There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
It would have been 5 stars as the plants arrived healthy, but I chose an Irish site to support Irish business and found out during the shipping process that they aren't in Ireland at all. Overseas companies shouldn't be allowed to have .ie websites.
Report review
Answer by gardens4you.ie
8 days ago
It is no secret that we are based in Holland, our physical address is on the site and we also explain on our site who we are, where we ship from, how and our passion for plants. We have been selling our products to Ireland for more than 20 years and pay our taxes (VAT) in your country, which brings in foreign currency and helps the country's economy.
Verified review
Mar 11, 2023
Arrived quickly, plants were in good order, well packaged inside the box so not to get damaged. Delivery was punctual. The box itself could do with another bit of sellotape. Thank you very much!
Report review
Verified review
Mar 9, 2023
Great plants but could do much better at packaging them for delivery. Plants arrived some looking more worse for wear than others. They have survived but have been slightly damaged.
Report review
Verified review
Mar 6, 2023
very fast delivery, plants were a lot smaller than expected but in good condition
Report review
Verified review
19 hours ago
Plants arrived looking very healthy and professionally packed.
Report review
Verified review
3 days ago
Lovely plant arrived
Would be good to be able to track
Report review
Verified review
4 days ago
Very good, you get what you ask for and a little more
Report review
Verified review
Mar 5, 2023
Plants are of very poor quality.
Report review
Answer by gardens4you.ie
Mar 9, 2023
Thank you for your feedback. The photo of one of the 2 buddleias received is completely normal for the season especially during the winter period, we have -2ºC at night here in the Netherlands this is nursery plant cultivated outdoor all year around. Do not worry the order is 2 months guaranteed, if the plant failed to grow the item will be simply replaced or refunded.
Verified review
Mar 3, 2023
Very good service
Report review
Verified review
Mar 7, 2023
Good products
Report review
Verified review
10 days ago
Very good
Report review
Verified review
12 days ago
Report review
Verified review
Mar 9, 2023
Report review
Verified review
Feb 28, 2023
Report review
Verified review
15 hours ago
Not delivered to correct address, completely different postcode. Had to chase down and couldn't find and got redelivered by recipient which it was wrongly delivered to. Also looks nothing like picture shown, not one rose in bloom which I think should be mentioned before buying
Report review
Verified review
Feb 26, 2023
My delivery was dumped over the wall and the pot was smashed.
The delivery person should have rang the doorbell and delivered it to the front door instead of throwing it over the wall.
Report review
Answer by gardens4you.ie
Feb 27, 2023
This incident from an unscrupulous delivery person is regrettable and we called the dpd depot in Ireland immediately. We would have preferred to stay on the positive side and have you talk about the replacement that we have arranged as our orders are 100% guaranteed. The star you left will not lower dpd's rating on Trusted Shop but ours which we regret. You could have at least waited for our feedback and responsiveness before leaving a comment of this nature.
Verified review
2 days ago
I have not heard from them I can't get in contact with and nothing arrived not one thing
Report review
Verified review
Mar 5, 2023
10 days later and I’m still waiting
Report review
Answer by gardens4you.ie
Mar 7, 2023
Your order was placed before the weekend 24/02/2023 and shipped normally the 28/03/2023 as we mentioned on our website. After shipping delivery is about 4-5 working days weekend and bank holidays not included, the order was delivered on time with dpd with delivery evidence.
06.03.2023 10:09 Dublin Hill, Cor ...
Delivered.
Evidence
06.03.2023 07:49 Dublin Hill, Cor ...
Out for delivery.
01.03.2023 01:54 Veenendaal (NL)
In transit.
27.02.2023 08:16 DPD data centre
Order information has been transmitted to DPD.
Verified review
Feb 27, 2023
Awful condition.
Report review
Answer by gardens4you.ie
Mar 2, 2023
We are sorry to read your disappointment via your comment we cannot find any mail from you in our system. You had ordered a Euonymus alatus Burning Bush which is a plant still dormant in winter and some Saponaria ocymoides Soapwort roots. We are surprised to read that a problem has occurred on these products, especially the roots which are like our plants well packed. Please take some photos of these products and contact our customer service we will be happy to solve the problem.
Verified review
Mar 13, 2023
Report review
Answer by gardens4you.ie
Mar 14, 2023
Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed for a period of 2 months.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.