There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Hello,
I've just received the plant and very happy, bcs this plant is in good condition.
The plant was delivered as it was pointed.
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21 hours ago
Plants arrived looking very healthy and professionally packed.
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2 days ago
Clear website and fast delivery
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2 days ago
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2 days ago
Bonsai was securely wrapped and beautiful.
Delivery text was spot on.
Will purchase again and recommend!
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3 days ago
Very affordable, quick delivery, well packaged and good variety
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3 days ago
Lovely plant arrived
Would be good to be able to track
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3 days ago
Items came quickly, well packaged.
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4 days ago
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4 days ago
Very good, you get what you ask for and a little more
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4 days ago
The plant is not big yet.
But there will be fruits already hatching.
A wonderful plant.
Excellent delivery, the plant is intact.
Thanks
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6 days ago
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7 days ago
Order for orchid potting medium was dealt with promptly and goods were as described. I would deal with this company again without worry.
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7 days ago
Fab orders, plants in good condition.
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7 days ago
Plants arrived quickly and were very healthy looking.
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9 days ago
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9 days ago
Good plants and fast delivery
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9 days ago
Prompt attention,
Efficient and would have no hesitation in placing further orders in the future.
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10 days ago
Very good
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10 days ago
It would have been 5 stars as the plants arrived healthy, but I chose an Irish site to support Irish business and found out during the shipping process that they aren't in Ireland at all. Overseas companies shouldn't be allowed to have .ie websites.
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Answer by gardens4you.ie
8 days ago
It is no secret that we are based in Holland, our physical address is on the site and we also explain on our site who we are, where we ship from, how and our passion for plants. We have been selling our products to Ireland for more than 20 years and pay our taxes (VAT) in your country, which brings in foreign currency and helps the country's economy.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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