gardens4you.ieReviews

As informed by mail and Unfortunately since the Brexit it is no longer possible to ship our products to the United Kingdom and Northern Ireland, no order can be place on the website for those destination. The order has been cancelled and refund the same day

You have in the past during the covid crisis in 2020 sent threatening, aggressive and intimidating emails that we do not wish to publish here as your comments are indecent. You are now automatically reimbursed for your new orders since we no longer wish to welcome you. We sincerely wish the competition good luck in welcoming you.

Your package was mistakenly directed to Germany by dpd the carrier which we regret. In the meantime you have been reimbursed and the package was later delivered to Ireland. We do not read any rudeness in our emails, you have been appalling with our customer service in your tone and form since your first email. Our responses are below: Good afternoon, Thank you for your email. For some unknown reason the package 05162019066846 has been directed to Germany by dpd. We don't know yet why we will check with the carrier. Unfortunately the pot Alice Ocean 14 cm is no longer in stock, we cannot resend a new order. So that we can make the refund as soon as possible thank you kindly confirm the complete delivery address in order to proceed to the usual verification. Apologies once again, Sincerely yours The customer service Good afternoon, ​ Despite your disappointment this error has nothing to do with our company the package was sent to Germany by dpd (loading error) we had printed on the package the correct address. We ship to 22 countries in Europe, everything is automated our customer service does not follow the thousands of packages shipped every day, it is impossible, we give each customer the possibility to track their package in real time. The refund is in process. Apologies once again. ​ OrderID: 3-1210005 ( Gardens4You Ireland ) REFUNDS: A11348 - Monstera deliciosa 17cm - 1x (€ 19.75) - Refunded: € 19.75 (100%) A13813 - Pot Alice Ocean 14 cm - 1x (€ 13.75) - Refunded: € 13.75 (100%) Refunded shippingcost: € 14.95 Total amount refunded: € 48.45 Allow up to 1 week for the refund to show in your account Regards, Customer Service Gardens4You Ireland

Thank you for your feedback. it is with regret that we learn of dpd's delivery error. If you had informed us we could have sent the driver to collect the package and deliver it to you. Our plants are all grown outside all year round The pictures on our site always show the mature product, our plants are grown outside it is -2ºC in the morning we offer 2 months of growth on all our products.

We have contacted you by automatic email because the address provided was incorrect and without Eircode. Without response from you the order was automatically canceled about 5 days and refunded another automatic email confirmed the refund, thank you to check spam and trash more frequently.

It is no secret that we are based in Holland, our physical address is on the site and we also explain on our site who we are, where we ship from, how and our passion for plants. We have been selling our products to Ireland for more than 20 years and pay our taxes (VAT) in your country, which brings in foreign currency and helps the country's economy.

Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed for a period of 2 months.