gardens4you.ie
Reviews:

605 reviews in the last 12 months5,335 total reviews  

4.43
Good

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Top positive review

Aug 14, 2023
 Verified review
Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet . Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.

Top negative review

Jul 13, 2023
 Verified review
I bought 8 plants from this supplier and I am not impressed. For this money you can buy plants in local garden shops looking more mature and in better physical state. The shop gave me two months to see if they survive. Oven if they survive it will take a long time for them to grow up. For example, I bought Hosta for €6 which came sized about 8 cm tall and about 8 cm in width, for the same money I bought in B&Q the same Hosta sized 25cm in height and about 25 cm in width. A big difference. Lily was delivered nearly white colour and nearly dead. The rest of the plants are in nearly the same small sizes and in very poor conditions. This is a very misleading advertisements on their website. I do not advise anyone to buy their plants, you will be very disappointed.
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Reviews for gardens4you.ie

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Dec 23, 2023
 Verified review

7 of the 15 bare root plants were of very poor quality

The Speedy prompt delivery was cancelled out by the poor quality bareroot plants, they looked more like root cuttings, difficult to distinguish the top from the bottom , see photo. very little information didn’t help either, waste of money
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Answer by gardens4you.ie
Dec 29, 2023
We would like to draw your attention to the response provided by our customer service, which appears to have been overlooked or deliberately disregarded in your recent communication. The information conveyed in the aforementioned response remains accurate, and we kindly request your consideration of the details therein. 2 days ago (Wed, 27 Dec 2023 at 4:31 PM) Customer service reply) Good afternoon, Thank you for bringing this matter to our attention, your satisfaction is of the utmost importance to us. After reviewing the provided photos, we want to assure you that the appearance of Gypsophila paniculata roots is within the normal range. Prior to planting, we recommend soaking the roots in a bowl of water for approximately four hours. This process helps hydrate and prepare them for successful planting. Despite their initial appearance, Gypsophila paniculata roots possess a natural ability to seek out light, when buried under a layer of soil at a depth of 10-12 centimeters. Rest assured, once these products are planted in well-drained, clean soil, your order is guaranteed from the date of purchase until May 1, 2024. This timeframe provides ample opportunity to monitor growth and address any concerns. We encourage you to reach out with new photos in the event of non-growth in mid-spring. Your satisfaction is our priority, and we appreciate your understanding. If you have further questions or concerns, please feel free to contact us. Best regards, The Customer Service
Dec 21, 2023
 Verified review

Horrendous company - avoid

Horrendous company - misleading, false advertising and refuses to fix incorrect orders. Have reported to consumer protection commission
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Answer by gardens4you.ie
Dec 22, 2023
We regret to inform you that the plants you received are entirely normal for this stage of development. Regrettably, we have observed instances of insult and threats directed towards our customer service team and, by extension, our company. As a result, we have taken the decision to cease all communication with you. We wish to emphasize our commitment to transparency and adherence to legal standards. Consequently, we are prepared to forward your emails to the relevant authorities, maintaining clarity and compliance with established procedures. Should you choose to return your order, we kindly remind you that this must be done within 14 days from the date of receipt. Please note that the associated return shipping costs will be your responsibility, aligning with the terms and conditions outlined in our warranty policy. This review has been reported to Trusted shops.
Dec 18, 2023
 Verified review

Great site. Easy to use , quick responses.

Easy to use website, quick responses and quick delivery. Packages very well. The plants were bought as a gift and instructions for 'planting out' were forwarded which was great to receive but as someone who doesn't have a huge amount of knowledge about plants it would have been good to receive a little 'how to care for your plant' card as I'm responsible for keeping them alive until they're gifted. 😳😵‍💫 Overall very pleased.
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Dec 13, 2023
 Verified review

they cancelled order but did not refundcshipping

took money for a plant and courier fwesbthen suddenly refunded money for plant but not courier fees with minimal info or explanation. chasing a refund of courier fee now but should not have to.
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Answer by gardens4you.ie
Dec 14, 2023
Your order has been automatically canceled by our system because the selected product Begonia Magical pink is not authorized for Ireland on the site. The refund of shipping costs is also programmed. According to our system you have received an automatic e-mail on this subject.
Dec 10, 2023
 Verified review
Plants were mere cuttings
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Answer by gardens4you.ie
Dec 11, 2023
It's important to note that in winter, especially during temperatures as low as -4ºC, the growth of plants like rhododendron can indeed slow down or even cease. This is a natural response to colder conditions, and certain species may appear twig-like during this period. You just need to protect the base with some mulch or some straw during the winter. Do not worry once planted in a well drained soil the plants will develop mid-spring season we offer guarantee until the 01/05/2024.
Dec 10, 2023
 Verified review
Rather small twig like . No sign of life .
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Answer by gardens4you.ie
Dec 11, 2023
Thank you for feedback regarding our nursery plants cultivated outdoors. We appreciate your interest and are here to address any questions or concerns you may have. It's important to note that in winter, especially during temperatures as low as -4ºC, the growth of plants can indeed slow down or even cease. This is a natural response to colder conditions, and certain species may appear twig-like during this period. You just need to protect the base with some mulch or some straw during the winter. Do not worry once planted in a well drained soil the plants will develop mid-spring season we offer guarantee until the 01/05/2024.
Dec 9, 2023
 Verified review
very efficient service and delivery, plants do come well wrapped, and in a healthy state. great to get the email advice on planting!
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Dec 6, 2023
 Verified review

Receieved a refund with no explanation…

Received a refund with no explanation and delivery was not refunded. Very disappointing
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Answer by gardens4you.ie
Dec 7, 2023
You received an automatic email (who maybe arrived in spams or deleted items) because the Poinsettia Jester Red are not allowed for country and Ireland as mentioned on our site. Unfortunately, there's nothing we can do about it.
Dec 6, 2023
 Verified review

For the amateur gardener a ‘live’ photo the trees I ordered in advance would have very helpful to avoid the disappointment of receiving what are basically 2 very pruned back twigs - I understood there would be no flowers but thought there would be leaves.

For the amateur gardener, a ‘live’ photo in advance of the product I would actually be receiving and not the 2 very pruned back twigs which arrived. I understood there would be no flowers at this time of year on the trees I ordered but assumed at the very least there would be leaves. It transpires that there will be no leaves either for almost 2 years. Entirely unsuitable to be used to enhance my patio at this time. Photos on website very misleading and should have additional commentary for the average customer. A very disappointed customer!
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Answer by gardens4you.ie
Dec 7, 2023
The photos on our site always show mature plants photographed in summer, precisely to give an idea of what the plant will become. Just base your judgement on the weather and the season we're currently in - it's currently 4ºC in Holland - fruit trees are deciduous and always lose their leaves in winter, since our plants are nursery plants grown outdoors. Leaves are solar collectors and enable plants to transform sunlight into energy. In autumn and winter, there's less light and it gets colder. Leaves can no longer produce food for plants. A sort of plug forms at the base of the leaf, preventing sap from circulating. Leaves dry out, stain, become brittle and fall off. Don't worry, once these products have been planted in clean, well-drained soil, the order is guaranteed from the date of purchase until May 1, 2024, giving you plenty of time to come back to us with new photos in the event of non-growth in mid-spring.
Dec 4, 2023
 Verified review

Diseased plants received

I ordered 16 plants from Gardens4You.ie in July. 6 of the plants arrived with browning of the leaves which I naively put down to the 7 day delivery time. Since then the plants got progressively worse & died. I complained to Gardens4You.ie as the plants had obviously arrived with an invasive disease. Their customer service said they couldn't do anything about it. This is very poor customer service.
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Answer by gardens4you.ie
Dec 7, 2023
We regret to inform you that your recent comments have been noted for their inaccuracy and potential harm to our company's reputation. It has come to our attention that you persist in disseminating misleading information about your order, which, we would like to remind you, is covered by a 2-month guarantee. Your order for the conifers was placed in July 2023, and up until last week (December), our customer service had not received any reports of sick plants or delivery issues related to your order. It is crucial to highlight that the conifers were planted in exceptionally hot weather (July) and in unsuitable soil, possibly coupled with the use of fertilizer, which may have resulted in the roots being adversely affected. Contrary to your claims, we have maintained records of your emails explicitly requesting a replacement, which strikes us as peculiar for a customer expressing dissatisfaction with allegedly diseased plants. We would appreciate your cooperation in rectifying the dissemination of false information on various platforms. Your opinion and comments will be duly reported to trusted shops.
Dec 2, 2023
 Verified review
The plants arrived quickly and in good condition. Unfortunately one of the little roses does not look very strong...
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PF
paul F.
Limerick
Nov 19, 2023
 Verified review
very quick to deliver. goods arrived well packed. will be ordering more items from these guys again.
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Nov 8, 2023
 Verified review
My wife ordered a XL Pot but didnt check the size, XL = 18cm which is a very small pot. She thought also it was an Irish site but was not had an Irish domain .ie but its actually Dutch she paid shipping and must pay for the return also. So not worth the expense to return (12euro to get it and 16 to return 28E shipping fees). Two points XL is not 18cm and .ie domain but returns shipping to NL is very expensive but shipping to IE would have been half the price.. Ended up having to keep the small pot :-)... If ordering make sure of everything chances are you are not returning the item.... Apart from that nice people...nice goods
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Answer by gardens4you.ie
Nov 8, 2023
Thank you for providing your feedback. Upon reviewing your concerns, it appears there was a discrepancy in pot size perception. We understand that you initially measured the pot in inches, and we want to clarify that our website specifies a 18cm diameter, not the 7cm that was initially perceived. The 18cm ceramic pots are labeled as XL on our site to ensure transparency and avoid any confusion in the product description. Our company, based in the Netherlands, proudly displays its physical address on the website. We adhere to tax regulations in all countries we ship to, contributing to the local economies, including Ireland and Europe. Regarding return policies, as outlined in our terms and conditions, if an error arises from the customer's end, the return is at their expense. However, should a mistake occur on our part, we are committed to covering the costs of replacement or providing a full refund. Your satisfaction is our priority, and we appreciate your understanding in this matter.
Nov 6, 2023
 Verified review
Plants were of good quality
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Nov 3, 2023
 Verified review
Your delivery partner was very poor. The shipment arrived in parts over the course of a week with one of the heather's half dead. On of the delivery drivers left them upside down. When queried and brought to his attention the box said live plant and upright arrows, he shrugged and said "they've been thrown all over the van all day".
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Answer by gardens4you.ie
Nov 3, 2023
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with our delivery partner. We deeply regret that the condition of your shipment did not meet our usual standards. We take such matters seriously, and we will address this issue with our delivery partner to ensure that corrective measures are taken. Your feedback is invaluable to us, and we appreciate your patience as we work to rectify this situation. Once again, we apologize for any frustration caused, and we are committed to ensuring a more positive experience for you in the future.
Nov 1, 2023
 Verified review
The plants that I ordered looked nothing like what website shows. Basically, recieved 2 stick with a few leaves. Very very disappointing!!! You need to show what the plants look like instead of the mature version. Will not be ordering from your company again.
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Answer by gardens4you.ie
Nov 2, 2023
Our website, like all other plant websites in Europe, always showcases a mature version of the product you are purchasing, whether it's perennial plants, shrubs, or trees. When you select a product, its description includes information about its size and the diameter of its pot. Our plants are nursery-grown, cultivated outdoors year-round. Between September and February, the plants go into senescence and cease active growth that's why we offer a longer shelf life for plants purchased between september and February with complete transparency for over 30 years.
Oct 27, 2023
 Verified review
Timely delivery
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SE
Sophia E.
Wicklow
Oct 26, 2023
 Verified review
I ordered 6 Asters but only received 5. I was offered a refund because to replace the missing plant would cost more than the postage. So! I wanted 6 and it wasn't my problem that they left me one short. This is the second time this has happened recently - another supplier gave me 10 bulbs instead of 12 which is also annoying. Apart from this my other items in the order were fine and packaging and speed of delivery were very good!
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Answer by gardens4you.ie
Oct 26, 2023
We're sorry if you missed an Aster bulb in the package. For reasons of minimum package weight, shipping costs (€14.95) and C02 our system automatically refunds the item at €1.92. This is a decision we have taken because the parcel could not be handled by the carrier.
Oct 21, 2023
 Verified review
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Oct 16, 2023
 Verified review

The condition of the plants

The condition of the spider plants wasn’t good.
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Answer by gardens4you.ie
Oct 17, 2023
We recently learned about the condition of the spider plants you received, and we are sorry to hear that the plant haven't been thriving as expected. Your satisfaction is our priority, and we are here to provide guidance on how to revive the plants. To help you rejuvenate your spider plants, consider the following tips: Ensure that the soil is consistently moist but not waterlogged. Spider plants prefer well-draining soil. Place the plants in indirect sunlight. Spider plants do well in bright, indirect light but can also tolerate lower light conditions. Allow the top inch of soil to dry out before watering. Overwatering can lead to root rot. Trim any yellow or brown leaves at the base to encourage new growth. Additionally, we want to assure you that our plants come with a guarantee until May 1, 2024. If, despite your efforts, the plants do not show signs of improvement or if you have any further concerns, please reach out to us. We are committed to ensuring your satisfaction and will work with you to find a suitable solution. Feel free to contact our customer service with any questions or updates on the plant's condition. We appreciate your understanding and are dedicated to making sure you have a positive experience with our products.