There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Plants arrived 1 week after I ordered them. They're in excellent condition but a lot smaller than anticipated for the price and not as big as the website photograph.
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2 days ago
Prompt service, good plants and much better packaging this time.
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3 days ago
Good selection of plants and top quality.
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3 days ago
Just as described and came rapidly
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3 days ago
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3 days ago
Arrived promptly, very pleased with plants.
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4 days ago
The plants I received were packaged very well and delivered in great condition.
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4 days ago
I was disappointed to be honest. I thought they were expensive for what I received. Hopefully they will grow as they are roots and then a very small plant of witch hazel which need alot of care to get ir established.
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4 days ago
even if the plants travelled form Nederland to Ireland, at arrival they were pakaged corretly and they were in a good shape
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4 days ago
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4 days ago
prompt delivery
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4 days ago
Very well packaged and the plants were in great condition. I will definitely purchase from there again.
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5 days ago
Rude, unprofessional, and totally incompetent; the worst customer experience I've ever had - I emailed them to ask what was happening with my order, as they had sent a tracking link which didn't work. I received a blunt, garbled email informing me that my order had been dispatched to the wrong country. This was 6 days after I'd placed the order and the day before my mother's birthday. When I said I was disappointed, I received the rudest email I've ever had from a customer service team, which also didn't accept any accountability.
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5 days ago
Not delivered to correct address, completely different postcode. Had to chase down and couldn't find and got redelivered by recipient which it was wrongly delivered to. Also looks nothing like picture shown, not one rose in bloom which I think should be mentioned before buying
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5 days ago
Hello,
I've just received the plant and very happy, bcs this plant is in good condition.
The plant was delivered as it was pointed.
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5 days ago
Plants arrived looking very healthy and professionally packed.
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