I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
The flowers delivered were delivered on time and as expected. They look great and were very well received. The only issue I had was that I was given an option to add in a free card/note, which I did - I filled in a full message and signed it off. Unfortunately, our recipient was unable to find this note and had no idea who the plants were from. In the end I had to ask if she had received the delivery and advise they were from me. Not ideal when the delivery was intended as a gift.
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5 days ago
I ordered on a Tuesday. It was collected by the courier the following day and delivered on the next Monday. Well packaged with a full sheet of care instructions. I am looking forward to the results in a month or two
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10 days ago
The plant that I ordered was delivered well packaged and healthy and well soaked with water. It also came with instructions for its car. Will not hesitate to order again in the future.
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May 6, 2023
Packaging and instructions were excellent. 4 days for delivery is too long for a 14.50 charge, knowing that DPD deliver in 24 hours for everyone else often for less
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12 days ago
The fruit trees are excellent and healthy delivery Is three working days and the package is good looking forward to next year to see the fruit grow
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May 15, 2023
There was a good range of houseplants available. It was easy to order and the plants arrived well packed very quickly after placing the order.
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6 days ago
Great to be able to shop online for most of your gardening needs. Especially as I don't have the opportunity to go to a local garden centre.
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9 days ago
My Rambling roses arrived, looking perfect, healthy and full of buds. I couldn't recommend this company enough. Brilliant service 👏
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May 16, 2023
Order arrived well packaged and plants were in very good condition. The inclusion of planting and care instructions was great too.
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8 days ago
Exceptional quality plants, very impressed. Packaged carefully and delivered quickly. I couldn't be happier, just reordered!
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May 15, 2023
The plant’s were better than I expected. I have got lots of this company though there other websites and always good quality
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May 8, 2023
Found what I was looking for on the web-site. Ordering was simple. Communication was excellent. Delivery was prompt.
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May 12, 2023
The plant quality and care taken in packaging each plant for transport and delivery is the absolute best!
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May 14, 2023
Good value, plants as decribed. Delivery could have been faster but within time specified on website.
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May 14, 2023
Product arrived on time and as expect, would use again as reasonably priced even with delivery cost.
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May 14, 2023
All arrived perfectly secured. Will order again for sure. Thanks!
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May 16, 2023
Quality of the delivered items was very good. The merchant has reduced plastic waste to a minimum.
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May 7, 2023
Delivery was quick, within the week. However,the tree and shrub were much smaller than I expected.
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May 9, 2023
Easy to use online shop.
Really fast delivery.
Plants in perfect condition on arrival.
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4 days ago
Plants were in good condition,, price is very reasonable and the delivery was so fast
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