I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
My order arrived packed into a single box a day later than expected. One of the plants (the Fatsia Japonica) was already slightly damaged and this must have happened at packaging time. Hope it will recover with some necessary "surgery" and some TLC. Was a bit disappointed but due to my age, acquired disabilities and lack of transport, I will need to rely on online gardening websites in the future.
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Answer by gardens4you.ie
13 days ago
We are sorry to hear that a plant arrived in bad condition, contact our customer service we will be happy to receive a picture of the plant and help you in order to solve the issue.
Verified review
Apr 29, 2023
Ordered some bamboo plants for garden as couldn’t find any decent sized for price I wanted in local garden centres. I was very impressed with the plants when they arrived. Excellent quality and very well packaged. Will definitely order for them again and happily recommend
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Verified review
13 days ago
Quality
Packaging was OK, had some damage to 1 plants leaves another plant had completely came out of its pot, this could also be due to the shipping company used. Package was left wrong way up and we'll shaken about, plant quality is great and exactly as described
The tricolour plant I ordered turned out to be three small pods presumably comprising the whole 'plant'. I'll have to wait and see how they turn out. I was disappointed in the size for the price too.
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2 days ago
The plant that I ordered was delivered well packaged and healthy and well soaked with water. It also came with instructions for its car. Will not hesitate to order again in the future.
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May 10, 2023
Quick delivery. Of 5 hydrangeas ordered, 3 looked quite robust but 2 were just short stems with only 1 or 2 leaves. Time will tell if they take successfully or not.
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Answer by gardens4you.ie
13 days ago
Not all the hydrangeas you have ordered are of the same category.
Some of the hydrangeas in your order will only grow on the current year's growth. Do not worry the order is guaranteed until the 02/07/2023 they will have plenty of time to grow.
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5 days ago
The fruit trees are excellent and healthy delivery Is three working days and the package is good looking forward to next year to see the fruit grow
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May 15, 2023
There was a good range of houseplants available. It was easy to order and the plants arrived well packed very quickly after placing the order.
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May 2, 2023
I was a bit disappointed when I got the flowers, I thought they were plants, but they were bare root. A few of the bare roots were dry.
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Answer by gardens4you.ie
May 2, 2023
Our site sells plants in various forms flower bulbs, rhizome, roots, plant in pots. It is therefore important to read the description.
The roots are always sent dry in order not to develop disease or mold. Most of them need to be soaked in water prior to plant them.
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21 hours ago
My Rambling roses arrived, looking perfect, healthy and full of buds. I couldn't recommend this company enough. Brilliant service 👏
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13 days ago
Order arrived well packaged and plants were in very good condition. The inclusion of planting and care instructions was great too.
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May 15, 2023
The plant’s were better than I expected. I have got lots of this company though there other websites and always good quality
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May 8, 2023
Found what I was looking for on the web-site. Ordering was simple. Communication was excellent. Delivery was prompt.
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May 5, 2023
Love this store . I recently bought an indoor plant for first time which is huge and fabulous.. Keep doing what u do
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May 6, 2023
Plants were well packed and in good condition when they arrived, very clear planting instructions included.
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May 12, 2023
The plant quality and care taken in packaging each plant for transport and delivery is the absolute best!
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May 2, 2023
Excellent delivered immediately and plant was in excellent condition planted now and extremely happy
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May 14, 2023
All arrived perfectly secured. Will order again for sure. Thanks!
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13 days ago
Quality of the delivered items was very good. The merchant has reduced plastic waste to a minimum.
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Verified review
May 9, 2023
Easy to use online shop.
Really fast delivery.
Plants in perfect condition on arrival.
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