There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
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Aug 25, 2022
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
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Verified review
2 days ago
Excellent customer service and very prompt delivery. All plants arrived in excellent condition.
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2 days ago
Great prompt service. All items were exactly how I expected the.
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2 days ago
The plants get here quickly in good condition, all good.
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3 days ago
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4 days ago
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7 days ago
Great service good quality products
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8 days ago
Really well packed and plants in perfect
Condition
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8 days ago
I was a little disappointed with my order. I was expecting much larger plants. ( possibly my fault for not taking notice of sizes rather than photos)
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Answer by gardens4you.ie
8 days ago
We state a delivery height for all pot plants, shrubs and trees
For potted plants, this height is measured from the ground, including the pot. Keep in mind that plants that are planted in a border will be lower in the border, because the pot height disappears under the ground.
Shrubs and trees supplied with bare roots, i.e. without a pot, are measured from the top of the roots and are therefore planted at the same height as the liver height.
We always indicate a delivery height range because it is a live product and products can vary slightly in length during the season.
Once planted, most plants will continue to grow quickly, especially in the spring.
Verified review
10 days ago
Carefully packed. Plants arrived in a good condition.
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10 days ago
One of the plants looks very poorly
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Answer by gardens4you.ie
8 days ago
After your email from this weekend we came back to you this morning Monday. As we saw it the plant has obviously suffered from the cold and the 4ºC we had here in Holland. Alocacia polly are beautiful plants but sensitive to the cold the large leaves are made of 80% water and plant fiber, since it was not possible to replace the plant due the cold we have arranged the refund €11.95.
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Nov 23, 2022
Very fast delivery, no problems at all 😍
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Nov 21, 2022
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Nov 19, 2022
I was pleasantly surprised to find a site with such great indoor plants at the specified heights and discription. The plants arrived on time on the day expected. Packed securely and in good shape. I am delighted with the product.
Ben
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Nov 19, 2022
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Nov 18, 2022
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Nov 18, 2022
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Nov 15, 2022
Well packed, plants in good condition, instructions about plants purchased attached, really good experience.
DPD courier didn't care about following "this side up" sign on the box. Luckily it was packed good enough so nothing happened.
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Nov 14, 2022
Very slow delivery
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Answer by gardens4you.ie
Nov 15, 2022
After shipping delivery is about 4-5 working days weekends and bank holidays not included. The order was shipped the 08/11/2022 at night and delivered today by dpd as usual:
14.11.2022 15:48 LIMERICK (IE)
Delivered.
14.11.2022 15:10 LIMERICK (IE)
Out for delivery.
08.11.2022 20:29 Vijfhuizen (NL)
In transit.
08.11.2022 17:50 DPD data centre
Order information has been transmitted to DPD.
We sincerely regret your negative comment when you simply did not take note on our site of the delivery times we advertise.
Verified review
Nov 12, 2022
Excellent service, very good plants.
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Verified review
Nov 12, 2022
Plants in excellent condition, plus wide range too choose from, well packed and quick delivery.
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