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Top positive review
Aug 14, 2023
Verified review
Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet .
Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.
Dead,rotten and unrecognisable plants sent!!!
I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
My wife ordered a XL Pot but didnt check the size, XL = 18cm which is a very small pot. She thought also it was an Irish site but was not had an Irish domain .ie but its actually Dutch she paid shipping and must pay for the return also. So not worth the expense to return (12euro to get it and 16 to return 28E shipping fees). Two points XL is not 18cm and .ie domain but returns shipping to NL is very expensive but shipping to IE would have been half the price.. Ended up having to keep the small pot :-)... If ordering make sure of everything chances are you are not returning the item.... Apart from that nice people...nice goods
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Answer by gardens4you.ie
Nov 8, 2023
Thank you for providing your feedback. Upon reviewing your concerns, it appears there was a discrepancy in pot size perception. We understand that you initially measured the pot in inches, and we want to clarify that our website specifies a 18cm diameter, not the 7cm that was initially perceived. The 18cm ceramic pots are labeled as XL on our site to ensure transparency and avoid any confusion in the product description.
Our company, based in the Netherlands, proudly displays its physical address on the website. We adhere to tax regulations in all countries we ship to, contributing to the local economies, including Ireland and Europe.
Regarding return policies, as outlined in our terms and conditions, if an error arises from the customer's end, the return is at their expense. However, should a mistake occur on our part, we are committed to covering the costs of replacement or providing a full refund. Your satisfaction is our priority, and we appreciate your understanding in this matter.
Nov 2, 2023
Verified review
Would recommend!
I have ordered from gardens4you multiple times. Plants arrive in good condition and clearly labelled with useful plant information provided. I had one issue with a received plant not breaking dormancy after planting and was quickly issued with a refund. There website is easy to navigate and their selection is brilliant. Would recommend!
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Nov 3, 2023
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Your delivery partner was very poor. The shipment arrived in parts over the course of a week with one of the heather's half dead. On of the delivery drivers left them upside down. When queried and brought to his attention the box said live plant and upright arrows, he shrugged and said "they've been thrown all over the van all day".
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Answer by gardens4you.ie
Nov 3, 2023
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with our delivery partner. We deeply regret that the condition of your shipment did not meet our usual standards.
We take such matters seriously, and we will address this issue with our delivery partner to ensure that corrective measures are taken. Your feedback is invaluable to us, and we appreciate your patience as we work to rectify this situation.
Once again, we apologize for any frustration caused, and we are committed to ensuring a more positive experience for you in the future.
Nov 5, 2023
Verified review
Lovely plants
I've ordered from this website twice. Both times the plants arrived well packed and very quickly. I have no issue recommending this site. The communication from the company has also been great.
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Nov 15, 2023
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Completely satisfied.
Very fast despatch. Plants appear healthy and were well packed to retain moisture and withstand the extraordinary battering administered to their outer cartons by DPD couriers.
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Nov 6, 2023
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Very fast delivery, trees very well protected. The questions asked are answered quickly and helpfully.
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Nov 11, 2023
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Would recommend
Reasonable price, and plant arrived in a couple of days. It was packed well and arrived undamaged.
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9 days ago
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Healthy plants
Responsive customer service
Righteous to customers when plants are not up to par
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Nov 11, 2023
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Quick and easy
Good choice of plants. Arrived within a few days, well packed and in good condition. Thanks
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3 days ago
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Very efficient from beginning to end. Goods well packaged and delivery company great.
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3 days ago
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You have a great little business going
You have a great kettle business going. Excellent service and quality service.
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7 days ago
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Nice packaging for big plant small plants may need little more protection
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9 days ago
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First class service and plants Thankyou keep doing what you’re doing
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Nov 10, 2023
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Bare root roses delivered .
Roses came wrapped very nicely and boxed. Very happy with service .
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