gardens4you.ie
Reviews

: 4,922Good

4.42

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Reviews for gardens4you.ie

763 verified reviews in the last 12 months

4,922 total reviews
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Top positive review

gardens4you.ie customer
Aug 14, 2023
 Verified review
Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet . Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.

Top negative review

gardens4you.ie customer
Nov 5, 2022
 Verified review
The most unprofessional experience I've ever had. Received plants in spring that were supposed to be plug plants, young specimen but were obviously very old and had bern kept in the pots a year too long and had gotten woody. They were nothing like the sane type of plabt i had previously recieved from them. I couldn't plant them so I asked to return for a refund and they were not forthcoming eventually they agreed. I told they they could puck up the plants as I needed to buy new ones. They said they couldn't afford to pick them up. I placed an order this week, they cancelled it twice without any correspondence and when I enquired I got a nasty letter from them telling me they wouldn't sell to me because I forced the guarantee, demanded a refunding and kept the products. I used the guarantee this offer and now they have blacklisted me. The email and all the transactions have been poorly eroded and very unprofessional

Reviews for gardens4you.ie

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gardens4you.ie customer
Aug 29, 2023
 Verified review
Very fast delivery
gardens4you.ie customer
Aug 28, 2023
 Verified review
Excellent service
gardens4you.ie customer
Aug 30, 2023
 Verified review
Prompt service
CC
Carol C.
Dublin
Aug 22, 2023
 Verified review
gardens4you.ie customer
Aug 21, 2023
 Verified review
gardens4you.ie customer
Aug 17, 2023
 Verified review
gardens4you.ie customer
Aug 12, 2023
 Verified review
gardens4you.ie customer
Aug 23, 2023
 Verified review

Mother Nature Apparently

I bought from this site before I realised the company is based in the Netherlands and that the plants would be arriving from there. I wanted to support an Irish company. Hey ho. I ordered ten plants from the sale. There is a visual disparity shall we say between a shrub advertised and the one I received, although the label says it is indeed the shrub I ordered so how can I complain? Two grasses arrived half-dead and the bushes had been cut perhaps to fit the packaging box but probably just to cut off the many dead twigs. To be fair, customer service did respond. Initially, when they gave me the wrong tracking number and then when I sent them photos complaining about the poor condition of part of my order. To give you an idea as I can't post photos onto Trustpilot, one browning and dehydrated grass had been cut like a square of turf and pressed into a small plastic pot. Anyone who cares about plants wouldn't treat them this way. A company who respects their customers wouldn't sell such bad quality products. Customer service told me that the dead leaves and branches were part of the natural process, having been "exposed to wind, sun and rain". And "don't worry, just remove the leaves by hand". That "once planted in the garden, it will grow harmoniously with the seasons for many years to come". So Mother Nature to the rescue apparently. By the way, I told the company I would have to leave a disappointed review. They should be used to it by now.
Answer by gardens4you.ie
Aug 24, 2023
Our plants are nursery plants grown outdoors all year round and are therefore exposed to a wide range of climatic conditions. We offer a 2-month growth guarantee on all our plants and are confident about the future development of these plants. If not, please come back to us with new photos for the guarantee.
gardens4you.ie customer
Aug 16, 2023
 Verified review
Everything. Quality of the product very low
Answer by gardens4you.ie
Aug 18, 2023
Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.
gardens4you.ie customer
Aug 18, 2023
 Verified review
Not very happy with my delivery... Plants didn't look good asinine pictures
Answer by gardens4you.ie
Aug 18, 2023
Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.
gardens4you.ie customer
Sep 1, 2023
 Verified review

My order hasn't arrived...5 working…

My order hasn't arrived...5 working days later
Answer by gardens4you.ie
Sep 5, 2023
For an unknown reason your parcel shipped on 25/08/2023 and confirmed by us per mail with tracking information https://tracking.dpd.de/status/en_NL/parcel/05162158787269 is returned on 05/09/2023 (today) to our company without any explanation from dpd the transport company. You are leaving a negative review even though you know full well that this unfortunate and rare incident is beyond our company's control. We cannot put a tracking device on every parcel. We ship to a total of 22 countries, so if you don't let our customer service know that your parcel hasn't arrived on time, we can't guess...We prefer to tell you in all honesty. We still have standard camellias in stock (13 in total) if you decide to come back to us and confirm by e-mail your complete shipping address including Eircode we will be happy to send you a complete new order or refund the order of course.
gardens4you.ie customer
Aug 28, 2023
 Verified review
Stop using DPD for deliveries
Answer by gardens4you.ie
Aug 28, 2023
We're sorry if you've had a bad shipping experience with dpd. We ship to 22 countries in Europe with this company and the majority of deliveries go smoothly. Unfortunately, a delivery incident is always possible what we regret.
gardens4you.ie customer
Aug 24, 2023
 Verified review
Worried!!!
Answer by gardens4you.ie
Aug 24, 2023
Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.
gardens4you.ie customer
Aug 19, 2023
 Verified review
Answer by gardens4you.ie
Aug 24, 2023
Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.
gardens4you.ie customer
Aug 15, 2023
 Verified review
Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback. We are very sorry that the plant did not meet your expectations. We supply relatively young plants that have been grown outdoors, so they require little adjustment and will continue to grow quickly. If the plant does not develop as desired, you can always claim our guarantee,
gardens4you.ie customer
Jul 14, 2023
 Verified review
Plants arrived in very dehydrated with yellowing to some leaves and obvious holes from insect actiivity.
Answer by gardens4you.ie
Jul 24, 2023
Thank you for your feedback. It was very hot when we shipped your order. From experience, we know that most plants recover after a good watering and 24-48 hours in the fresh air. If after planting you do not see any change take some picture please and contact our customer service during the 2-month growth guarantee,
gardens4you.ie customer
Jul 22, 2023
 Verified review
Great selection on the website, order came well packaged and in full. Great job all. The only issue was with the courier company, the driver didn't even bother to ring our door bell, just left the order inside the front gate. This seems to be the norm now for all curriers.
gardens4you.ie customer
Jul 27, 2023
 Verified review
One of the plants were unavailable after order had been made. The second half of my order cam a few days after the first delivery. Your customer service was fast and professional but I would prefer to have avoided needing customer service all together
Answer by gardens4you.ie
Jul 28, 2023
Thank you for your feedback. According to our system the missing plant arrived the 26/07/2023. we ship to 22 countries in Europe, mistakes are human - we've done our best to put things right in a positive way.
gardens4you.ie customer
Jul 27, 2023
 Verified review
Absolutely fantastic service, super quick delivery and the flowers were in great condition and much cheaper then regular garden shops, in fact they sent me an extra plant. Thank you and I will be using this website again for sure.
gardens4you.ie customer
Jul 8, 2023
 Verified review
Plants arrived in very good condition, packed well for transportantion. I was sent full instructions for planting each one, which i just did all day today, and will look forward to seeing if they agree with my home :)