I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Strawberry plants are unusable. The plants are old, infected. Roots with rot, partially completely rotten. Only Beltran in a 12cm pot was suitable for planting. And so in both orders. Nearly 100 euros thrown in the trash.
Report review
Answer by gardens4you.ie
Jun 30, 2022
It was 30ºC during the day combined with nights of 14ºC, the spots on the leaves or the slight white mould on the stems is the result of this extreme heat and humidity.
Fragariae is manifested by the appearance of a kind of white fuzz that gradually covers the whole plant, starting with the leaves. It occurs when hot sunny spells alternate with rainfall, but rest assured that once planted this problem will dissipate on its own once the humidity level drops. if the plants failed to grow this season just send new photos to our customer service we will arrange a new shipping or a refund.
Verified review
Jun 16, 2022
Delivery was very fast but plants after I put them in pots dying.
Report review
Answer by gardens4you.ie
Jun 30, 2022
We are sorry to see that, the order is guaranteed. Please take contact with our customer service we will be happy to arrange something under our guarantee.
Verified review
Jun 15, 2022
I bought 5 Hydrangeas. Some of them were weak. One of them had died in 2 weeks. The other one is on the verge of life and death for a month. Three others are better. Also, I have ordered Aubrieta pink but I got Purple colour. Definitely can not recommend the store. The first negative experience of buying plants. All plants bought in Lidl and Woodies were sold in better condition and adapted well.
Report review
Answer by gardens4you.ie
Jun 30, 2022
The power of the plant is stored in its root system. We understand they may sometime not initially look as attractive as plants in a garden center or supermarket, but they are just as strong or even stronger.
Because people usually buy plants buy their appearance, plants are forced into flower to look attractive in a garden center, but will get quite a shock once brought home and planted in your garden. They can take some time to fully recover if ever. Our plants do not waste any energy, they are hardened off and just waiting to boost into life in your garden.
Verified review
Jun 13, 2022
Plants arrived in good time but were smaller than expected and some had dried out.
Report review
Answer by gardens4you.ie
Jun 30, 2022
Our plants are nursery plants cultivated outdoor. The power of the plant is stored in its root system. We understand they may sometime not initially look as attractive as plants in a garden center or supermarket, but they are just as strong or even stronger.
Because people usually buy plants buy their appearance, plants are forced into flower to look attractive in a garden center, but will get quite a shock once brought home and planted in your garden. They can take some time to fully recover if ever. Our plants do not waste any energy, they are hardened off and just waiting to boost into life in your garden.
Verified review
Jun 13, 2022
Very poor delivery service considering the price. Would not buy again. Website gives impression based in Ireland but goods dispatched from UK and that’s fine but we all know if it’s dispatched in Ireland it arrives in window time of stated delivery and pay €5 for goods and €15 delivery but it needs to be done as stated or it’s false and misleading.
Report review
Answer by gardens4you.ie
Jun 30, 2022
Our company is based in the Netherland we advertise plants in all Europe it has never been a secret our address is visible everywhere on the site. Shipping on our website is 12.95€ and not €15. We pay 3€ to DPD by parcel in addition to the 12.95€ our company does not earn a cent on the shipping costs.
Your plant cost 6.95€ and there was nothing to stop you from grouping an order and thus lowering the delivery costs with friends or neighbours.
Verified review
Jun 12, 2022
how can i rate you when i have not yet had my goods
Report review
Answer by gardens4you.ie
Jun 30, 2022
Trusted shops does not ask you to write a review before you receive your order. You can keep the email aside while you wait for the parcel to arrive, specially since your package arrived the next day.
Verified review
Jun 11, 2022
The customer service was very arrogant and rude. After I emailed that I had a problem with my plants, the customer service said I didn't understand plants, and a professional gardener would. I don't know who makes a professional, is it someone who makes a living? Don't know if they have been trained before working.
Report review
Answer by gardens4you.ie
Jun 30, 2022
Here is the response that came from our customer service department there was no arrogance or rudeness in our response you thought all the plants were infected and didn't seem to know very well what you had ordered we tried to help you by explaining the why and how
Good afternoon,
Thank you for your email and the photos. Our potted plants are grown outdoors in conditions as close as possible to their natural environment (as in a garden). They are nursery plants grown without chemical additives or pollutants for the soil. We do not sell so-called "florist" plants.
None of the plants we see in the photos are infected. We are based in Holland and it has often been 26ºC during the day and 11ºC at night in the last few weeks. This is a natural mechanism on the leaves and plants and is not a disease in any way, professional gardeners know this well.
It is important when the plants are put in the ground to make once every 2 weeks a complete tour of the garden and remove the leaves that may have been damaged, there are no plants in nature without any mark or immaculate not in a garden in the open air, this is only possible only in a closed and sterile greenhouse.
The power of the plant is stored in its root system. We understand they may sometime not initially look as attractive as plants in a garden center, but they are just as strong or even stronger.
Because people usually buy plants buy their appearance, plants are forced into flower to look attractive in a garden center, but will get quite a shock once brought home and planted in your garden. They can take some time to fully recover if ever. Our plants do not waste any energy, they are hardened off and just waiting to boost into life in your garden.
If you follow our guidelines enclosed, you will be rewarded in the growing season by watching your plants grow into mature and very strong plants.
Rest assured your order is guaranteed you just need to trust our experience. We wish you lots of success with your garden.
Kind of regards,
The customer service.
Verified review
Jun 9, 2022
I haven't received my order as yet as I have been advised by DPD that an incorrect address was provided to them and it went to a different part of Ireland.
Report review
Answer by gardens4you.ie
Jul 7, 2022
You provided to our company an incorrect shipping address with Eircode F28.
We took contact with you in order to get full shipping address but unfortunately we never got any reply. You will be refund less the shipping cost when parcel wil be returned to our company bu dpd.
Verified review
Jun 7, 2022
I was surprised at the size but the measurements were supplied so I shouldn`t have been. The shape of the olive tree was odd but luckily it will grow. Generally good service
Report review
Verified review
Jun 7, 2022
Report review
Answer by gardens4you.ie
Jul 7, 2022
We do not yet know why a star was given to us, if you have encountered any problem with the plants ordered on 31/05/2022 contact our customer service and in case of damage please send pictures so that we can arrange something under our guarantee.
Verified review
Jun 6, 2022
Plants did not travel well. Probably too delicate. Had to transplant immediately as compost had dried out and disintegrated. Not sure if plant in photo will survive.
Report review
Verified review
Jun 3, 2022
Still waiting for delivery
Report review
Answer by gardens4you.ie
Jul 8, 2022
After shipping delivery in Ireland is about 4-5 working days, your order was shipped the 31/05/2022 and delivered on time the 03/06/2022.
03.06.2022 19:00 GALWAY (IE)
Delivered.
03.06.2022 19:00 GALWAY (IE)
Delivered.
Evidence
03.06.2022 18:26 GALWAY (IE)
Out for delivery.
31.05.2022 20:38 Vijfhuizen (NL)
In transit.
31.05.2022 09:26 DPD data centre
Order information has been transmitted to DPD.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.