I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed for a period of 2 months.
Verified review
Mar 11, 2023
Arrived quickly, plants were in good order, well packaged inside the box so not to get damaged. Delivery was punctual. The box itself could do with another bit of sellotape. Thank you very much!
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Verified review
Mar 9, 2023
Great plants but could do much better at packaging them for delivery. Plants arrived some looking more worse for wear than others. They have survived but have been slightly damaged.
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Mar 7, 2023
Good products
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Mar 6, 2023
very fast delivery, plants were a lot smaller than expected but in good condition
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Mar 5, 2023
10 days later and I’m still waiting
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Answer by gardens4you.ie
Mar 7, 2023
Your order was placed before the weekend 24/02/2023 and shipped normally the 28/03/2023 as we mentioned on our website. After shipping delivery is about 4-5 working days weekend and bank holidays not included, the order was delivered on time with dpd with delivery evidence.
06.03.2023 10:09 Dublin Hill, Cor ...
Delivered.
Evidence
06.03.2023 07:49 Dublin Hill, Cor ...
Out for delivery.
01.03.2023 01:54 Veenendaal (NL)
In transit.
27.02.2023 08:16 DPD data centre
Order information has been transmitted to DPD.
Verified review
Mar 3, 2023
Very good service
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Feb 28, 2023
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Feb 27, 2023
Awful condition.
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Answer by gardens4you.ie
Mar 2, 2023
We are sorry to read your disappointment via your comment we cannot find any mail from you in our system. You had ordered a Euonymus alatus Burning Bush which is a plant still dormant in winter and some Saponaria ocymoides Soapwort roots. We are surprised to read that a problem has occurred on these products, especially the roots which are like our plants well packed. Please take some photos of these products and contact our customer service we will be happy to solve the problem.
Verified review
Feb 26, 2023
My delivery was dumped over the wall and the pot was smashed.
The delivery person should have rang the doorbell and delivered it to the front door instead of throwing it over the wall.
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Answer by gardens4you.ie
Feb 27, 2023
This incident from an unscrupulous delivery person is regrettable and we called the dpd depot in Ireland immediately. We would have preferred to stay on the positive side and have you talk about the replacement that we have arranged as our orders are 100% guaranteed. The star you left will not lower dpd's rating on Trusted Shop but ours which we regret. You could have at least waited for our feedback and responsiveness before leaving a comment of this nature.
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Feb 22, 2023
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Feb 21, 2023
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Feb 19, 2023
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Feb 17, 2023
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Feb 17, 2023
I ordered the Orange Tree / Lemon Tree Combo and although the plants arrived in perfect healthy condition I was a little disappointed that there were no fruits on the plants as the picture indicates. I had bought a previous one from a garden centre and they had some ripe fruits. These were for a gift and looked, unfortunately, rather insignificant. Perhaps it's the time of year! However I have always been pleased with this company and will continue to make purchases. The plants were packed really well, with no damage at all!
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Verified review
Feb 14, 2023
All arrived safely but labeling of the plants could be better
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Feb 14, 2023
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Verified review
Feb 13, 2023
Good website. Prices good (delivery add on expensive). Nice range. Cleverly packaged with dormant species etc. could be clearer it is shipped from Netherlands on site. Some items weren’t potted surprisingly so will see how they do.
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