I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
We are sorry to hear that you are disappointed with the items received. Please send photos evidence to our customer service we will be happy to come back to you with an appropriate solution in accordance with our guarantee.
Verified review
Jul 5, 2022
Don't trust the description, when it arrived I was extremely disappointed half the leaves were cut off and it seems very empty compared to the photo on their website. DONT RECOMMEND !!👎👎
Report review
Answer by gardens4you.ie
Jul 7, 2022
If you had show the whole plant the other customers could see that the plant is beautiful. The plant received is exactly like the one described on the website at €20.45 with a size between 60-80cm from the top to the base of the pot. The tips of the areca always dry out as the plant grows and have been professionally cut to stimulate the growth of new leaves which we have explained to you.
Verified review
Jul 4, 2022
I sent a camellia and pot for a retirement gift, and it was a surprise for the receiver to get some dahlia bulbs for free.
Report review
Verified review
Jul 4, 2022
The roots had grown outside the pots / many brown spots on leaves.
Report review
Answer by gardens4you.ie
Sep 1, 2022
It is common to see on clematis roots coming out of the pot, they are climbers. The brown leaves that may appear are withdrawn as the season progresses, plants grown outside never have immaculate leaves all year round, look closely in nature and you will see for yourself.
Verified review
Jul 3, 2022
Report review
Answer by gardens4you.ie
Sep 1, 2022
If you have left 2 stars you certainly have an interesting opinion to share about your order our customer service is ready to receive it in order to help you.
Verified review
Jul 1, 2022
Unfortunately one of the plants was damaged, and the little lemon plant lost some leaves. But I hope to revive them!
Report review
Verified review
Jun 29, 2022
Very disappointed with my purchase, very weak and small plant altogether
Report review
Answer by gardens4you.ie
Jun 30, 2022
We are sorry to hear that you are disappointed with the plants received. Rest assure the all order is guaranteed. if you have any problem during the growth guarantee below come back to us without any problem.
Here is how our warranty applies.
Warranty period:
-Perennials and potted shrubs/trees: 1 year
-Indoor plants and bonsai: 1 month
-Spring bulbs: 1 growing season until May 31 at the latest.
-Summer bulbs, rhizomes and bedding plants: 1 growing season until October 1st at the latest.
Verified review
Jun 28, 2022
Disappointing and a let down. Unfortunately 6 of the 9 plants didn't survive the delivery in good shape. The flowerheads all turned to mould in the plastic bags they were packed in. In turn the mouldy flowerheads fell down into the plant and any leaves or stalks they lay on turned to slimy mush. I am very disappointed. I'll do my best to cut out the mould and mush and try to bring the plants back to life but that's not what I signed up for. They certainly won't be going in the display I intended them for so from that point of view it was a waste of money. Hopefully I can salvage something...
Report review
Answer by gardens4you.ie
Jun 30, 2022
We are sincerely sorry to hear that. All order placed on our website are guaranteed. Please take contact to our customer service with photos we will be happy to arrange a replacement or a refund.
Here is how our warranty applies.
Warranty period:
-Perennials and potted shrubs/trees: 1 year
-Indoor plants and bonsai: 1 month
-Spring bulbs: 1 growing season until May 31 at the latest.
-Summer bulbs, rhizomes and bedding plants: 1 growing season until October 1st at the latest.
Verified review
Jun 27, 2022
No pot came!
Report review
Answer by gardens4you.ie
Jun 30, 2022
All bonsai plants advertise on our website are delivered in a ceramic pot, it is impossible that you received a bonsai without pot ,they came directly potted from our various suppliers we do not advertise them as bare roots or without pots.
Please send photos to our customer service we will be happy to solve the issue.
Verified review
Jun 27, 2022
Plants coming in the time but they are not to big like on the picture but lovely
Report review
Answer by gardens4you.ie
Jun 30, 2022
Our photos are for illustration only and show you always a mature product photographed in summer period in order to give you a idea about the final product once planted. The size of the plants you buy is mentioned on our website. Our plants are nursery plants and they are 1 year guaranteed.
Verified review
Jun 27, 2022
i dont have my plant yet so i cant rate it .
Report review
Answer by gardens4you.ie
Jun 30, 2022
According to dpd the parcel was delivered the same day.
Delivery status
Date Time City Parcel status+
27.06.2022 11:25 Campus Road, Cas ...
Delivered.
Evidence
27.06.2022 07:36 Campus Road, Cas ...
Out for delivery.
21.06.2022 21:12 Vijfhuizen (NL)
In transit.
21.06.2022 15:56 DPD data centre
Order information has been transmitted to DPD.
Verified review
Jun 26, 2022
Report review
Answer by gardens4you.ie
Jun 30, 2022
You came to us in order to know where was your parcel left on 21/06/2022 we came back to you the same day less than 4 hours after your mail however you attributed the lowest note to our customer service which is very surprising especially that you did not say anything concerning the goods delivered on 25/06/2022. We would like to hear from you what the problem was with this order and how you can give us such a low rating without ever having requested a problem with the order received
Delivery status
Date Time City Parcel status+
25.06.2022 09:17 Tullow, County C ...
Delivered.
Evidence
25.06.2022 08:13 Tullow, County C ...
Out for delivery.
21.06.2022 20:50 Vijfhuizen (NL)
In transit.
21.06.2022 09:52 DPD data centre
Order information has been transmitted to DPD.
Verified review
Jun 23, 2022
Plants were dry and withered, I don't think they will recover
Report review
Answer by gardens4you.ie
Jun 30, 2022
We are sorry to hear that, the order is guaranteed you just need to send photos to our customer service.
You have never contacted our customer service for this reason we would like to hear from you how you can give us such a low rating without ever having requested a problem on the order received
Verified review
Jun 23, 2022
Plants packaged carefully but not of great quality
Report review
Verified review
Jun 23, 2022
Much smaller than on website
Report review
Answer by gardens4you.ie
Jul 1, 2022
The photos on our website show you always mature plants photographed in summer time in order to give you an idea about the plants later once planted.
The size of the plants advertised are visible on our website and those size always include the disposable plastic pots.
Verified review
Jun 22, 2022
The order is not received. Concerned that I have been scammed. The delivery company DPD have not received the order it was due on 14th June today is the 22nd. My order number is 3-1142468 and DPD.ie tracking number is 05168997567200
Report review
Answer by gardens4you.ie
Jul 1, 2022
The order was delivered with some delay from dpd unfortunately and a partial refund was submit for the plants damaged in transit.
Verified review
Jun 22, 2022
I ordered what I thought were plants and some of my order arrived in seed packet form
Report review
Verified review
Jun 22, 2022
plant was dead on arrival and nothing like advertised
Report review
Answer by gardens4you.ie
Jun 30, 2022
The plant suffered in the box with the 30ºC we had last week and we clearly explained this to you and refunded this purchase immediately. It is distressing however to see despite the refund and our explanation that you posted your comment knowing that the plant had suffered from the heat during transit.
Verified review
Jun 22, 2022
The plants I received look to be all dead apart from tge little Hosta. I have emailed my complaint to the company. I have photos if needed. I have them in water to see if any life in them. So so dissapointed.
Report review
Answer by gardens4you.ie
Jul 7, 2022
Most of the plants from this order was delivered as bare roost and need between 4 to 16 weeks to come out. you seem to have no real knowledge of the products ordered it is important that you respect our planting tips to avoid losing the warranty on these products. No photos have been received to our customer service regarding the other plants in pot (Buddleja davidii Pink, Hydrangea paniculata Wims Red, Photinia x fraseri Fenna 9 cm pot for exemple).
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.