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Top positive review
Aug 14, 2023
Verified review
Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet .
Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.
Dead,rotten and unrecognisable plants sent!!!
I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
I ordered 16 plants from Gardens4You.ie in July. 6 of the plants arrived with browning of the leaves which I naively put down to the 7 day delivery time. Since then the plants got progressively worse & died. I complained to Gardens4You.ie as the plants had obviously arrived with an invasive disease. Their customer service said they couldn't do anything about it. This is very poor customer service.
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Answer by gardens4you.ie
2 days ago
We've thoroughly reviewed the email you submitted this morning and were prepared to replace the items. Your satisfaction appeared evident, given your insistence on a replacement and the confirmation of your address—something surprising if our plants were diseased and of poor quality.
Upon reviewing your photos, it became apparent that the plants were exposed to fertilizer and intense heat in the middle of July, and the use of fertilizer during this time (contrary to the recommended period from March to June) on the conifers rather than a disease. The soil is also dry and undrained - far from optimal conditions.
Upon inspecting your order, we observed that it dates back to July 2023, and the two-month warranty has lapsed for over three months now. It's worth noting that our location in the Netherlands is not a secret, as our site's address and position are clearly stated on our pages.
When you made a purchase on our site, you were aware that the plants originated from the Netherlands. This is evident in your careful tracking of the shipment sent on the evening of Tuesday, 04/07/2023, which arrived within the site's specified timeframe on Monday, 10/07/2023, with a delivery period of 4 working days, excluding weekends and public holidays.
Additionally, you had a 48-hour window after receiving the products to report any issues with the 6 conifers. Furthermore, you had a 2-month period to reach out to us if you had any doubts.
Your frustration towards us is solely based on the fact that you waited for five months before reaching out to our services, a delay that, understandably, has no correlation with the issue you are currently facing.
4 days ago
Verified review
The plants arrived quickly and in good condition. Unfortunately one of the little roses does not look very strong...
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5 days ago
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Were able to change a mix up in addresses with no bother
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6 days ago
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Very efficient from beginning to end. Goods well packaged and delivery company great.
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6 days ago
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You have a great little business going
You have a great kettle business going. Excellent service and quality service.
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8 days ago
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Very easy to order Very quick plants in great condition
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10 days ago
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Nice packaging for big plant small plants may need little more protection
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13 days ago
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First class service and plants Thankyou keep doing what you’re doing
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13 days ago
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Healthy plants
Responsive customer service
Righteous to customers when plants are not up to par
very quick to deliver. goods arrived well packed. will be ordering more items from these guys again.
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Nov 17, 2023
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My living plants arrived in perfect condition
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Nov 15, 2023
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Nov 15, 2023
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Everything (including plants) just right.
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Nov 15, 2023
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Completely satisfied.
Very fast despatch. Plants appear healthy and were well packed to retain moisture and withstand the extraordinary battering administered to their outer cartons by DPD couriers.
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