gardens4you.ieReviews

: 4,160Good

4.38

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Mar 8, 2013
updated on: Oct 7, 2022
gardens4you.ie is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At gardens4you.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Mar 8, 2013
updated on: Oct 7, 2022
gardens4you.ie is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At gardens4you.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for gardens4you.ie

1,258 verified reviews in the last 12 months

4,160 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Apr 9, 2022
There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
Report review

Show all positive reviews

the most relevant critical review


Aug 25, 2022
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie. To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace. I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience. I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention. Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Report review

Show all critical reviews

Reviews for gardens4you.ie

Sort by Latest first 
(58)
(36)
(107)
 Verified review
May 13, 2022
I got nothing and no reply from you
Report review
Answer by gardens4you.ie
Jul 8, 2022
We have not received any email or contact from you. Please contact our services if you have had a problem with your order. According to dpd the order was shipped the 05/05/2022 and delivered the 09/05/2022.
 Verified review
May 13, 2022
Report review
Answer by gardens4you.ie
Sep 1, 2022
If you have left 2 stars you certainly have an interesting opinion to share about your order our customer service is ready to receive it in order to help you.
 Verified review
May 12, 2022
My plants arrived in poor condition and a number of items were missing from the order. I have emailed customer service for the issue to be resolved but have heard nothing back yet. Disappointing
Report review
Answer by gardens4you.ie
Sep 1, 2022
During the season we try to answer within 48 hours maximum. According to our system the same day a partial refund have been processed for the damaged items and full refund chosen by you instead of a replacement.
 Verified review
May 12, 2022
I still haven't received my order 😟
Report review
Answer by gardens4you.ie
Jul 8, 2022
Trusted shop sends you an automatic message when the order is shipped so you can leave a comment about our services and the store in general. Deliveries are made in Ireland within 4-5 working days, it is rather surprising to leave a negative review and such a low score on the day of delivery...a little common sense would clearly be appreciated. Delivery status Date Time DPD parcel centre Parcel status+ 12.05.2022 12:13 Letterkenny Coun ... Delivered. Evidence 12.05.2022 08:27 Letterkenny Coun ... Out for delivery. 06.05.2022 19:51 Vijfhuizen (NL) In transit. 06.05.2022 15:10 DPD data centre Order information has been transmitted to DPD.
 Verified review
May 12, 2022
You're waiting for my review and I'm still waiting for your plants :-(
Report review
Answer by gardens4you.ie
Jul 8, 2022
Trusted shop sends you an automatic message when the order is shipped so you can leave a comment about our services and the store in general. Deliveries are made in Ireland within 4-5 working days, it is rather surprising to leave a negative review and such a low score on the day of delivery...a little common sense would clearly be appreciated. Delivery status Date Time DPD parcel centre Parcel status+ 12.05.2022 15:25 Dublin Hill, Cor ... Delivered. Evidence 12.05.2022 07:44 Dublin Hill, Cor ... Out for delivery. 06.05.2022 20:09 Vijfhuizen (NL) In transit. 06.05.2022 15:44 DPD data centre Order information has been transmitted to DPD
 Verified review
May 12, 2022
Didn't receive my parcel until 2/3 days after the email to indicate arrival date and half the plants were nearly dead and withered. Very disappointed.
Report review
Answer by gardens4you.ie
Jul 8, 2022
Rest assured all the plants on the pictures are not dead and only 2 phloxes on all the order seem to be damaged, our guarantee will refund them if you contact our customer service. The order is 1 year guaranteed.
 Verified review
May 11, 2022
Delivery took forever
Report review
 Verified review
May 10, 2022
Gooseberry bush arrived covered in mildew mould, succulanet arrived with half of dead and detached from the plant and the blue grass is half dead, tiny and very much green. Worst experience if my life and can't contact them only though emails which they don't respond to
Report review
Answer by gardens4you.ie
Jul 8, 2022
We came back to you right away. The white marks are not due to a fungus but to the evaporation of chlorine because the water here contains a lot of it. As for the ornamental grasses, they are always like that because they come out of a long period of dormancy in winter and towards the beginning of spring their straw-like appearance becomes again grass stems. For the damaged plant our guarantee is there for that our customer service answered you in the 48h
 Verified review
May 10, 2022
I have not received all the plants but the one that have arrived are withered and extremely small.
Report review
Answer by gardens4you.ie
Jul 8, 2022
If you have had problems with your order, take pictures of the products and contact our customer service right away
 Verified review
May 10, 2022
Really bad quality plant lots of leaves torn and damaged
Report review
Answer by gardens4you.ie
Jul 8, 2022
We are sorry to see that the plant arrived in poor condition after the transit. Just take contact with our customer service we will be happy to replace or to refund it.
 Verified review
May 10, 2022
Plants were much smaller than expected, damaged and leaves were brown on arrival
Report review
Answer by gardens4you.ie
Jul 8, 2022
If you have had problems with your order, take pictures of the products and contact our customer service right away, we will be happy to solve the issue.
 Verified review
May 9, 2022
I'm happy with my purchase but some of the plants were damaged by way of foliage broken.
Report review
 Verified review
May 8, 2022
Some of the plants did not grow for me??
Report review
 Verified review
May 7, 2022
Still haven't been delivered, it's over 8 days now
Report review
Answer by gardens4you.ie
Sep 1, 2022
After shipping delivery is about 4-5 working days. Wording days are from Monday to Friday weekends and bank holidays not included. Your order was shipped the 03/05/2022 and delivered the 09/05/2022.
 Verified review
May 6, 2022
Plants arrived very dry
Report review
 Verified review
May 5, 2022
Plants arrived in very good time but some of the plants very small.
Report review
 Verified review
May 5, 2022
Bedding plants were very battered. Packaging could be improved.
Report review
 Verified review
May 4, 2022
I ordered six plants, when I received them two were absolutely tiny and two were brown and withered so out of six plants I paid for I got two that I could plant
Report review
Answer by gardens4you.ie
Jul 8, 2022
If you have had problems with your order, take pictures of the products and contact our customer service right away, we will be happy to offer you an appropriate solution in accordance with our guarantee.
 Verified review
May 3, 2022
Very disappointed with my order. I item missing , got a refund for hydrangea but didn’t ask for refund as I wanted a replacement . I send this as a gift.?? Agapanthus x2 one dead , just a twig .
Report review
Answer by gardens4you.ie
Jul 8, 2022
The roots were the usual size you just had to open the bag to see it. Regarding the hydrangea, our site specifies that if the price of the product is lower than the delivery costs, it will be reimbursed, this is what we have done.
 Verified review
May 3, 2022
I purchased some plants on this site believing their 'Growth Guarantee Many of the plans were damaged on arrival. I planted them anyway, as per instuctions. After a few weeks, I reported their non-growth to Gardens4You, along with photos. They disputed the fact they were clearly dead and refused to refund me for several more weeks in the hope they would magically come back to life. I was asked to leave the dead plants in situ for another few weeks or return them at my expense and they would refund me (minus the original shipping and return shipping costs) This is also against their policy or returns. I've followed up a few times but now they don't reply because I asked for a refund. Avoid this lying, thieving company at all costs.
Report review
Answer by gardens4you.ie
Jul 8, 2022
We offer 1 year growth guarantee on all orders placed on our website. None of the plants in the photos we received were as you described in your email. Keeping the goods and refusing to pay for them is similar to what you tried to do so we asked you in order to get full refund to return the goods in accordance with the terms and conditions you agreed to when ordering.