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Aug 14, 2023
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Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet .
Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.
The most unprofessional experience I've ever had. Received plants in spring that were supposed to be plug plants, young specimen but were obviously very old and had bern kept in the pots a year too long and had gotten woody. They were nothing like the sane type of plabt i had previously recieved from them. I couldn't plant them so I asked to return for a refund and they were not forthcoming eventually they agreed. I told they they could puck up the plants as I needed to buy new ones. They said they couldn't afford to pick them up. I placed an order this week, they cancelled it twice without any correspondence and when I enquired I got a nasty letter from them telling me they wouldn't sell to me because I forced the guarantee, demanded a refunding and kept the products. I used the guarantee this offer and now they have blacklisted me. The email and all the transactions have been poorly eroded and very unprofessional
A number of the plants received have black spots on leaves . Completely dry and gasping for a drink on arrival
Answer by gardens4you.ie
3 days ago
Thank yóu for your feedback.
We are very sorry to hear that the order did not meet your expectations.
Please directly contact our customer service and we will be happy to assist you.
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11 days ago
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Terrible Quality Plants.
recieved 4 plants that could not look any more miserable or sad. It will be 12 months before these look good. Never again will I use this website. And I use plenty online plant shops. Terrible terrible product.
Answer by gardens4you.ie
9 days ago
Northern Europe lives to the rhythm of the 4 seasons. If you buy nursery plants
(cultivated outdoor all year around) at the end of the growing season, just before autumn arrives, it's normal that their growth won't start until next spring. This is why orders between September and October are guaranteed longer than the usual 2 months.
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Sep 1, 2023
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My order hasn't arrived...5 working…
My order hasn't arrived...5 working days later
Answer by gardens4you.ie
Sep 5, 2023
For an unknown reason your parcel shipped on 25/08/2023 and confirmed by us per mail with tracking information https://tracking.dpd.de/status/en_NL/parcel/05162158787269 is returned on 05/09/2023 (today) to our company without any explanation from dpd the transport company.
You are leaving a negative review even though you know full well that this unfortunate and rare incident is beyond our company's control. We cannot put a tracking device on every parcel. We ship to a total of 22 countries, so if you don't let our customer service know that your parcel hasn't arrived on time, we can't guess...We prefer to tell you in all honesty.
We still have standard camellias in stock (13 in total) if you decide to come back to us and confirm by e-mail your complete shipping address including Eircode we will be happy to send you a complete new order or refund the order of course.
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Aug 28, 2023
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Stop using DPD for deliveries
Answer by gardens4you.ie
Aug 28, 2023
We're sorry if you've had a bad shipping experience with dpd. We ship to 22 countries in Europe with this company and the majority of deliveries go smoothly. Unfortunately, a delivery incident is always possible what we regret.
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Aug 27, 2023
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Strawberry plant the leaves were not in good condition
Answer by gardens4you.ie
Aug 28, 2023
Our plants are nursery plants, grown outdoors all year round and therefore exposed to sun and weather. Strawberry foliage, which starts in March, always declines at the end of August, which is completely in line with the plant's natural cycle.
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Aug 24, 2023
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Worried!!!
Answer by gardens4you.ie
Aug 24, 2023
Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.
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Aug 23, 2023
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Mother Nature Apparently
I bought from this site before I realised the company is based in the Netherlands and that the plants would be arriving from there. I wanted to support an Irish company. Hey ho. I ordered ten plants from the sale. There is a visual disparity shall we say between a shrub advertised and the one I received, although the label says it is indeed the shrub I ordered so how can I complain? Two grasses arrived half-dead and the bushes had been cut perhaps to fit the packaging box but probably just to cut off the many dead twigs. To be fair, customer service did respond. Initially, when they gave me the wrong tracking number and then when I sent them photos complaining about the poor condition of part of my order. To give you an idea as I can't post photos onto Trustpilot, one browning and dehydrated grass had been cut like a square of turf and pressed into a small plastic pot. Anyone who cares about plants wouldn't treat them this way. A company who respects their customers wouldn't sell such bad quality products. Customer service told me that the dead leaves and branches were part of the natural process, having been "exposed to wind, sun and rain". And "don't worry, just remove the leaves by hand". That "once planted in the garden, it will grow harmoniously with the seasons for many years to come". So Mother Nature to the rescue apparently. By the way, I told the company I would have to leave a disappointed review. They should be used to it by now.
Answer by gardens4you.ie
Aug 24, 2023
Our plants are nursery plants grown outdoors all year round and are therefore exposed to a wide range of climatic conditions. We offer a 2-month growth guarantee on all our plants and are confident about the future development of these plants. If not, please come back to us with new photos for the guarantee.
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Aug 19, 2023
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Answer by gardens4you.ie
Aug 24, 2023
Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.
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Aug 18, 2023
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Not very happy with my delivery...
Plants didn't look good asinine pictures
Answer by gardens4you.ie
Aug 18, 2023
Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.
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Aug 16, 2023
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Everything. Quality of the product very low
Answer by gardens4you.ie
Aug 18, 2023
Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.
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Aug 15, 2023
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Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback.
We are very sorry that the plant did not meet your expectations. We supply relatively young plants that have been grown outdoors, so they require little adjustment and will continue to grow quickly. If the plant does not develop as desired, you can always claim our guarantee,
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Aug 15, 2023
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My grapevine was very shabby looking when it arrived. Had I seen it in a garden centre I would not have bought it in this condition. I have planted it and hoping it will produce. My orange plant was perfect.
Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback.
We are sorry that the grapevine did not meet your expectations. Please contact our customer service and we will be happy to assist you.
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Aug 2, 2023
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Brown spot!
Received 20 plants,10 had brown spot and 5 were wilted and in poor health. I didn't expect to have sick plants sent to me. This brown spot didn't happen over night in the box. All the roots had completely outgrown the pots they were shipped in, although these did look healthy, they should have been in the ground with roots that long. I also, and its my own fault, didn't realise that just because the company has a dot IE website, it does not mean they are based in Ireland. I wouldn't usually buy plants that need shipping like this. I buy local plants and Ireland based suppliers to prevent receiving wilted and poor quality plants. Ti.e will tell if these plants can be revived.
Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback.
We are sorry that the plants do not meet your expectations.
We supply relatively young plants that have been grown outdoors, so they require little adjustment and will continue to grow quickly.
Also can all information be found on our website under customer service. If there are plants that do not develop as desired, you can always claim our guarantee.
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Aug 1, 2023
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Choices priced fairly
It was good and had a wide choice of plants and prices were very fair.
Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback.
We are pleased that the delivery was to your satisfaction.
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Aug 1, 2023
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Prompt delivery . Very small plants !
Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback.
We supply relatively young plants that have been grown outdoors, so they require little adjustment and will continue to grow quickly. If there are plants that do not develop as desired, you can always claim our guarantee.
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Aug 1, 2023
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Diseased bulbs , non flowering bulbs non growing bulbs and plants
Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback.
We are very sorry that the order does not meet you expectations.
For the one bare root out of three that after soaking had soft spongey drown patch we arranged a full refund.
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Jul 30, 2023
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Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback.
We are very sorry that you are not satisfied with our service. Please contact our customer service so that we can improve our service for you.
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Jul 30, 2023
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Still don’t have delivery very disappointing service. Does not follow through with what they say on the website.
Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback.
We are very sorry for the delivery delay. Due to an unsuccessful delivery attempt (recipient not located) the parcel was returned to the delivery centre and was then delivered to the residence on August 1st. Please contact our customer service if you have not received the package.
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Jul 27, 2023
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Answer by gardens4you.ie
Jul 28, 2023
According to our system your order left our company the 21/07/2023 and arrived the 24/07/2023. If you have put a star you certainly had problems with your order take pictures and contact our customer service we will be happy to answer you.
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Jul 27, 2023
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One of the plants were unavailable after order had been made. The second half of my order cam a few days after the first delivery. Your customer service was fast and professional but I would prefer to have avoided needing customer service all together
Answer by gardens4you.ie
Jul 28, 2023
Thank you for your feedback.
According to our system the missing plant arrived the 26/07/2023. we ship to 22 countries in Europe, mistakes are human - we've done our best to put things right in a positive way.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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