I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Great service, plants well packed and arrived safely.
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2 days ago
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2 days ago
Purchased tree a week ago. Shipped 5 days ago but still not delivered. DPD tracking is a disaster - continuously being re-routed. Item has been boxed and in transit for over a week with no water. Will be interesting to see condition when it arrives (If ever).
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3 days ago
Plants were not in a good condition when they arrived!
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3 days ago
Plants were in good condition,, price is very reasonable and the delivery was so fast
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3 days ago
Everything was great as always. The delivery could be a little bit faster
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4 days ago
quantity discount
cheaper shipping - amazon send for free to ireland
good plants, good packaging competition to fututre ofrests
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4 days ago
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5 days ago
I ordered on a Tuesday. It was collected by the courier the following day and delivered on the next Monday. Well packaged with a full sheet of care instructions. I am looking forward to the results in a month or two
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5 days ago
Great to be able to shop online for most of your gardening needs. Especially as I don't have the opportunity to go to a local garden centre.
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7 days ago
poor quality bulbs and grasses. Dead on arrival
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7 days ago
Great experience.All plants look good and healthy.Will buy again.
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8 days ago
Exceptional quality plants, very impressed. Packaged carefully and delivered quickly. I couldn't be happier, just reordered!
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8 days ago
Great service
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8 days ago
My Rambling roses arrived, looking perfect, healthy and full of buds. I couldn't recommend this company enough. Brilliant service 👏
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9 days ago
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9 days ago
The plant that I ordered was delivered well packaged and healthy and well soaked with water. It also came with instructions for its car. Will not hesitate to order again in the future.
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10 days ago
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11 days ago
Plants arrived in great condition. Now I just need to keep them alive.
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