There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Scrupulously packed, great availability and excellent quality of plants. I learned with all shipped plants, you have to follow the instructions and prepare them for planting quite carefully. Instructions are really explicit, have ordered multiple times, and really pleased with the plant quality.
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10 days ago
It would have been 5 stars as the plants arrived healthy, but I chose an Irish site to support Irish business and found out during the shipping process that they aren't in Ireland at all. Overseas companies shouldn't be allowed to have .ie websites.
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Answer by gardens4you.ie
8 days ago
It is no secret that we are based in Holland, our physical address is on the site and we also explain on our site who we are, where we ship from, how and our passion for plants. We have been selling our products to Ireland for more than 20 years and pay our taxes (VAT) in your country, which brings in foreign currency and helps the country's economy.
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Mar 12, 2023
Smooth order process, reasonable delivery timeframes, received order within the estimated 4 days. Plants carefully packed. Got separate instructions on how to take care of plants and bulbs. Recommended!
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Mar 11, 2023
Arrived quickly, plants were in good order, well packaged inside the box so not to get damaged. Delivery was punctual. The box itself could do with another bit of sellotape. Thank you very much!
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Mar 14, 2023
Communication was regular and consistent, reassuring to be informed about eta given that I live in Australia.
Products looked from photos to be good quality and gift recipient was happy.
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Mar 9, 2023
Great plants but could do much better at packaging them for delivery. Plants arrived some looking more worse for wear than others. They have survived but have been slightly damaged.
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4 days ago
The plant is not big yet.
But there will be fruits already hatching.
A wonderful plant.
Excellent delivery, the plant is intact.
Thanks
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7 days ago
Order for orchid potting medium was dealt with promptly and goods were as described. I would deal with this company again without worry.
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19 hours ago
Hello,
I've just received the plant and very happy, bcs this plant is in good condition.
The plant was delivered as it was pointed.
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Mar 7, 2023
It was excellent service. When buy again will go back to your shop. The plants look Great and healthy. Thank you.
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Mar 4, 2023
Extremely well packaged and shipped. Very speedy and prompt service. Well done guys. Would buy again. Hugh
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2 days ago
Bonsai was securely wrapped and beautiful.
Delivery text was spot on.
Will purchase again and recommend!
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Mar 9, 2023
Always excellent value, great choice, quick delivery, excellent packaging, there’s nothing not to like!
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Mar 13, 2023
Excellent quality well packaged plants quickly delivered at a reasonable price. Will be using again
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9 days ago
Prompt attention,
Efficient and would have no hesitation in placing further orders in the future.
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Mar 1, 2023
Super fast service and delivery and the trees were good quality and arrived perfect too
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Mar 15, 2023
Quick delivery, securely packed which is needed when getting delicate plants delivered.
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Mar 10, 2023
service was great, products great. no problems at all. would recommend them to friends.
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Mar 6, 2023
very fast delivery, plants were a lot smaller than expected but in good condition
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Mar 9, 2023
Fast delivery. Good value. Instructions on how to look after plants .
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