gardens4you.ie

Reviews:

We've thoroughly reviewed the email you submitted this morning and were prepared to replace the items. Your satisfaction appeared evident, given your insistence on a replacement and the confirmation of your address—something surprising if our plants were diseased and of poor quality. Upon reviewing your photos, it became apparent that the plants were exposed to fertilizer and intense heat in the middle of July, and the use of fertilizer during this time (contrary to the recommended period from March to June) on the conifers rather than a disease. The soil is also dry and undrained - far from optimal conditions. Upon inspecting your order, we observed that it dates back to July 2023, and the two-month warranty has lapsed for over three months now. It's worth noting that our location in the Netherlands is not a secret, as our site's address and position are clearly stated on our pages. When you made a purchase on our site, you were aware that the plants originated from the Netherlands. This is evident in your careful tracking of the shipment sent on the evening of Tuesday, 04/07/2023, which arrived within the site's specified timeframe on Monday, 10/07/2023, with a delivery period of 4 working days, excluding weekends and public holidays. Additionally, you had a 48-hour window after receiving the products to report any issues with the 6 conifers. Furthermore, you had a 2-month period to reach out to us if you had any doubts. Your frustration towards us is solely based on the fact that you waited for five months before reaching out to our services, a delay that, understandably, has no correlation with the issue you are currently facing.

Our website, like all other plant websites in Europe, always showcases a mature version of the product you are purchasing, whether it's perennial plants, shrubs, or trees. When you select a product, its description includes information about its size and the diameter of its pot. Our plants are nursery-grown, cultivated outdoors year-round. Between September and February, the plants go into senescence and cease active growth that's why we offer a longer shelf life for plants purchased between september and February with complete transparency for over 30 years.

After dispatch, deliveries take an average of 4-5 working days, not including weekends and public holidays. We are based in Holland and have been shipping to 22 countries in Europe, including our customers in Ireland, for over 20 years. When you click on about us, the history of the company is explained and our address published on the site is no secret to anyone.

After shipping delivery to Ireland can take 4-5 working days (average) wekend and bank holidays not included. According to dpd parcels 05162158793377 and 05162158793378 tracking informations will be update this evening we expect delivery tomorrow. If not please contact our customer service ASAP with your full shipping details.

We deeply regret the inconvenience caused by the damaged plants you received. Please accept our sincerest apologies for this issue, and thank you for bringing it to our attention. To better assess the extent of the damage and address the situation appropriately, could you kindly provide us with photographs of the damaged products? This visual documentation will assist us in evaluating the severity of the damage. We would also like to remind you that our warranty is valid until May 1, 2024. We are fully committed to ensuring your seamless shopping experience and will work diligently to rectify this situation. Once we receive the photographs, we will be able to discuss available options, such as replacing the damaged plants or refunding your order. Our priority is to ensure your complete satisfaction with your purchase. You can send the photographs of the damaged products to our customer service we wil be happy to solve the issue.

Northern Europe lives to the rhythm of the 4 seasons. If you buy nursery plants (cultivated outdoor all year around) at the end of the growing season, just before autumn arrives, it's normal that their growth won't start until next spring. This is why orders between September and October are guaranteed longer than the usual 2 months.