gardens4you.ie
Reviews:

626 reviews in the last 12 months5,211 total reviews  

4.35
Good

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Top positive review

Aug 14, 2023
 Verified review
Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet . Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.

Top negative review

Jun 7, 2023
 Verified review
Dead,rotten and unrecognisable plants sent!!! I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
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Reviews for gardens4you.ie

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Sep 13, 2023
 Verified review

Terrible Quality Plants.

recieved 4 plants that could not look any more miserable or sad. It will be 12 months before these look good. Never again will I use this website. And I use plenty online plant shops. Terrible terrible product.
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Answer by gardens4you.ie
Sep 14, 2023
Northern Europe lives to the rhythm of the 4 seasons. If you buy nursery plants (cultivated outdoor all year around) at the end of the growing season, just before autumn arrives, it's normal that their growth won't start until next spring. This is why orders between September and October are guaranteed longer than the usual 2 months.
Sep 11, 2023
 Verified review
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Sep 10, 2023
 Verified review
Prompt fulfillment and delivery of my order. Plants were well packed. Just two arrived a “little worse for wear” and I am hoping they will bounce back in the Springtime.
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Sep 8, 2023
 Verified review
Simple, straight forward.
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Sep 1, 2023
 Verified review

My order hasn't arrived...5 working…

My order hasn't arrived...5 working days later
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Answer by gardens4you.ie
Sep 5, 2023
For an unknown reason your parcel shipped on 25/08/2023 and confirmed by us per mail with tracking information https://tracking.dpd.de/status/en_NL/parcel/05162158787269 is returned on 05/09/2023 (today) to our company without any explanation from dpd the transport company. You are leaving a negative review even though you know full well that this unfortunate and rare incident is beyond our company's control. We cannot put a tracking device on every parcel. We ship to a total of 22 countries, so if you don't let our customer service know that your parcel hasn't arrived on time, we can't guess...We prefer to tell you in all honesty. We still have standard camellias in stock (13 in total) if you decide to come back to us and confirm by e-mail your complete shipping address including Eircode we will be happy to send you a complete new order or refund the order of course.
Sep 1, 2023
 Verified review
Delivery time was prompt. Order was exactly correct
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Aug 28, 2023
 Verified review
Stop using DPD for deliveries
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Answer by gardens4you.ie
Aug 28, 2023
We're sorry if you've had a bad shipping experience with dpd. We ship to 22 countries in Europe with this company and the majority of deliveries go smoothly. Unfortunately, a delivery incident is always possible what we regret.
Aug 24, 2023
 Verified review
Worried!!!
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Answer by gardens4you.ie
Aug 24, 2023
Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.
Aug 23, 2023
 Verified review

Mother Nature Apparently

I bought from this site before I realised the company is based in the Netherlands and that the plants would be arriving from there. I wanted to support an Irish company. Hey ho. I ordered ten plants from the sale. There is a visual disparity shall we say between a shrub advertised and the one I received, although the label says it is indeed the shrub I ordered so how can I complain? Two grasses arrived half-dead and the bushes had been cut perhaps to fit the packaging box but probably just to cut off the many dead twigs. To be fair, customer service did respond. Initially, when they gave me the wrong tracking number and then when I sent them photos complaining about the poor condition of part of my order. To give you an idea as I can't post photos onto Trustpilot, one browning and dehydrated grass had been cut like a square of turf and pressed into a small plastic pot. Anyone who cares about plants wouldn't treat them this way. A company who respects their customers wouldn't sell such bad quality products. Customer service told me that the dead leaves and branches were part of the natural process, having been "exposed to wind, sun and rain". And "don't worry, just remove the leaves by hand". That "once planted in the garden, it will grow harmoniously with the seasons for many years to come". So Mother Nature to the rescue apparently. By the way, I told the company I would have to leave a disappointed review. They should be used to it by now.
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Answer by gardens4you.ie
Aug 24, 2023
Our plants are nursery plants grown outdoors all year round and are therefore exposed to a wide range of climatic conditions. We offer a 2-month growth guarantee on all our plants and are confident about the future development of these plants. If not, please come back to us with new photos for the guarantee.
Aug 19, 2023
 Verified review
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Answer by gardens4you.ie
Aug 24, 2023
Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.
Aug 18, 2023
 Verified review
Not very happy with my delivery... Plants didn't look good asinine pictures
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Answer by gardens4you.ie
Aug 18, 2023
Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.
Aug 17, 2023
 Verified review
Received what i ordered
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Aug 16, 2023
 Verified review
Everything. Quality of the product very low
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Answer by gardens4you.ie
Aug 18, 2023
Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.
Aug 15, 2023
 Verified review
Great products at reasonable prices.
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Aug 15, 2023
 Verified review
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Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback. We are very sorry that the plant did not meet your expectations. We supply relatively young plants that have been grown outdoors, so they require little adjustment and will continue to grow quickly. If the plant does not develop as desired, you can always claim our guarantee,
Aug 9, 2023
 Verified review
The plant was very nice and delivery good The info on line misleading
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Aug 2, 2023
 Verified review

Brown spot!

Received 20 plants,10 had brown spot and 5 were wilted and in poor health. I didn't expect to have sick plants sent to me. This brown spot didn't happen over night in the box. All the roots had completely outgrown the pots they were shipped in, although these did look healthy, they should have been in the ground with roots that long. I also, and its my own fault, didn't realise that just because the company has a dot IE website, it does not mean they are based in Ireland. I wouldn't usually buy plants that need shipping like this. I buy local plants and Ireland based suppliers to prevent receiving wilted and poor quality plants. Ti.e will tell if these plants can be revived.
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Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback. We are sorry that the plants do not meet your expectations. We supply relatively young plants that have been grown outdoors, so they require little adjustment and will continue to grow quickly. Also can all information be found on our website under customer service. If there are plants that do not develop as desired, you can always claim our guarantee.
Aug 1, 2023
 Verified review
Diseased bulbs , non flowering bulbs non growing bulbs and plants
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Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback. We are very sorry that the order does not meet you expectations. For the one bare root out of three that after soaking had soft spongey drown patch we arranged a full refund.
Jul 30, 2023
 Verified review
Still don’t have delivery very disappointing service. Does not follow through with what they say on the website.
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Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback. We are very sorry for the delivery delay. Due to an unsuccessful delivery attempt (recipient not located) the parcel was returned to the delivery centre and was then delivered to the residence on August 1st. Please contact our customer service if you have not received the package.
Jul 27, 2023
 Verified review
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Answer by gardens4you.ie
Jul 28, 2023
According to our system your order left our company the 21/07/2023 and arrived the 24/07/2023. If you have put a star you certainly had problems with your order take pictures and contact our customer service we will be happy to answer you.