I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
I received the plants this morning and I have planted them, the proof of the pudding will be in the eating.
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Verified review
Apr 17, 2023
I placed an order on the 10 April.
Upon payment invoice stated I would receive order within four days.
After four days elapsed and my order was not delivered , I sent an email enquiring when the order will be delivered.
I got a response stating that a ticket has been issued to follow up someone would contact me shortly. I was also told to be patient and that gardens 4you were very busy, and sending emails would only delay issue being resolved. After two days I still had nobody contacting me. Now a week later and still no phone call email, or order delivery. What a shame if businesses treat paying customers as if they are actually more of an inconvenience and treat them in such a condescending way. I shall rather pay more and support local village nursery
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Answer by gardens4you.ie
Apr 19, 2023
You contacted our customer service department on the weekend when we were closed, sending multiple emails of frustration and saying things you must regret. We came back to you immediately informing you that the package was on its way but that you could still refuse it. The package was accepted the next day 18/04/2023 since you tried everywhere to make us wrong and to obtain the refund of this order via Trusted shops by pretending not to have received any answer from us, we will report you and provide Trusted shops with the evidence of our conversations by emails
Verified review
Apr 14, 2023
An improvement would be me actually receiving the order
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Answer by gardens4you.ie
Apr 19, 2023
Leave a negative comment when your package left normally after the long Easter weekend and arrived on 18/04/2023 has no sense. Our site indicated the resumption of shipments from 11/04/2023 by order of arrival in our system an automatic mail with tracking had been sent to you.
Verified review
Apr 13, 2023
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Verified review
Apr 13, 2023
The last order was no longer available for delivery to Ireland
I was informed that the flower I ordered was no longer being delivered to Ireland
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Answer by gardens4you.ie
Apr 19, 2023
To leave a negative comment when the restrictions on certain products on our site come directly from the Irish government is not honest on your part because this decision does not belong to us. Many invasive plants are no longer allowed to be exported to your destination it is not a choice of our company but a local decision.
Verified review
Apr 9, 2023
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Apr 8, 2023
Delivery,waiting 7 days and my package is still in Nederlands
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Verified review
Apr 7, 2023
Better tracking would be great
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Verified review
Apr 5, 2023
I thought I had bought a plant but they cancelled the order without even notifying me. They also refunded an amount less then what I paid. Tried calling them but no answer. Disgraceful
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Answer by gardens4you.ie
Apr 7, 2023
As informed by mail and Unfortunately since the Brexit it is no longer possible to ship our products to the United Kingdom and Northern Ireland, no order can be place on the website for those destination. The order has been cancelled and refund the same day
Verified review
Apr 3, 2023
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Apr 2, 2023
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Verified review
Apr 2, 2023
Scam!
This company have a 100% guarantee email, which they send after you order. It is a total scam. I complained about my plants arriving smashed and was completely ignored. They then cancelled the rest of my orders with no explanation or reason. When I enquired, they accused me of being aggressive. Terrible company.
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Answer by gardens4you.ie
Apr 19, 2023
You have in the past during the covid crisis in 2020 sent threatening, aggressive and intimidating emails that we do not wish to publish here as your comments are indecent. You are now automatically reimbursed for your new orders since we no longer wish to welcome you. We sincerely wish the competition good luck in welcoming you.
Verified review
Mar 31, 2023
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Verified review
Mar 31, 2023
Plants arrived 1 week after I ordered them. They're in excellent condition but a lot smaller than anticipated for the price and not as big as the website photograph.
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Verified review
Mar 28, 2023
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Verified review
Mar 28, 2023
Rude, unprofessional, and totally incompetent; the worst customer experience I've ever had - I emailed them to ask what was happening with my order, as they had sent a tracking link which didn't work. I received a blunt, garbled email informing me that my order had been dispatched to the wrong country. This was 6 days after I'd placed the order and the day before my mother's birthday. When I said I was disappointed, I received the rudest email I've ever had from a customer service team, which also didn't accept any accountability.
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Answer by gardens4you.ie
Apr 7, 2023
Your package was mistakenly directed to Germany by dpd the carrier which we regret. In the meantime you have been reimbursed and the package was later delivered to Ireland. We do not read any rudeness in our emails, you have been appalling with our customer service in your tone and form since your first email. Our responses are below:
Good afternoon,
Thank you for your email.
For some unknown reason the package 05162019066846 has been directed to Germany by dpd.
We don't know yet why we will check with the carrier. Unfortunately the pot Alice Ocean 14 cm is no longer in stock, we cannot resend a new order.
So that we can make the refund as soon as possible thank you kindly confirm the complete delivery address in order to proceed to the usual verification.
Apologies once again,
Sincerely yours
The customer service
Good afternoon,
Despite your disappointment this error has nothing to do with our company the package was sent to Germany by dpd (loading error) we had printed on the package the correct address.
We ship to 22 countries in Europe, everything is automated our customer service does not follow the thousands of packages shipped every day, it is impossible, we give each customer the possibility to track their package in real time.
The refund is in process.
Apologies once again.
OrderID: 3-1210005 ( Gardens4You Ireland )
REFUNDS:
A11348 - Monstera deliciosa 17cm - 1x (€ 19.75) - Refunded: € 19.75 (100%)
A13813 - Pot Alice Ocean 14 cm - 1x (€ 13.75) - Refunded: € 13.75 (100%)
Refunded shippingcost: € 14.95
Total amount refunded: € 48.45
Allow up to 1 week for the refund to show in your account
Regards,
Customer Service
Gardens4You Ireland
Verified review
Mar 27, 2023
Not delivered to correct address, completely different postcode. Had to chase down and couldn't find and got redelivered by recipient which it was wrongly delivered to. Also looks nothing like picture shown, not one rose in bloom which I think should be mentioned before buying
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Answer by gardens4you.ie
Apr 7, 2023
Thank you for your feedback.
it is with regret that we learn of dpd's delivery error. If you had informed us we could have sent the driver to collect the package and deliver it to you. Our plants are all grown outside all year round
The pictures on our site always show the mature product, our plants are grown outside it is -2ºC in the morning we offer 2 months of growth on all our products.
Verified review
Mar 27, 2023
Plants arrived looking very healthy and professionally packed.
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Verified review
Mar 27, 2023
I have not heard from them I can't get in contact with and nothing arrived not one thing
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Answer by gardens4you.ie
Apr 7, 2023
We have contacted you by automatic email because the address provided was incorrect and without Eircode. Without response from you the order was automatically canceled about 5 days and refunded another automatic email confirmed the refund, thank you to check spam and trash more frequently.
Verified review
Mar 26, 2023
Lovely plant arrived
Would be good to be able to track
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