I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
I didn’t like finding out that although the website seems like an Irish (.ie) site the company is based in The Netherlands. It’s a week since my order and the parcel is only now in DPD head office. That’s too long for plants to be in a box. I won’t order from Gardens 4U again. I can’t comment on the product as I haven’t received anything yet
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Verified review
Aug 4, 2022
The plant were in a very bad shape
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Answer by gardens4you.ie
Sep 1, 2022
It is possible that some of the leaves have suffered from heat during the transit with the heat we are currently experiencing. Remove please the damaged leaves and return to us for warranty if the plants do not give you full satisfaction once planted.
Verified review
Jul 31, 2022
Packaging and delivery was good but the plant itself was not. Flowers and leaves torn and brown. Disappointing as this was meant as a gift.
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Answer by gardens4you.ie
Sep 1, 2022
We are sorry to hear that you are disappointed with the items received. Please send photos evidence to our customer service we will be happy to come back to you with an appropriate solution in accordance with our guarantee.
Verified review
Jul 29, 2022
The Order arrived by DPD in two slim boxes and not at all what we expected four half dead plants and the other one is just like a bulb.
We should have gone to the Garden Centre as the website does not advise that they come shipped in nearly a week.
Bulbs may be ok to send this way but definately not live plants .
Very disappointed indeed.
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Answer by gardens4you.ie
Aug 26, 2022
It is possible that the plants suffered from the heat during the transit with the heat wave of July. Send please photos of the plants to our customer service, the order is 100% guaranteed
Verified review
Jul 27, 2022
Money taken from my account and never received the goods and having to email for money to be returned to my account and I am still waiting on them to return the money to my account I will never use this company again
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Answer by gardens4you.ie
Aug 26, 2022
Unfortunately you provided an incomplete address without Eircode. An automatic email was sent to you in order to correct the initial address without response from you within 5 days our system has cancelled and refunded the order.
Verified review
Jul 25, 2022
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Answer by gardens4you.ie
Sep 1, 2022
If you have left 2 stars you certainly have an interesting opinion to share about your order our customer service is ready to receive it in order to help you.
Verified review
Jul 24, 2022
Badly wilted rose bush, not sure if I'll be able to save it
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Answer by gardens4you.ie
Sep 1, 2022
We are sorry to hear that you are disappointed with the rose bush received. Please send photos evidence to our customer service we will be happy to come back to you with an appropriate solution in accordance with our guarantee.
Verified review
Jul 24, 2022
Send my product. No order received
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Answer by gardens4you.ie
Aug 26, 2022
Wer informed you by mail, the Astrantia major Shaggy 9 cm ordered on pour website are not allowed for your country, you have been informed and refund immediately.
Verified review
Jul 23, 2022
Your seekimng a reviw is premature. Only 2 of the 5 plants I ordered have thus far been delivered. Iwould be concerned as to the condition of the outstsanding plants if and when they arrive havng spent so long in transit.
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Answer by gardens4you.ie
Aug 26, 2022
Few plants ordered on pou website are not allowed for your country you have been informed by automatic email, refund was process immediately.
Verified review
Jul 23, 2022
Ordered 4 plants. Three were dead beyond redemption. One might survive. Invoice says plants were delivered from Amsterdam. Ordered on 18 of July. Got on 22nd. Too long a time for plants to be enclosed. Extremely disappointed with this service.
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Answer by gardens4you.ie
Aug 26, 2022
Geranium on the photos have suffered from the heat during the transit, please contact our customer service for a full refund or a replacement later during the season when temperature will be more adequate.
Verified review
Jul 22, 2022
I’d give it no stars if I could. I ordered 7 plants. I just got one plant. That’s half dead. No warning or money back that the way they plants had been cancelled. Absolutely disgraceful service.
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Answer by gardens4you.ie
Aug 26, 2022
The all order have been cancelled and refunded because they are not allowed fro your country destination inclusive the plant that you received, that was not intended for your order.
Verified review
Jul 18, 2022
Rose bush was dead and the tree is all bent at the bottom
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Answer by gardens4you.ie
Aug 26, 2022
Normally we always remove the flowers on the plants because they will bloom all season and the heat makes the roses wilt we had 27ºC this week. Regarding the camellia tree a replacement was send to you the next day. It's sorry to see that you don't mention the free plant you have kept and the new one you have received
Verified review
Jul 17, 2022
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Answer by gardens4you.ie
Sep 1, 2022
If you have left 2 stars you certainly have an interesting opinion to share about your order our customer service is ready to receive it in order to help you.
Verified review
Jul 17, 2022
Plants were very poor quality and very small.
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Answer by gardens4you.ie
Aug 26, 2022
All orders placed on our website are guaranteed, pleas send photos to our customer service we will be happy to help you.
Verified review
Jul 15, 2022
Very disappointed. Roses delivered did not match website description and customer service was unsatisfactory.
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Answer by gardens4you.ie
Aug 26, 2022
You received exactly the same pink rose (Fairy Roses pink) advertise on our website since more than 20 years. We informed you that the pigmentation of the roses and their color could slightly differ depending on the shade or the sun.
Verified review
Jul 12, 2022
Order a bag of soil that arrives with fungus gnats and pupae, no refund or solution offered, the shop is in total denial of what they sent. Avoid this webshop.
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Answer by gardens4you.ie
Aug 26, 2022
Unfortunately you never provided us photos of anything. We have 24 bags bonsai from DCM and 7 Culvita Cactus Soil, none of the inspected bags had any problems, we opened them outside to avoid any problem or contamination without finding anything.
Verified review
Jul 8, 2022
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Verified review
Jul 5, 2022
Disappointed with quality of what I purchased
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Answer by gardens4you.ie
Sep 1, 2022
We are sorry to hear that you are disappointed with the items received. Please send photos evidence to our customer service we will be happy to come back to you with an appropriate solution in accordance with our guarantee.
Verified review
Jul 5, 2022
Don't trust the description, when it arrived I was extremely disappointed half the leaves were cut off and it seems very empty compared to the photo on their website. DONT RECOMMEND !!👎👎
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Answer by gardens4you.ie
Jul 7, 2022
If you had show the whole plant the other customers could see that the plant is beautiful. The plant received is exactly like the one described on the website at €20.45 with a size between 60-80cm from the top to the base of the pot. The tips of the areca always dry out as the plant grows and have been professionally cut to stimulate the growth of new leaves which we have explained to you.
Verified review
Jul 4, 2022
I sent a camellia and pot for a retirement gift, and it was a surprise for the receiver to get some dahlia bulbs for free.
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