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Mar 7, 2024
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The cardboard box should have sort of root retainer inside to prevent football moving so the young trees don't fly around during (wrong)transport. That would prevent the young shoots from getting damaged. The sticker on the box is clever but during handling thousands such boxes a day in a big mailcenter it will still happen that one gets upside down and break all fragile shoots...
I got a delivery with a badly damaged tree and I get a replacement free of charge, no questions asked. That's customer care as it should be...
I only gave Garden4you one star because I had to to in order to be able to write a review. They do NOT deserve even one star. I ordered 4 x Liriodendron tulipifera trees with the intention of growing 4 x beautiful park trees. I got 4 x rubbish trees, not in any way straight or upright; all with their leaders cut off and all in a hugely potbound condition with completely contorted roots. Despite several amicable but fruitless emails Garden4you are refusing to suitably address the situation they have created. I can return the rubbish to them but at my personal cost which they will not refund and as the return cost is not disimilar to my original payment this is a pointless exercise. I will never buy from them again and I certainly woul;d never ever recommends them to anybody else. This could have been so nice an experience all round and wasn't.
Very prompt reply and good dispatch of product. Packed simply but protected and arrived looking healthy
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Jul 8, 2024
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Jul 8, 2024
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Jul 7, 2024
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Incomplete delivery and poor plants
Only a small portion of the order arrived and of that a number of the plants were in very poor condition probably because they didn’t arrive until a week after they shipped. Would not use again
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Jul 7, 2024
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My order arrived damaged. I paid for a 2 stem orchid and one stem was snapped off. They offered me a 20% discount. On half an orchid which was for a gift. Also delivery cost was ridiculously high. I do not recommend this company. Only one star for customer service quick reply.
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Jul 7, 2024
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Plants not great = a bit weedy for the price
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Jul 5, 2024
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Jul 2, 2024
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Answer by gardens4you.ie
Jul 3, 2024
Thank you for feedback.
If you have any questions or require information, please contact our customer service team directly, who will be happy to help you.
Jul 1, 2024
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COMMUNICATION
You did not message me or email, that the flowers were delivered.
ROSE ODONOVAN
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Answer by gardens4you.ie
Jul 3, 2024
Thank you for your feedback.
We have checked your order. Unfortunately, we have not received any payment and the order has therefore automatically been cancelled. You are welcome to place a new order.
Jun 30, 2024
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Resolve customer care queries
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Answer by gardens4you.ie
Jul 3, 2024
Thank you for your feedback.
We are very sorry that the plant arrived in this state. Please contact our customer service so that we can process your enquiry and find a solution.
Jun 22, 2024
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Jun 21, 2024
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Jun 20, 2024
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Sent trees that where two completely sizes, also never disclosed that there would be custom charges on top of price
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Answer by gardens4you.ie
Jun 26, 2024
Thank your for feedback.
We regret that the two trees are of different sizes. We dispatch the order at a fixed price. there are no additional charges.
Please contact our customer service and we will be happy to assist you.
Jun 20, 2024
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Poor product
Dry dehydrated misshaped tree. Would not recommend delivery service or the quality of plants.
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Answer by gardens4you.ie
Jun 26, 2024
Thank you for your feedback.
We are sorry to hear that you are not satisfied with our service and the quality of the plant.
The picture you sent to our customer service department does not show a misshapen plant. It is simply a young plant that will continue to grow after planting.
We offer 2 months growth guarantee on all of our plants.
If your plants do not develop as expected, please contact us again at the end of this period. We will be happy to assist you further.
Jun 16, 2024
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Pots were very small. One of the trees have papers infected with holes allover. Small trees will need years to grow up
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback.
We send the majority of our plants as naturally growing young plants. We offer 2 months growth guarantee on all of our plants.
If your plants do not develop as expected, please contact us again at the end of this period. We will be happy to assist you further.
Jun 13, 2024
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Jun 9, 2024
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Excellent service but disappointed with the poor quality of plants very small and leaves very brown
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback. As a nursery specialising in outdoor cultivation, we do not sell plants from heated greenhouses, unlike many garden centres. Variations in size, colour and shape may occur due to the nature of our products. As we deal in live products, it is inevitable that the sizes and colours of our products may vary from time to time; We send most of our plants as young plants that grow naturally. The plants recover quickly after planting.
Jun 8, 2024
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Jun 5, 2024
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50% plants received were in very poor condition. And much smaller than the photos advertised.
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback.
We are very sorry that the delivery is not as expected. The photos on this site are for illustrative purposes only. We send the majority of our plants as naturally growing young plants. We offer 2 months growth guarantee on all of our plants.
If your plants do not develop as expected, please contact us again at the end of this period. We will be happy to assist you further