There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
I was disappointed to be honest. I thought they were expensive for what I received. Hopefully they will grow as they are roots and then a very small plant of witch hazel which need alot of care to get ir established.
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5 days ago
Rude, unprofessional, and totally incompetent; the worst customer experience I've ever had - I emailed them to ask what was happening with my order, as they had sent a tracking link which didn't work. I received a blunt, garbled email informing me that my order had been dispatched to the wrong country. This was 6 days after I'd placed the order and the day before my mother's birthday. When I said I was disappointed, I received the rudest email I've ever had from a customer service team, which also didn't accept any accountability.
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5 days ago
Not delivered to correct address, completely different postcode. Had to chase down and couldn't find and got redelivered by recipient which it was wrongly delivered to. Also looks nothing like picture shown, not one rose in bloom which I think should be mentioned before buying
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Verified review
6 days ago
I have not heard from them I can't get in contact with and nothing arrived not one thing
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Mar 15, 2023
I ordered some plants .
They arrived yesterday
I ordered buddleia I thought I would receive more plants that what was in the box
I received a very small pot with dried out plant in it
I hope this will grow.
I ordered lavender plant as well received 5 of those when I thought I was getting one
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Answer by gardens4you.ie
12 days ago
Thank you for your feedback. Don't worry buddleia in winter (we have -2ºC at night) are often less attractive visually once planted it will grow normally we offer 2 months of growth guaranthy on our products
Verified review
Mar 13, 2023
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Answer by gardens4you.ie
Mar 14, 2023
Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed for a period of 2 months.
Verified review
Mar 9, 2023
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Mar 5, 2023
10 days later and I’m still waiting
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Answer by gardens4you.ie
Mar 7, 2023
Your order was placed before the weekend 24/02/2023 and shipped normally the 28/03/2023 as we mentioned on our website. After shipping delivery is about 4-5 working days weekend and bank holidays not included, the order was delivered on time with dpd with delivery evidence.
06.03.2023 10:09 Dublin Hill, Cor ...
Delivered.
Evidence
06.03.2023 07:49 Dublin Hill, Cor ...
Out for delivery.
01.03.2023 01:54 Veenendaal (NL)
In transit.
27.02.2023 08:16 DPD data centre
Order information has been transmitted to DPD.
Verified review
Mar 5, 2023
Plants are of very poor quality.
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Answer by gardens4you.ie
Mar 9, 2023
Thank you for your feedback. The photo of one of the 2 buddleias received is completely normal for the season especially during the winter period, we have -2ºC at night here in the Netherlands this is nursery plant cultivated outdoor all year around. Do not worry the order is 2 months guaranteed, if the plant failed to grow the item will be simply replaced or refunded.
Verified review
Mar 3, 2023
Begonia tubers arrived Begonia Pendula. I have seen bigger marbles and some as soft as butter. I would suggest tighter quality control. and a photo of not only the plaint in bloom but a photo of the tubers.
Not impressed at all.
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Answer by gardens4you.ie
Mar 7, 2023
Thank you for the feedback. Our roots and bulbs are controlled for more than 30 years by experts and official organizations. Take pictures of what you received our customer service will be happy to offer you assistance and advise for this order.
Verified review
Mar 2, 2023
Ordered 2 items and when they arrived they were tiny, they would get lost in the garden. The stake was even taller than both. No where close to items advertised online. Delivery charge I thought was excessive. Disappointed in general, I would look elsewhere next time.
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Answer by gardens4you.ie
Mar 3, 2023
The photos on our site are for illustrative purposes only and always show you the products photographed in summer.
We are in winter it is -4ºC in Northern Europe we have 4 seasons you seem to forget. Our plants are cultivated outside all year round,The photos on our site are for illustrative purposes only and always show you the products photographed in summer.
We are in winter it is -4ºC in Northern Europe we have 4 seasons you seem to forget. Our plants are cultivated outside all year round, you will not find plants cultivated in heated greenhouses or imported like you find in supermarkets. The items are in perfect condition and are identical to the measurements and sizes advertised on our site for these products. The wooden rods are not the stake of the plants, we put them in the boxes to avoid that the plants do not move.
Verified review
Feb 27, 2023
Awful condition.
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Answer by gardens4you.ie
Mar 2, 2023
We are sorry to read your disappointment via your comment we cannot find any mail from you in our system. You had ordered a Euonymus alatus Burning Bush which is a plant still dormant in winter and some Saponaria ocymoides Soapwort roots. We are surprised to read that a problem has occurred on these products, especially the roots which are like our plants well packed. Please take some photos of these products and contact our customer service we will be happy to solve the problem.
Verified review
Feb 26, 2023
My delivery was dumped over the wall and the pot was smashed.
The delivery person should have rang the doorbell and delivered it to the front door instead of throwing it over the wall.
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Answer by gardens4you.ie
Feb 27, 2023
This incident from an unscrupulous delivery person is regrettable and we called the dpd depot in Ireland immediately. We would have preferred to stay on the positive side and have you talk about the replacement that we have arranged as our orders are 100% guaranteed. The star you left will not lower dpd's rating on Trusted Shop but ours which we regret. You could have at least waited for our feedback and responsiveness before leaving a comment of this nature.
Verified review
Feb 23, 2023
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Answer by gardens4you.ie
Feb 24, 2023
Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed until May 1, 2023.
Verified review
Feb 7, 2023
My 9 Erica carneas should have been multicolored but I received almost all of them white which is not what I ordered. In addition they are in very bad condition and extremely small. I could have booth a much better quality elsewhere. Extremely disappointed and will probably not use again.
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Answer by gardens4you.ie
Feb 7, 2023
We are sorry to hear that the Erica carnea received are not what you expected. Please send photos to our customer service of the 9 plants received we will be happy to come back to you with an appropriate answer and solution.
Verified review
Feb 3, 2023
I didn’t realise that some of the plants would arrive not potted and in root form. Maybe it says it somewhere but I didn’t see it.
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Answer by gardens4you.ie
Feb 6, 2023
The photos on our site always show a plant. The product description next to the picture shows you if the plant is delivered as a bulb, rhizome, root or pot plant.
Verified review
Jan 25, 2023
Items arrived damaged.
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Answer by gardens4you.ie
Jan 26, 2023
We are sorry to hear via Trusted shops that some items arrived damaged.
Please take some photos and contact ASAP our customer service we will be happy to solve the problem, the ordered plants are 100% guaranteed.
Verified review
Jan 15, 2023
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Answer by gardens4you.ie
Jan 16, 2023
Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed until May 1, 2023.
Verified review
Jan 10, 2023
The plants came completely messed with reduced compost. The trees were smaller than measures and photos and one of them was only 3 twigs. Pots were good quality.
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Answer by gardens4you.ie
Jan 10, 2023
We are sincerely sorry to hear that you are disappointed with the items received. Please send photos evidence to our customer service we will be happy to come back to you with some appropriate solution in accordance with our guarantee. Do not worry all orders placed on our website are 100% guaranteed.
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