves are already attacked by snails you can't talk about inferior products if you don't take care of your plantations it's important to stay honest and objective.
Verified review
Jul 4, 2022
The roots had grown outside the pots / many brown spots on leaves.
Report review
Answer by gardens4you.ie
Sep 1, 2022
It is common to see on clematis roots coming out of the pot, they are climbers. The brown leaves that may appear are withdrawn as the season progresses, plants grown outside never have immaculate leaves all year round, look closely in nature and you will see for yourself.
Arrived on time, plants full of black spot
Very disappointed
Report review
Answer by gardens4you.ie
Sep 1, 2022
With the heat of this season all the deciduous hedge plants already have leaves that look like the one usually seen in September, you can't help it, it's a common phenomenon with this variety that always protects itself from the extreme heat. Note that the flowering hedge are deciduous specimens they will loose the leaves soon. Everything will grow back in march-april they are 1 year guaranteed.
Verified review
Jun 12, 2022
how can i rate you when i have not yet had my goods
Report review
Answer by gardens4you.ie
Jun 30, 2022
Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.
Verified review
Jun 27, 2022
i dont have my plant yet so i cant rate it .
Report review
Answer by gardens4you.ie
Jun 30, 2022
According to dpd the parcel was delivered the same day.
Delivery status
Date Time City Parcel status+
27.06.2022 11:25 Campus Road, Cas ...
Delivered.
Evidence
27.06.2022 07:36 Campus Road, Cas ...
Out for delivery.
21.06.2022 21:12 Vijfhuizen (NL)
In transit.
21.06.2022 15:56 DPD data centre
Order information has been transmitted to DPD.
Verified review
Jul 24, 2022
Send my product. No order received
Report review
Answer by gardens4you.ie
Aug 26, 2022
Wer informed you by mail, the Astrantia major Shaggy 9 cm ordered on pour website are not allowed for your country, you have been informed and refund immediately.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.