I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
I ordered the Orange Tree / Lemon Tree Combo and although the plants arrived in perfect healthy condition I was a little disappointed that there were no fruits on the plants as the picture indicates. I had bought a previous one from a garden centre and they had some ripe fruits. These were for a gift and looked, unfortunately, rather insignificant. Perhaps it's the time of year! However I have always been pleased with this company and will continue to make purchases. The plants were packed really well, with no damage at all!
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Feb 14, 2023
All arrived safely but labeling of the plants could be better
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Feb 14, 2023
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Feb 13, 2023
Good website. Prices good (delivery add on expensive). Nice range. Cleverly packaged with dormant species etc. could be clearer it is shipped from Netherlands on site. Some items weren’t potted surprisingly so will see how they do.
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Feb 12, 2023
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Feb 9, 2023
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Feb 8, 2023
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Feb 7, 2023
My 9 Erica carneas should have been multicolored but I received almost all of them white which is not what I ordered. In addition they are in very bad condition and extremely small. I could have booth a much better quality elsewhere. Extremely disappointed and will probably not use again.
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Answer by gardens4you.ie
Feb 7, 2023
We are sorry to hear that the Erica carnea received are not what you expected. Please send photos to our customer service of the 9 plants received we will be happy to come back to you with an appropriate answer and solution.
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Feb 6, 2023
i love quick transcation, i am little disappointed with the range of products, there is less than i expected
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Answer by gardens4you.ie
Feb 6, 2023
Don't worry the products you bought are grown outside all year around and therefore dormant. Once spring arrives everything will grow, the order is guaranteed until May 1st 2023.
Verified review
Feb 2, 2023
The time was good and the delivery was good. Of course it's difficult to say how these plants will grow as they are dormant at this time. The rose roots were a bit smaller that I expected, but time will tell when it's time to hydrate and plant them.
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Feb 1, 2023
Very good product and quick delivery
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Feb 1, 2023
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Jan 29, 2023
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Jan 25, 2023
Items arrived damaged.
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Answer by gardens4you.ie
Jan 26, 2023
We are sorry to hear via Trusted shops that some items arrived damaged.
Please take some photos and contact ASAP our customer service we will be happy to solve the problem, the ordered plants are 100% guaranteed.
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Jan 19, 2023
Good service, plants and trees arrived well packaged and in good condition
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Jan 15, 2023
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Answer by gardens4you.ie
Jan 16, 2023
Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed until May 1, 2023.
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Jan 10, 2023
The plants came completely messed with reduced compost. The trees were smaller than measures and photos and one of them was only 3 twigs. Pots were good quality.
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Answer by gardens4you.ie
Jan 10, 2023
We are sincerely sorry to hear that you are disappointed with the items received. Please send photos evidence to our customer service we will be happy to come back to you with some appropriate solution in accordance with our guarantee. Do not worry all orders placed on our website are 100% guaranteed.
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Jan 9, 2023
The plant looks quite nice and healthy
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Dec 17, 2022
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Dec 11, 2022
The leaves of Yucca tree were a bit damaged by packaging although I'm not sure if there is a solution to that
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Answer by gardens4you.ie
Dec 12, 2022
if you have any problem with the plant received, please take pictures and contact our customer service we will be happy to come back to you with advice and an adequate solution.
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