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Aug 14, 2023
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Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet .
Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.
Received 20 plants,10 had brown spot and 5 were wilted and in poor health. I didn't expect to have sick plants sent to me. This brown spot didn't happen over night in the box. All the roots had completely outgrown the pots they were shipped in, although these did look healthy, they should have been in the ground with roots that long. I also, and its my own fault, didn't realise that just because the company has a dot IE website, it does not mean they are based in Ireland. I wouldn't usually buy plants that need shipping like this. I buy local plants and Ireland based suppliers to prevent receiving wilted and poor quality plants. Ti.e will tell if these plants can be revived.
Very prompt reply and good dispatch of product. Packed simply but protected and arrived looking healthy
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Jul 8, 2024
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Jul 7, 2024
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Incomplete delivery and poor plants
Only a small portion of the order arrived and of that a number of the plants were in very poor condition probably because they didn’t arrive until a week after they shipped. Would not use again
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Jul 7, 2024
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My order arrived damaged. I paid for a 2 stem orchid and one stem was snapped off. They offered me a 20% discount. On half an orchid which was for a gift. Also delivery cost was ridiculously high. I do not recommend this company. Only one star for customer service quick reply.
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Jul 5, 2024
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Jun 30, 2024
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Resolve customer care queries
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Answer by gardens4you.ie
Jul 3, 2024
Thank you for your feedback.
We are very sorry that the plant arrived in this state. Please contact our customer service so that we can process your enquiry and find a solution.
Jun 22, 2024
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Jun 21, 2024
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Jun 20, 2024
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Sent trees that where two completely sizes, also never disclosed that there would be custom charges on top of price
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Answer by gardens4you.ie
Jun 26, 2024
Thank your for feedback.
We regret that the two trees are of different sizes. We dispatch the order at a fixed price. there are no additional charges.
Please contact our customer service and we will be happy to assist you.
Jun 20, 2024
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Poor product
Dry dehydrated misshaped tree. Would not recommend delivery service or the quality of plants.
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Answer by gardens4you.ie
Jun 26, 2024
Thank you for your feedback.
We are sorry to hear that you are not satisfied with our service and the quality of the plant.
The picture you sent to our customer service department does not show a misshapen plant. It is simply a young plant that will continue to grow after planting.
We offer 2 months growth guarantee on all of our plants.
If your plants do not develop as expected, please contact us again at the end of this period. We will be happy to assist you further.
Jun 13, 2024
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Jun 8, 2024
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Jun 5, 2024
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50% plants received were in very poor condition. And much smaller than the photos advertised.
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback.
We are very sorry that the delivery is not as expected. The photos on this site are for illustrative purposes only. We send the majority of our plants as naturally growing young plants. We offer 2 months growth guarantee on all of our plants.
If your plants do not develop as expected, please contact us again at the end of this period. We will be happy to assist you further
Jun 3, 2024
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Plants were in poor condition on arrival, especially my lavenders, looks like the box was upside-down a few times during the transport..
Snowball has some sort of disease, black spots on a few leaves on arrival but all leaves now... Sambucos - ordered 3 and 1 was a decent size, one smaller but acceptable, the 3rd one about 1/3 of the size of the biggest... In future I will go to my local garden centre and pay a bit more but at least I can see what I am buying and there plants are always in top condition!
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback.
We are very sorry to hear that the order is not as expected and that the package was delivered upside-down.
We offer 2 months growth guarantee on all of our plants.
If your plants do not develop as expected, please contact us again at the end of this period. We will be happy to assist you further.
May 29, 2024
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Plants very small
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback. The photos on this site are for illustrative purposes only. We send the majority of our plants as naturally growing young plants.
We offer 2 months growth guarantee on all of our plants. If your plants do not develop as expected, please contact us again at the end of this period. We will be happy to assist you further.
May 29, 2024
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May 23, 2024
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Bare roots vs plant
I liked that everything was labelled. I didn't get any email or other form of planting instructions. Apart from waiting, I have no way of knowing if the plants will grow from the bare roots. Bit too soon to be able to tell.
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May 22, 2024
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I bought a shrub rose, in a large pot, expecting a reasonably sized plant .
The rise is small, it was obviously a bare root stuffed into a bigger pot, as the compost in the pit bore no resemblance to that around the rose roots.
I wrote to them and they committed to replying within 24 working hours.
That has well passed and I've heard nothing.
Their delivery cost is at the top of the range and it's not fast either.
I feel I have been sold a bum steer.
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback. We are sorry to hear that you are disappointed with the delivery. We send the majority of our plants as naturally growing young plants. We send them in growing pots so that you can plant them straight away.
In our response to you we asked for pictures which we have not received to date.. Please contact our customer service and we will be happy to assist you further.
May 21, 2024
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I ordered 40 lavender plants and they were almost dead on arrival. I contacted Gardens 4 U and sent them photos. I didn’t get a refund, in fact I was instructed to soak them in water. No refund and I have a mess to contend with.
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback.
We are very sorry that the lavender arrived in poor condition. Meanwhile we have refunded 90% of the lavender.
We offer 2 months growth guarantee on all of our plants.
If your plants do not develop as expected, please contact us again at the end of this period. We will be happy to assist you further.