gardens4you.ie

Reviews:

We've thoroughly reviewed the email you submitted this morning and were prepared to replace the items. Your satisfaction appeared evident, given your insistence on a replacement and the confirmation of your address—something surprising if our plants were diseased and of poor quality. Upon reviewing your photos, it became apparent that the plants were exposed to fertilizer and intense heat in the middle of July, and the use of fertilizer during this time (contrary to the recommended period from March to June) on the conifers rather than a disease. The soil is also dry and undrained - far from optimal conditions. Upon inspecting your order, we observed that it dates back to July 2023, and the two-month warranty has lapsed for over three months now. It's worth noting that our location in the Netherlands is not a secret, as our site's address and position are clearly stated on our pages. When you made a purchase on our site, you were aware that the plants originated from the Netherlands. This is evident in your careful tracking of the shipment sent on the evening of Tuesday, 04/07/2023, which arrived within the site's specified timeframe on Monday, 10/07/2023, with a delivery period of 4 working days, excluding weekends and public holidays. Additionally, you had a 48-hour window after receiving the products to report any issues with the 6 conifers. Furthermore, you had a 2-month period to reach out to us if you had any doubts. Your frustration towards us is solely based on the fact that you waited for five months before reaching out to our services, a delay that, understandably, has no correlation with the issue you are currently facing.